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20,628 Responses to “Pre-sales Questions”

  1. Hello,
    I am a WPML client, I paid some third-party wordpress programmer to build a site for me and he bought and installed your plugin on my site.
    I stopped working with him and i now maintain my own site, but the third-party programmer did not provide me the login information for my plugin support.
    I have all the posswords for the site itself except for WPML plugin.

    Could you please help me?
    thank you very much.

    • Hello Naftali,
      if the WPML account was registered with your email address, we can reset the password for you (or you can do it yourself here: https://wpml.org/account/lost-my-password/). But if it was registered with the developer’s address and purchased with his company name, there is nothing we can do since it belongs to him.

      Please use this:

      and send us more details: your site’s domain, the email address WPML was bought with, the order number (if you have one).

      We’ll check your case and see if there is anything we can do for you.

    • Hello Taban,
      this theme has a lot of custom options and hasn’t been tested by our Compatibility Team. I cannot see on the page any mentions that it’s WPML-compatible. It means, that you might have issues with making the site fully available in other languages. Please note that even if a theme is not WPML ready, you should be able to translate basic stuff such as pages, posts, categories, menu etc. But this theme has a lot of custom features and might be a tricky one. You can give it a try (and use our refund policy in case of issues). You can also try to find a different theme – please check this list: https://wpml.org/documentation/theme-compatibility.

  2. Hello support,

    I interest to buy WPML product for Multilingual CMS.
    The price is 79Dollar I think worth it for me but ..
    can i buy WPML product without Account renewal per year?

  3. Hello.
    I’ve several questions regarding the use of your plugin on the multiblog site of my client. First of all, I know that my client already had a key before our agency started to work for them. So I guess I need an update. The only problem is, that I don’t know where to find the previous key. Could you be so kind and check if my client already purchased your product and get back to me, if that’s the case?
    Next question is, which product my client needs. Does a multiblogsite count as one site? Or do I have to purchase a key for each blog of the multisite?
    I’m really looking forward to your answer.
    Best regards

  4. Hi – looking for the option for registering as ‘non-profit’. Our site already runs WPML but looking to change ownership entity for WPML plugin. suggestions?



    • Hello Phil.
      To transfer the account you just need to log in to your account and edit the e-mail address as well as any other detail you may need in Settings. To edit the username you will need to contact us back and we will do it for you.

      Kind regards,

  5. We have installed Polylang with Lingotek and the machine translation works very easy. After uploading the original text it translates everything (content and picture titles) in to the language page very simply.

    Do you offer such a feature aswell the machine translation to generate pages like this so easily?

    We need approx. 600’000 characters to translate. What are the costs and for machine translation and which WPML version is required?

  6. Hi, I have just purchased the plugin and installed on a demo site. Later, I have to transfer the whole files to client’s domain as I am doing now on my demo domain. Will be there be issues after transferring to client’s domain? If yes. how to resolve it?

    • Technically speaking there shouldn’t be any issues but I’m not sure how you plan to transfer your site. The only thing you will need to do is generating a new key for your new domain.

    • Yes, it should be. If someone had the Lifetime in the past, nothing changes. Please log into your WPML account and you will see what kind of subscription you have.

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