Subject – Hexnode WPML Purchase Inquiry: Legal and Security Review
Hi Team,
As part of our procurement process, our legal and security teams have reviewed the policies listed on your website. They have flagged a few critical compliance points that we need to resolve before we can move forward with the purchase.
Could you please review the following requirements and let us know how we can address them?
* Terms of Use / License Agreement: Our legal team requires a copy of your official Terms of Use or End User License Agreement (EULA) to review the usage terms, as we were unable to locate a comprehensive document on your website. Could you please share a copy?
* Data Sharing during M&A (Privacy Policy, Section 4): Your policy states that information may be shared during negotiations of a merger or sale. We cannot agree to the sharing of our sensitive data during “negotiations” or “due diligence.” We would require an addendum or agreement stating that we will receive prior notice of any such event, along with the right to delete or export our data before a transfer of ownership occurs.
* Security Liability and Breach Notification (Privacy Policy, Section 8): The policy currently absolves WPML of liability in the event of a security threat. For us to proceed, we require a commitment that WPML maintains industry-standard encryption (e.g., TLS 1.2+) and security protocols. We also need an agreement that WPML remains liable for breaches caused by its own negligence or failure to maintain appropriate measures. Additionally, we require a commitment to a 48-hour breach notification and a full incident report in the event of unauthorized third-party access. Please note that this is a strict internal compliance requirement for us to proceed with the tool.
* Support Access Risks (WPML Support Policy): The policy mentions that WPML support may request access to our site, copy data for debugging, or request credentials. Because we handle highly sensitive information, granting direct site access or handing over credentials poses a high operational risk. Could you clarify your enterprise support procedures? For instance, can support issues be resolved via supervised screen-sharing sessions or by providing redacted/anonymized logs instead of direct access?
Do you have a standard Data Processing Agreement (DPA) or an Enterprise/Custom agreement that addresses these types of enterprise security requirements?
We are very keen on using WPML and would love to find a middle ground on these points. Let me know if you would prefer to jump on a quick call to discuss this further.
Hello, my account is set to automatic renewal. This is due today. Still I get an error when I want to register a new site, saying that I do not have an active account.
We would like to inquire whether it is possible to proceed with a price quote/purchase order, and complete payment for an annual subscription via wire transfer instead of credit card for an enterprise client.
Hi,
I have a website currently translating from english to different languages by using Gtranslate Pro plugin.
Can we integrate the existing translated languages from the site with your plugin without harming SEO performance? Also, I’d like to ask if your plugin performs automatic translation?
Hi, I’m not familiar with GTranslate Pro plugin but you should be able to keep the translations and the URL structure.
Yes, you can have Automatic Translation with WPML but if you exceed the credit quota we provide with the subscription you’ll need to buy credits.
Hello, is this website a valid website for getting a discount on WPML? They say I get a link and via that link I can by my license at your site with a discount.
I have a lifetime subscription yet it does not show on the account page. I tried contacting support but it says I can only contact them if I have a valid subscription, so I am stuck.
I accidentally used the wrong email address while purchasing WPML. The payment has been deducted successfully, but I cannot access the account or plugin.
Please help me locate the purchase and transfer it to this email:
[abeehas773@gmail.com]
Hi there,
we are building initally 5 lanaguge marketpalce E COM base solution with WCFM marketplace plugin. I was wonderingg which package should we select, Euro 99 or pay as you go?
Hello,
Thank you for your interest in WPML. You will need the Multilingual CMS (€99) package.
If you plan to use automatic translation, please note that the total number of translation credits required depends on the number of languages and the size of your site in terms of word count. The CMS package includes 90,000 credits.
This calculator will help you estimate the total number of credits you’ll need and the final cost.
Hey, could I use and test WPML plugin in a staging site for a while (~one week) without purchase the plugin?
Hi, we don’t offer testing version at this moment. You can purchase the plugin and we offer a 30-day no question asked refund window.
I would like to check if my theme supports the template, as several translation plugins were buggy. Is it possible to get a testing version?
Hi, we don’t offer testing version at this moment. You can purchase the plugin and we offer a 30-day no question asked refund window.
Subject – Hexnode WPML Purchase Inquiry: Legal and Security Review
Hi Team,
As part of our procurement process, our legal and security teams have reviewed the policies listed on your website. They have flagged a few critical compliance points that we need to resolve before we can move forward with the purchase.
Could you please review the following requirements and let us know how we can address them?
* Terms of Use / License Agreement: Our legal team requires a copy of your official Terms of Use or End User License Agreement (EULA) to review the usage terms, as we were unable to locate a comprehensive document on your website. Could you please share a copy?
* Data Sharing during M&A (Privacy Policy, Section 4): Your policy states that information may be shared during negotiations of a merger or sale. We cannot agree to the sharing of our sensitive data during “negotiations” or “due diligence.” We would require an addendum or agreement stating that we will receive prior notice of any such event, along with the right to delete or export our data before a transfer of ownership occurs.
* Security Liability and Breach Notification (Privacy Policy, Section 8): The policy currently absolves WPML of liability in the event of a security threat. For us to proceed, we require a commitment that WPML maintains industry-standard encryption (e.g., TLS 1.2+) and security protocols. We also need an agreement that WPML remains liable for breaches caused by its own negligence or failure to maintain appropriate measures. Additionally, we require a commitment to a 48-hour breach notification and a full incident report in the event of unauthorized third-party access. Please note that this is a strict internal compliance requirement for us to proceed with the tool.
* Support Access Risks (WPML Support Policy): The policy mentions that WPML support may request access to our site, copy data for debugging, or request credentials. Because we handle highly sensitive information, granting direct site access or handing over credentials poses a high operational risk. Could you clarify your enterprise support procedures? For instance, can support issues be resolved via supervised screen-sharing sessions or by providing redacted/anonymized logs instead of direct access?
Do you have a standard Data Processing Agreement (DPA) or an Enterprise/Custom agreement that addresses these types of enterprise security requirements?
We are very keen on using WPML and would love to find a middle ground on these points. Let me know if you would prefer to jump on a quick call to discuss this further.
Looking forward to your response.
Best regards,
Rugman Asokan
Hi, please write to hello@wpml.org
Hello, my account is set to automatic renewal. This is due today. Still I get an error when I want to register a new site, saying that I do not have an active account.
???????????
Please make this go away!!!
Thank you and best regrads
Olaf Mueller
Hello, the account is active. If you still have issues, please write to hello@wpml.org
Hello,
We would like to inquire whether it is possible to proceed with a price quote/purchase order, and complete payment for an annual subscription via wire transfer instead of credit card for an enterprise client.
We appreciate your clarification on this matter.
Kind Regards,
– Lillie Mazitova
Hi, we don’t have special plans for enterprise clients. About the payment via wire transfer, please write to hello@wpml.org
Hi,
I have a website currently translating from english to different languages by using Gtranslate Pro plugin.
Can we integrate the existing translated languages from the site with your plugin without harming SEO performance? Also, I’d like to ask if your plugin performs automatic translation?
Thank you
Hi, I’m not familiar with GTranslate Pro plugin but you should be able to keep the translations and the URL structure.
Yes, you can have Automatic Translation with WPML but if you exceed the credit quota we provide with the subscription you’ll need to buy credits.
Hello, is this website a valid website for getting a discount on WPML? They say I get a link and via that link I can by my license at your site with a discount.
https://tbonesteak.nl/en/wpml-license-cheaper/
Hi, we’re not offering any longer discounts. I see the link you sent redirects to the site’s home page, so probably the page was removed.
I have a lifetime subscription yet it does not show on the account page. I tried contacting support but it says I can only contact them if I have a valid subscription, so I am stuck.
Hi, please write to hello@wpml.org with proof of purchase
Hello,
I accidentally used the wrong email address while purchasing WPML. The payment has been deducted successfully, but I cannot access the account or plugin.
Please help me locate the purchase and transfer it to this email:
[abeehas773@gmail.com]
Transaction date: 30 Apr 2026
Amount: EUR 99
Thank you.
Hi, please write to hello@wpml.org
Hi there,
we are building initally 5 lanaguge marketpalce E COM base solution with WCFM marketplace plugin. I was wonderingg which package should we select, Euro 99 or pay as you go?
Hello,
Thank you for your interest in WPML. You will need the Multilingual CMS (€99) package.
If you plan to use automatic translation, please note that the total number of translation credits required depends on the number of languages and the size of your site in terms of word count. The CMS package includes 90,000 credits.
This calculator will help you estimate the total number of credits you’ll need and the final cost.