Problem: You are trying to preview changes for a page, but it either shows live or outdated content, or doesn't work at all. The issue does not occur when WPML is disabled. Solution: If you're experiencing issues with previewing changes that show live or outdated content, we recommend trying the workaround described in the following article: Large Amount of Revisions Can Affect the Last Change Being Displayed.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are experiencing a discrepancy between the AI translation credits displayed on your WordPress site and those shown in your WPML account. On your site, it indicates 188,466 credits, which should cover translating 47,116 words, but your WPML account shows 0 credits available. Solution: You use a Pay-As-You-Go system for automatic translation, meaning you only pay for the credits you actually use. This month, you've already used 6,534 credits. There is a monthly safety limit set at approximately 195,000 credits to prevent unexpectedly high translation costs. The 'Pricing AI Translation' section on your site reflects the remaining credits before reaching this safety limit, helping you gauge if you have enough credits for planned translations. For more details on Pay-As-You-Go for Automatic Translation, please visit our terms and conditions.
If this solution does not apply to your case, or if it seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at our support forum.
Problem: The client manually installed the WPML Multilingual & Multicurrency for WooCommerce plugin, which is updated to version 5.5.3. However, the plugin appears as 'Not installed' in WPML and the WordPress support panel, causing issues with product variation translations and missing WPML features like the 'Multilingual e-commerce' menu. Solution: We recommend deactivating all plugins except for WPML to check for conflicts. This should be done in small batches, about 10 at a time, to ensure that any settings causing the issue are reset. After deactivating and reactivating, the variations should appear as expected. It is crucial to always have a backup before performing these steps. Additionally, always clear all caches after publishing a product and its translations to prevent similar issues. If the problem persists, please visit our support forum at https://wpml.org/forums/ for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, do not hesitate to open a new support ticket.
Problem: You are experiencing an issue where the URL automatically changes when you update content in the English language using WPML, and the URLs for other languages go missing. Solution: We have identified that you are already receiving assistance for this issue in other support tickets. To avoid duplication and ensure efficient resolution, we recommend continuing the discussion in your original support threads. You can find these threads here:
If this is a separate issue, please provide more details, ideally with screenshots, so we can better assist you.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with translating a WooCommerce Bundled product where the translated product is missing settings like layout and pricing options, this might be due to the default language settings for certain variables. Solution: We recommend checking the settings for the min and max bundle size variables in your WPML settings. Here's how you can do it: 1. Navigate to WPML > Settings > Custom Fields Translations, and click on Show System Fields. 2. Set both
_wcpb_max_qty_limit
and
_wcpb_max_qty_limit
to Copy. This action will ensure that future translations copy over the value correctly.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing issues where enabling the language switcher causes some links to stop working and affects the dropdown theme of the page menu sections, it might be due to the menu configuration in your secondary language not matching the primary language. Solution: We recommend following these steps to resolve the issue: 1. Go to Appearance → Menus 2. Switch to the menu of the secondary language 3. Apply the same Mega Menu options/configuration as you have in the main (original) menu 4. Save the menu
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: After updating to WordPress 6.7, translations for WooCommerce Germanized Pro are appearing in English instead of German, despite receiving an email about WPML 4.6.14 ensuring compatibility. Solution: If you're experiencing this issue, we recommend updating to the latest version of Germanized for WooCommerce Pro. The authors of this plugin have resolved the translation issues in their recent updates.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing a mix of German and English strings in WooCommerce settings and orders, even after updating to version 3.2.16, and deleting the files at
/wp-content/languages/wpml/
only temporarily fixes the issue before the files are regenerated. Solution: We recommend updating to the latest version of Germanized for WooCommerce Pro. The authors of this plugin have addressed and resolved the issue in their recent updates. If you continue to experience difficulties, please check for any related known issues at https://wpml.org/known-issues/, verify you have the latest versions of all themes and plugins, and confirm the version of the permanent fix. If the problem persists, we highly recommend opening a new support ticket with us for further assistance at WPML support forum.
Problem: You are trying to translate WooCommerce categories using WPML and encountering issues with malformed category translations when using automatic translation or the 'Copy to all languages' option. After translation, all categories appear as top-level (parent) categories, and the hierarchy structure is lost. Additionally, the 'Synchronize product categories assignment in content' button doesn’t seem to automatically translate categories. Solution: To resolve this issue, we recommend the following steps: 1. Create a test product. 2. Add all the categories to this product. 3. Translate this product. After completing these steps, you should see all the categories translated with the correct hierarchy. For more detailed guidance on translating all taxonomy terms at once, please check this guide.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are trying to translate links in WooCommerce category descriptions and encountering issues where the translated links do not match the expected URLs, affecting SEO internal linking. Solution: We recommend updating to the latest versions of WPML Multilingual & Multicurrency for WooCommerce, specifically version 5.5.3, as this version includes a fix for the issue you are experiencing. If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of your themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance. You can do so at WPML support forum.
Problem: The client was unable to find some strings for translation on their website using WPML. Solution: If you're experiencing issues with undetectable strings for translation in WPML, we recommend the following steps: 1. Identify the exact strings that are not appearing in the WPML string translation interface. It's helpful to know where these strings are displayed on your site. 2. Determine the source of these strings, whether they come from a specific plugin or theme. This approach helps in pinpointing the issue more effectively and facilitates a targeted solution.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was unable to remove a specific translation from their website. Despite deleting the string translation, it still appeared on the site. Additionally, WPML seemed to be injecting or overriding text in the FunnelKit plugin, specifically the text 'Besteed nog X voor kabel organizer tas (t.w.v. 14.99)', which did not match the configured text in FunnelKit. Solution: We suggested updating WPML to the latest version and deleting some strings that might be causing the issue, but this did not resolve the problem. We then set up a fresh WordPress installation for the client to replicate the issue. The client was instructed to install the FunnelKit plugin on this clean setup and check if the problem persisted. If the issue was reproducible, we planned to escalate it to our compatibility team. Eventually, the client discovered that the issue was within the FunnelKit plugin itself, specifically in a language tab that might only appear when WPML is active. The problem was resolved after identifying this.
Please note that this solution might be outdated or not applicable to your case. If you're experiencing similar issues, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is using WPML with Formidable Forms Lite and the Bellevue Theme. Although most strings are translated, a specific error message in the 'Contact Us' form remains in English when the form is submitted empty, despite being translated into FR, NL, and EN. Solution: We recommend upgrading to Formidable Forms Pro and installing the Formidable WP Multilingual Add-On for full WPML integration. This setup allows for complete translation of forms and error messages. The Lite version does not fully support translations through WPML, as it lacks integration with WPML's advanced translation features. For more details on translating Formidable Forms with WPML, please visit our documentation.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should further assistance be needed, please open a new support ticket.
Problem: You are trying to import content using WP All Import in the main language and want to duplicate it to other WPML languages simultaneously. However, the WPML All Import add-on does not support this feature, and it is unlikely to be updated as it is a legacy plugin. Solution: We recommend using a custom PHP function during the import process to duplicate imported posts to all active WPML languages. Here is an example function as reference:
function wpml_duplicate_post_to_all_languages($post_id) {
$default_lang = apply_filters( 'wpml_default_language', null );
$current_lang = apply_filters( 'wpml_current_language', null );
// Only duplicate if we're importing in the default language
if ( $current_lang !== $default_lang ) {
return;
}
$languages = apply_filters( 'wpml_get_active_languages', null, array( 'skip_missing' => 0 ) );
foreach ( $languages as $lang_code => $lang_info ) {
if ( $lang_code === $default_lang ) {
continue;
}
$existing_translation_id = apply_filters( 'wpml_object_id', $post_id, get_post_type( $post_id ), false, $lang_code );
if ( ! $existing_translation_id ) {
do_action( 'wpml_make_post_duplicates', $post_id );
}
}
}
Ensure that all important fields for your import are set to "Copy" in WPML → Settings → Custom Field Translation. We recommend testing this function on a staging site first.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If issues persist, we highly recommend opening a new support ticket at WPML support forum.
Problem: The client is unable to locate the Divi Flash FAQ module in WPML's String Translation. Additionally, extra identifiers are appearing on the French page after switching to Classic Translation mode, and the English translation in WPML differs from the original content. Solution: For the Divi Flash FAQ module not being recognized by WPML, we recommend updating your custom XML configuration. Please ensure to have a backup and follow these steps: 1. Navigate to WPML > Settings > Custom XML Configuration. 2. Update with the following code:
3. After saving this configuration, edit the FAQ Item on the original page, save the page, and open the translation editor. You should now see the strings of the module inside the translation editor.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
