Problem: The client is experiencing an issue where switching from English to French on their WPML-configured subdomain site results in a long, encrypted URL. Solution: We explained that this behavior is expected when using different domains for each language. This occurs because WPML passes session data between the languages to maintain the same user session across the different domains. We recommended reviewing our documentation on passing session data between languages in domains for more information.
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please don't hesitate to open a new support ticket. You can reach out to us on the WPML support forum.
Problem: The client wanted to display the site in the language of the country where the user is located and had issues with WPML not recognizing a newly created subdomain.
Solution: We informed the client that WPML only offers redirection based on the browser's language, not geolocation. To redirect users based on their location, a geolocation plugin is required. We provided links to our documentation on browser language redirection and a list of compatible geolocation plugins:
Regarding the subdomain issue, we directed the client to our documentation on using WPML with different domains per language and advised that the domain/subdomain setup needs to be handled by the hosting provider: How to use WPML with different domains per language We also noted that sometimes the 'Not valid' notice for a domain in WPML can be a false-positive and suggested saving the settings to see if it works on the front-end. If issues persist, we recommended consulting with the hosting company or hiring a developer or a WPML contractor.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If you need further assistance, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was trying to translate ACF fields and Elementor template pages but was encountering issues. Solution: Upon reviewing the client's video, we identified that the issue was related to caching. We checked the French products on the client's site and confirmed that the translations were appearing correctly. We advised the client to clear their cache to ensure that the translated content displays as expected.
If you're experiencing similar issues with translating ACF fields and Elementor template pages, we recommend you clear your cache to see if that resolves the problem. If the issue persists, please don't hesitate to open a new support ticket with us.
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client needed to ensure that when clicking on the logo, users are redirected to the homepage in the selected language. Additionally, the client wanted to translate a 'My Account' link so that it points to the correct language version ('Mon Compte' for French). Solution: We recommended translating the header template using WPML and Elementor. This involves: 1. Translating the header template following the instructions provided here: https://wpml.org/documentation/plugins-compatibility/elementor/#translate-elementor-templates. 2. Searching for the links in the Advanced Translation Editor and translating them as outlined here: https://wpml.org/announcements/2020/02/translating-links-with-advanced-translation-editor/.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If so, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.
