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WPML support during the holidays

Announcements
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Hi everyone and happy holidays!

We have released around a week ago WPML 3.6.2 which fixes all known issues that we have had reported for WPML 3.6, this version of WPML had added a significant improvement to the language switcher. 99% of the sites run by our clients have had no issues, but we did discover some edge cases that are mostly fixed with these erratas:

We also know that in a few cases some CSS modifications need to be done. Because these are harder to group in one fix solution we have created a thread on how to debug and fix language switcher CSS issues. Please read it before you report an issue, it’s usually quite straightforward.

We will continue releasing beta versions with fixes for coming reports during the holidays but no new stable versions are coming while most of us are celebrating. We don’t want your sites to auto-update when you’re away.

Final words about what to expect from support during the holidays. We will continue to reply as fast as we can for any issues that you find and report. WPML support is going on vacation in turns, so we’re in lower capacity than normal. We hope that you’re taking some time off too. We will close the German support forum from the 31st of December until the 7th of January, so please report issues in the English forum.

I hope we all have a nice time with our families and friends and get ready to receive 2017 in good spirit. We have a lot planned for 2017, as always!

8 Responses to “WPML support during the holidays”

  1. How can i get support (in English or any languange)?
    I have now sent 5 messages to various Contact Us pages, Procurement, and also Pre-Sales forum. I never get any answer at all. I purchased WPML 2 weeks ago, i need to either get a username and password or a refund.

    • I just wrote you from my personal email with your account login name. If you still need help logging in, please reply to my email?

  2. Hello

    İ have wery big problem. İ have wpml plugin. İ cant use arabicc module. Pls check umutbarbaros.com/ar this text also everything has swap. İcant fix this. Pls help me. How can i make this normal text like english or turkish

      • Hi Agnes,

        How can i register a new ticket in your support forum?

        When I try to access to the Support Forum in english or spanish I see a page with this message:

        english (url https://wpml.org/forums/forum/english-support/):
        Message: “Error 404 – Not Found”

        spanish (url: https://wpml.org/es/forums/forum/soporte-en-espanol):
        Message: “Error 404 – No encontrado”

        I have a big errors in my website because the WPML plugin makes some error like that:

        [13-Jan-2017 09:12:04 UTC] PHP Fatal error: Internal Zend error – Missing class information for in /usr/home/mydomain.com/web/wp-content/plugins/wpml-translation-management/inc/translation-proxy/translationproxy-basket.class.php on line 12
        [13-Jan-2017 09:12:04 UTC] PHP Fatal error: Internal Zend error – Missing class information for in /usr/home/mydomain.com/web/wp-content/plugins/wpml-translation-management/inc/translation-proxy/translationproxy-basket.class.php on line 12
        [13-Jan-2017 09:12:04 UTC] PHP Fatal error: Internal Zend error – Missing class information for in /usr/home/mydomain.com/web/wp-content/plugins/wpml-translation-management/inc/translation-proxy/translationproxy-basket.class.php on line 12
        [13-Jan-2017 09:13:21 UTC] PHP Fatal error: Internal Zend error – Missing class information for in /usr/home/mydomain.com/web/wp-content/plugins/sitepress-multilingual-cms/inc/icl-admin-notifier.php on line 17
        [13-Jan-2017 09:16:06 UTC] PHP Fatal error: Internal Zend error – Missing class information for in /usr/home/mydomain.com/web/wp-content/plugins/wpml-translation-management/inc/translation-proxy/translationproxy-basket.class.php on line 12
        [13-Jan-2017 09:21:20 UTC] PHP Fatal error: Cannot redeclare class translationproxy_api_error in /usr/home/mydomain.com/web/wp-content/plugins/wpml-translation-management/inc/translation-proxy/translationproxy-api.class.php on line 8
        [13-Jan-2017 09:21:21 UTC] PHP Fatal error: Cannot redeclare class translationproxy_api_error in /usr/home/mydomain.com/web/wp-content/plugins/wpml-translation-management/inc/translation-proxy/translationproxy-api.class.php on line 8
        [13-Jan-2017 09:21:32 UTC] PHP Fatal error: Internal Zend error – Missing class information for in /usr/home/mydomain.com/web/wp-content/plugins/wpml-translation-management/inc/translation-proxy/translationproxy-basket.class.php on line 12
        [13-Jan-2017 09:21:33 UTC] PHP Fatal error: Internal Zend error – Missing class information for in /usr/home/mydomain.com/web/wp-content/plugins/wpml-translation-management/inc/translation-proxy/translationproxy-basket.class.php on line 12
        [13-Jan-2017 09:27:31 UTC] PHP Fatal error: Internal Zend error – Missing class information for in /usr/home/mydomain.com/web/wp-content/plugins/sitepress-multilingual-cms/inc/icl-admin-notifier.php on line 17
        [13-Jan-2017 09:27:31 UTC] PHP Fatal error: Internal Zend error – Missing class information for in /usr/home/mydomain.com/web/wp-content/plugins/sitepress-multilingual-cms/inc/icl-admin-notifier.php on line 17
        [13-Jan-2017 09:40:04 UTC] PHP Fatal error: Internal Zend error – Missing class information for in /usr/home/mydomain.com/web/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/commons/src/dependencies/class-wpml-dependencies.php on line 13

        I need help ASAP!

        Thank you