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14,595 Responses to “Pre-sales Questions”

  1. Hi,

    I’m developing a website for my client who needs a multi-lingual site. She wants me to go ahead and purchase the plugin now so I can input during development. When it comes time for renewal, will she be able to renew at $39 is I transfer the account info to her?

    I will already be creating the account under her name, but I obviously have to use my funds to purchase this now.

    Thanks.

    • mercedes says:

      Hello Joshua,
      Thanks for your interest. Yes you can transfer the subscription to your client by editting the details in Settings. She will be able to renew when the time comes logged in from the account.

      Kind regards,

  2. Adrian says:

    Hello there from Romania,

    First of all I would like to tell you that I am not a web developer and therefore I am asking for your support in a delicate situation.

    We created a website on the Elegant Themes (EXTRA Theme) platform at https://www.experience-tours.ro/ without knowing that we will have trouble translating the main menu.

    Can you please tell me how can I go from Polylang if I buy WPML without losing the translation already done?

    Best regards,
    Adrian

  3. libin says:

    i have already purchased the blog version wpml plugin..i will only purchasing the string translation plugin..is it possible not multingual cms package and the prize…

    • mercedes says:

      Hello Libin,
      The String Translation modules comes included in the CMS version. I am afraid we do not offer an in-between plan. If you want to go ahead with the purchase, please log in to your account and you will be able to upgrade to CMS for the difference (50$ more)

      Kind regards,

  4. Chris says:

    Hi

    Apologies if this has been answered already but is it possible to automatically create pages and populate the content of the created page with language translations uploaded in an excel sheet or CSV file?

    Scenario
    A WordPress site is already live in English with no other pages translated into other languages.

    Is there a way to duplicate the pages on the English site to create pages in another language but replacing the original text with the translated text uploaded from a CSV or excel sheet?

    Thank you kindly

    Chris

  5. peter says:

    Hi I am trying to reset my passowrd but i get
    this masager

    Sorry, that key does not appear to be valid. If you forgot your credentials, please visit the Lost your password page and follow the instructions there.

    Please help

  6. Ivan says:

    Hello,
    I noticed there is Account renewal fee per year. My questions are:
    1. What does it include?
    2. What will happen if I do not renew my account on time?
    3. If I decide to not renew my account can I continue to use WPML on my website?

    Thank you,
    Ivan

    • mercedes says:

      Hello Ivan,
      Thanks for your interest. Let me asnwer your questions.
      1- It includes access to updates and support
      2 and 3- If you renew in time you can do it for 50%. Afterwards you can upgrade to lifetime for the difference or buy a new yearly subscription at full price. If you do not renew, our plugin will keep working on your site but you will have no access to updates and support

  7. dj says:

    Hi,

    I am the website developer for HolyBiBleFoundation.org (and several other affiliated sites) in europe. they are a non-profit organization and have a 500 year anniversary event about to occur in june of this year. they are in need of your product and one of the administrators requested a gift of your product last week ( at https://wpml.org/purchase/non-profits/ ). generally, what is the lead time on such a decision? not that I want to rush your process, but if necessary we will need to ask our users for a donation, so that we can proceed to reach our deadline.

    thank you for your time and assistance!

    -DJ

    • Agnes Bury says:

      Hello,
      thanks for your interest in WPML and submitting your application for a non-profit subscription. Yes, there is a waiting queue. Sometimes you wait a few days, sometimes it can take longer, depends on how many other applications we need to handle. Let me get in touch with the person in charge to check the status of your application. I’ll keep you posted.

      • dj says:

        Hi Agnes,

        It seems its been a week or so now … were you able to find any information regarding the approval/rejection?

        Thanks

        peace

        -DJ

        • Agnes Bury says:

          Hello, the person in charge contacted you two days ago. Didn’t you get anything from us on Wednesday, May 24? Let me check again.

          • dj says:

            Hi Agnes,

            they contacted me (the developer) at this email address?
            or they contacted the site owner (applicant) at the address submitted with the request?

            I am in the USA, they are in Switzerland … let me see if they did get something, though they are very anxious to get this project rolling. I’m pretty sure they would have contacted me if that were they case.

            Thank you for the assistance!

            -DJ

            • Agnes Bury says:

              It was sent to Nicolaas. I cannot share the email address here in comments.

              • dj says:

                Hi Agnes,

                Yes … and Nico cc’d me his response back to Irina.
                Please let me know if there is anything I can do to expedite this!

                Thanks!

                peace

                -DJ

  8. Martin says:

    Is there a discount if I purchase the 1yr Multilingual CMS first and then decide to switch over to Lifetime?

  9. Morgado says:

    Hi, if i buy the Multilingual CMS pack (the most popular) is it possible to later upgrade for a lifetime account? And if so, how much will that cost me, the same price of a normal lifetime subscription or less since i already have a Multilingual CMS pack?
    Thanks!

    • mercedes says:

      Hello Morgado,
      Thanks for your interest. If you buy the CMS version now you will be able to upgrade to lifetime afterwards for the difference only (116$)

      Kind regards,

  10. Alex says:

    Hello,

    I’m using the7 theme (http://the7.io/). This theme is based on visual composer. If I use WPML to translate my site. Do I have to “duplicate” the pages so I have to apply any layout modification I may need to all the languages I’ve translated my site to?
    If not, can you send me a demo of how this is done in WMPL?

    Regards.

  11. Jonathan Dinh says:

    Hi,

    I just purchased the blog version with my credit card throught paypal and got an error message telling that a problem was encountered during the transaction. Strangely, my credit card account shows that the transaction passed. So, I am not sure whether you will create an account for me or not. May you confirm that you have received my payment please?

    Thanks!

    Jonathan

    • Agnes Bury says:

      Hello Jonathan,
      the order registered in our system with the email you posted this comment with has the “cancelled” status.

      Please use this link:
      https://wpml.org/home/contact-us/contact-form/

      to sort out this issue. If you’ve been charged, please send us a copy of your bank statement (or something like that) so we know that the money left your account. We cannot exchange sensitive data in comments, so please use the form I shared. Thank you.

  12. lukaszD says:

    Hi,
    I used to be WPML user for a while but due to technical reasons (the website I used it on was way to slow due to WMPL conflict that we couldn’t resolve with your support staff) I had to switch to another plugin.
    I want to give WPML another try as some time passed and I can’t see any indications of the issue still being there.
    I would like to renew my license for 39usd to give it a test drive on my sites and see if it working the way I would like. Is it possible to ask for a refund if I find wpml still not fast enough?
    Thanks,
    Lukasz

    • Agnes Bury says:

      Hello Lukasz,
      you can renew for $39 dollars before your WPML expires. If it already expired you can upgrade to Lifetime for $116.
      If you want to use our refund policy you can buy WPML anew. I don’t think it it will work for old accounts, but let me double check.

    • Agnes Bury says:

      Lukasz, I doubled check with the person in charge of refunds. Turns out that our refund policy applies to all transactions, whether it is a renewal or a new purchase. What counts is 30 days after the purchase date.

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