Problem: The client is experiencing issues with the WPML media translation plugin when Varnish cache is enabled. Photos in the second translated language appear broken. This problem arises because the images are generated on-the-fly by Apache, which conflicts with the caching mechanism of Varnish. Solution: 1. We recommend adding an exception rule in the Varnish configuration to bypass caching for image files. This can be done by including the following rule:
\/(.+\.(jpeg|jpg|png|gif|svg|webp))?$
. 2. Ensure that all WPML plugins are updated to the latest version. You can check for updates in your WordPress dashboard under Plugins > Add New > Commercial. 3. If the issue persists, regenerate the thumbnails using a plugin like 'Regenerate Thumbnails'. This may resolve issues with broken image thumbnails.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported an issue where translated product pages were not displaying photos when a product variant was selected in the English version. Solution: We recommended checking the WPML settings for custom fields translation. The client resolved the issue by setting a custom field to be copied in the WPML settings under 'Custom Fields Translation'.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at our support forum.
Problem: If you're trying to translate a product item page from Greek to English using WPML and notice that the ingredients part is missing from the translation editor, this might be due to a caching issue. Solution: We recommend checking your site for heavy caching, which could be interfering with the WPML functionality. Specifically, look into the
wp-content
directory for folders named
breeze-config
and
jetpack-waf
. Renaming these folders might resolve the issue, allowing all elements of the product page, including the ingredients, to appear correctly in the Advanced Translation Editor.
If this solution does not apply because it's outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client is experiencing issues with portfolio items breaking when adding an English translation through WPML. The translated pages contain excessive
tags, which are not present in the original Greek version. Solution: 1. We edited the problematic portfolio item manually, re-saved the content, and flushed the cache to see if the issue resolves. 2. We identified that the theme might be adding custom shortcodes that aren't registered with WPML correctly. We recommended adding specific XML configuration for these shortcodes:
3. We suggested contacting the theme authors to ensure all custom shortcodes are registered as per the WPML guide (WPML documentation on language configuration files). 4. For already created portfolio items that still show issues, the solution is to recreate these items to correct the database entries.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: You are trying to change the language in WooCommerce settings for the 'Processing order' email template, but the settings are not saved after refreshing the page. Solution: 1. To translate the WooCommerce Email notification strings, use the WPML String Translation. You can change the language of strings from Greek to English or vice versa by navigating to WPML>>String Translation and also from WooCommerce>>Settings>>Emails>>Email notifications. 2. For more detailed instructions, please refer to our documentation on how to translate WooCommerce emails and how to change the source language of strings. 3. If the issue persists because the text appears as a placeholder and the actual field is empty, try adding some text to the field. After adding text, you should be able to choose the language, save the settings, and see the changes reflected.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to import a large WooCommerce PO file containing over 10,000 strings using WPML, but the process times out due to the long duration exceeding 20 minutes. Solution: 1. The timeout issue is generally related to server settings rather than WPML itself. To potentially resolve this, ensure that only WPML plugins and WooCommerce are active, and use the default WordPress theme to improve performance. 2. Contact your hosting provider to discuss increasing the timeout limit. 3. Consider splitting the large PO file into smaller segments before importing to manage the load better. 4. WPML prioritizes translations from PO/MO files located in the languages/wpml directory. If translations exist in these files, WPML will use them. If you manually add translations via WPML > String Translation, those will take precedence over the default files.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking for related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
Problem: The custom settings added by the Price Offers for WooCommerce Pro plugin are not being copied to the translated product data. Solution: If you're experiencing this issue, we recommend you navigate to WPML > Settings > Custom Field Translations and check for the fields related to the plugin. Set those fields to "Copy". This should ensure that when translating your products, the fields are copied appropriately. For more detailed guidance, please refer to our documentation on Translating Custom Fields.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing an issue where adding an item to the cart in one language and then switching to another language allows the item to be added again, resulting in doubled quantities, this is due to the nature of WooCommerce's handling of stock levels across languages. This behavior occurs because the stock level isn't reduced to zero until the purchase is completed, similar to adding a product in one browser and then adding the same product in another browser. Solution: We recommend applying the 'Sold Individually' setting for your products. This setting prevents users from adding more than one of the same item to the cart, which should resolve the issue of duplicated items when switching languages. If you're using the Advanced Translation Editor, ensure that this setting is translated correctly. It might also be possible to synchronize this setting across translations automatically or through SQL updates.
If this solution does not apply to your case, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket for further assistance.
Problem: If you're experiencing issues with the order of images in translated posts not matching the original, or if the feature image section appears incorrect, follow these steps to resolve the issue. Solution: 1. Navigate to WPML > Settings > Media Translation and enable all options except "Translate media library texts with posts". 2. Edit the post in the original language (English), make a small change, save, and then update the translation. 3. Switch to the Greek language and publish the translated post. If some translation images are broken, delete all images in the Greek language and re-update the post in English. For issues specifically with the photo order in galleries created by ACF and the theme Kalium, install the ACF Multilingual plugin, update the post in English, and then update the translation. This should correct the photo order in the frontend. Refer to the documentation on translating sites built with ACF.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum.
Problem: You are trying to publish a post in both English and Greek using WPML. After translating and publishing the post in English, the Greek version remains in draft and does not publish automatically. Solution: Please ensure your WPML settings are configured correctly to automatically publish translations when the original post is published. Go to WPML > Settings > Translated documents options and set:
'When you receive completed translations: Publish the translated post when original is also published (default)'
'When you publish the original post: Publish the post translations'
Create a new post in Draft mode, translate it, and then publish the original post to see if the translation is also published.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
