Problem: The client is building a new website on a development domain and wants to know if they should register the WPML license to the development domain, how to handle the account type, and the process for transferring the license to the live domain once the site is ready to launch. Solution: If you're setting up your site on a development domain and plan to move it to a live domain later, we recommend registering your WPML license with the development domain first. You can easily switch the registration from a development site to a production site when you are ready to go live. For detailed steps on how to transition your site from development to production, please visit our documentation: How to Move a Development Site to Production.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is unable to edit payment string translations on a checkout site because the original language is incorrectly displayed. The string 'Maksa kortilla' should be in English ('Pay by Card'), but it is showing in the wrong language. Solution: 1. Go to WPML -> String Translation and search for 'Maksa kortilla', making sure to check the option 'include translations'. 2. Select every version of the string that contains the English flag and change its language to Finnish using the controls below. 3. Reload the page and search again for 'Maksa kortilla'. 4. Translate all strings that exactly match 'Maksa kortilla' to 'Pay by Card'.
Problem: After migrating a website from development to a live environment, the client is unable to access string translations and is considering deactivating and reactivating WPML plugins but is concerned about losing translations. Solution: We assure you that deactivating and reactivating WPML and its related plugins will not affect your translations. However, this step is not necessary. Instead, you should update your site's status from development to production on WPML.org. If you see a "Development site" banner, generate a new site key and re-register WPML for your live site.
Upon accessing your new site URL, WPML will initiate a migration wizard to confirm the site move to production. This process will transfer all translation information to the new site address, allowing you to continue translating as before.
For more information, please refer to the following documentation:
Problem: After transferring a website from development to live, the client is unable to edit string translations even after unregistering and re-registering the site with the key. Solution: We recommend the following steps to troubleshoot the issue: 1. Deactivate all plugins except for those related to WPML from the WordPress Dashboard > Plugins, then check if the issue is resolved. If it is, reactivate each plugin one by one to identify the conflicting plugin. 2. Temporarily switch to a default WordPress theme, such as 'TwentySeventeen', from the WordPress Dashboard > Appearance > Themes menu to see if the issue is related to the theme. If these steps do not resolve the issue, we may need to request temporary access to the site to investigate further. Please ensure a backup is made before making any changes, which can be done using the UpdraftPlus plugin.
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