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16,702 Responses to “Pre-sales Questions”

  1. Grace says:

    Hi there,

    Apologies if this question has already been answered, but does WPML support us having more than one translation agency? Or are we tied to selecting just one agency?

    Thanks,
    Grace

    • Agnes Bury says:

      Hey Grace, in theory that’s possible but in practice not recommended unless you accept the drawbacks of doing so. Let me explain. In general, you can switch between translation companies but the note that once you send something to translate to one translation service (A), and in the meantime you switch to some other company (B) you won’t be able to get your previous translations (the ones that you sent to the company A) back until you switch back to use the first one (A). Switching has to do with using authentication data so it’s not a one click move. I hope it helps.

  2. Jake Waby says:

    Hi There,

    I have lost access to my companies WPML account. It was registered under a past employee’s email address which has since been deactivated. Is there anyone who can help me out?

    Thanks
    Jake Waby

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