Transfer of credits

Il s'agit du forum d'assistance technique de WPML, le plug-in multilingue pour WordPress.

Il est accessible à tous, toutefois seuls les clients de WPML peuvent y publier leurs messages. L'équipe du WPML répond sur le forum 6 jours par semaine, 22 heures par jour.

Marqué : Credits

Ce sujet contient 1 réponses, a 0 voix.

Dernière mise à jour par Noman Il y a 1 semaine et 3 jours.

Assisté par: Noman.

Auteur	Messages
février 23, 2026 à 2:57 pm #17843612
kimC-11	Hello WPML Support, I’m trying to reclaim WPML translation credits that are currently associated with an old development site that no longer exists. Old (inactive) site: lien caché Credits remaining: 17,289 Issue: The site is gone and I no longer have access to the WordPress dashboard, so I can’t deregister WPML or manage anything from that installation. Could you please advise how I can transfer/reassign those credits to lien caché so that I can use them. Thanks in advance. Kim
février 23, 2026 à 6:26 pm #17844103
Noman	Hi, Thank you for contacting WPML Support. I removed the 17289 credits from lien caché site and assigned them to the lien caché as requested. You can also do this by following the steps in below docs: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/ Could you please check and confirm? Thank you