Problem: When the 'String Translation' module is enabled, you encounter an internal server error 500 during bulk edits in WooCommerce or when saving large posts using the Avada theme. Solution: We recommend temporarily deactivating all plugins except for the WPML plugins and WooCommerce. After doing this, test the issue again to see if it persists. If the problem continues, it might be outdated or not relevant to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue still persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are experiencing issues where variations and attributes disappear when saving a product in a non-original language on your WooCommerce site. Solution: We recommend using the Advanced Translation Editor for editing translated products to ensure that changes are saved without losing variations and attributes. If you prefer to edit manually, you must switch the product to manual translation mode. You can learn how to switch to manual translation and use different translation editors by visiting this documentation.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so at WPML support forum.
Problem: The client was translating their shop page to Croatian using WPML and encountered an issue where WooCommerce reverted to English after adding string translations. Solution: We replicated the steps the client took but did not encounter the same issue. We recommend the client to verify if the problem persists on their side. If the issue continues, we advise retracing the steps taken during the translation process and checking the results. If the problem still exists, it might be due to a temporary glitch which was resolved by disabling and enabling all plugins, as mentioned by the client.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was experiencing an issue where enabling multicurrency in WooCommerce with the Avada theme caused the cart to display a "Cart is empty" message upon proceeding to checkout, rendering the checkout process inoperative. Solution: We recommended checking the settings under WooCommerce > WooCommerce Multilingual and Multicurrency > Settings for the cart to ensure proper configuration of how products in the cart should behave. We provided a link to our documentation for further details on clearing cart contents when language or currency changes:
If you're experiencing this issue, we recommend you try the steps above. However, the solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
