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37,808 Responses to “Pre-sales Questions”

  1. Hi Team,

    is there currently any sales happening for the plugin?
    We have a client who is interested in implementing the plugin but his budget is not high enough!

    Thanks!
    Marcin

    • Hello Marcin,
      We don’t have any sales I’m afraid. You can consider purchasing the Multilingual Blog package which is our cheapest option and translate the site manually.

  2. I am building a website that is for the whole European market (the URL will be domain. eu/ in English).
    Then I plan on doing localized websites with the country’s specific URL (domanin. fr/) for France, (domain. de/) for Germany,…
    The website is 100% reliant on SEO and nothing else.
    So I planned to make the main website for the European market and then copy it and JUST TRANSLATE it without changing the text. (I would use the WPML plugin to translate, so it adds the hraft tags).
    If I do that, will google take it as plagiarism / duplicate content and “de-rank” me? How should I proceed, so I would rank with all the localized websites?

  3. Will WPML be compatible with the ACF pro plugin ?
    https://www.advancedcustomfields.com/

    these are the other plugins which are used on the website:

    1. Anchor Links Version 1.0.4 | By Karolína Vyskočilová
    2. Advanced Custom Fields PRO Version 6.3.5 | By WP Engine
    3. Advanced Editor Tools – Extends and enhances the block editor (Gutenberg) and the classic editor (TinyMCE). Version 5.9.2 | By Automattic
    4. Amelia – Amelia is a simple yet powerful automated booking specialist, working 24/7 to make sure your customers can make appointments and events even while you sleep! Version 7.7.1
    5. Classic Editor – Enables the WordPress classic editor and the old-style Edit Post screen with TinyMCE, Meta Boxes, etc. Supports the older plugins that extend this screen. Version 1.6.4 | By WordPress Contributors
    6. Conditional Fields for Contact Form 7 – Adds support for conditional fields to Contact Form 7. This plugin depends on Contact Form 7. Version 2.4.15 | By Jules Colle
    7. Contact Form 7 – Just another contact form plugin. Simple but flexible. Version 5.9.8 | By Takayuki Miyoshi
    8. Google Tag Manager – This is an implementation of the Tag Management system from Google. It adds a field to the existing General Settings page for the ID, and if specified, outputs the tag management javascript in the page footer. Version 1.0.3 | By George Stephanis | 9. Site Kit by Google – Site Kit is a one-stop solution for WordPress users to use everything Google has to offer to make them successful on the web. Version 1.133.0 | By Google

  4. I want to ask you
    if I purchase a package and later i want to upgrade to the next package
    I only have to pay the difference right, not to pay full price?
    for instance, if I purchased a 99$ package and later upgraded to 199$, I have to pay 100$ now. Right?

    Thank you
    Jozef

    • Hi Jozef,
      Exactly, you will pay the difference only between your current subscription and the upgrade.

      Best regards

  5. Hello WPML Support,
    I hope you can help me clarify a few points as I decide which WPML plan best suits my needs.

    I am looking to use WPML to translate another plugin—WP Travel Engine – Travel and Tour Booking Plugin—so that the content appears in Italian on my website. Since my visitors do not speak English, it’s essential for the site to be fully localized.

    My question is whether the $39 plan will be sufficient for this purpose, or if I should consider upgrading to the $99 plan. Specifically, I am interested in understanding the following:

    Manual vs. Automatic Translation: I see that automatic translation is not included in the $39 plan. Does this mean I would need to manually translate all the content myself? If I opt for the $99 plan, will the plugin handle the translations automatically?
    Credit System: If I choose the $99 plan, how does the credit system for automatic translations work?

    Thank you in advance for your assistance. I want to make sure I choose the right plan that meets my requirements.

    • Hello Maddalena,
      Thank you for your interest in WPML. Unfortunately WPML is not compatible with the WP Travel Engine plugin. I found a piece of information that it works fine https://wptravel.io/wp-travel-compatibility-with-wpml-plugin/ but it has never been tested by our Compatibility Team and we cannot consider it compatible. Booking plugins require some special integration with WPML before we consider them compatible. Booking plugins require the CMS type of subscription but in your case I cannot recommend it because the risk that this plugin won’t work with WPML is too high, sorry to say it.

  6. Dear Sir/madam,I use the plugin WPML CMS version 4.2.4.1. on my website it worked very well in the last 10 years, but now my hosting change the php from 7.4 to 8.2 in this case the plugin it doesn’t work anymore how do I update my plugin ? there is one time purchase ?

    thanks in advance for your answer

    Best Regards
    Aycan

    • Hello,
      Yes, the latest WPML version works fine with PHP 8.2. I have checked your website and it is registred in our system with the Lifetime license. This means, you don’t have to buy a new WPML license/account to update your WPML plugins. Of course, you can always buy a new subscription (for example if you want to have your own WPML account with access to our support assistance). When you buy WPML, automatic yearly renewals will be set up but you can switch to manual renewals from within your WPML account: https://wpml.org/purchase/wpml-renewal/#switch-to-manual and don’t update your WPML. We don’t have lifetime accounts for new users anymore.

  7. hey
    I installed the plugin on my client’s website, which already had a Polylang plugin running on it, and started the translation into several languages, then it turned out to me that there was a serious problem with Hebrew. I removed the plugin and all the translations and made a backup, then I checked and realized that I needed to migrate with the migration plugin from Polylang to the WPML plugin and then when I wanted to do an automatic translation, it stopped in the middle and told me that I don’t have enough credits to translate and it only happened with one language – with Hebrew
    I would love to get back all the credits I had to continue the work

    • Hello,
      Thank you for using WPML. Normally we are not restoring the credits that had been already used but we did an exception for you. You should see those credits back on your site (62 000). Also, you should see some more credits on your WPML account, which you can assign to your site as well. If you have any other questions related to your site and using WPML, please use our support forum. https://wpml.org/forums/forum/english-support/ because this is a pre-sales section for WPML. Our supporters can check the credit-related issues as well plus they can answer your other technical questions. Thank you.

  8. Hello,

    I’m trying to figure out whether WPML is the solution to a couple of challenges I’m facing with our website at my new job. In my previous job, we had WPML on our wordpress site which enabled:

    – a language selector on the front end
    – the ability to separate between the languages (Arabic/English) inside the Posts section on the Admin dash
    – a ‘language’ block in the right toolbar while publishing a post/page
    – and ultimately, the ability to create pages/posts from scratch in Arabic (as opposed to string-by-string translation)

    In my new job, we’re currently only using TranslatePress and creating the Arabic equivalent of an English blog post is unintuitive and cumbersome.

    My question is: does downloading the paid WPML solely solve this? or do I need to do anything else (e.g. a multi-site environment)?

    • Hello,
      Thank you for your interest in WPML.
      > a language selector on the front end
      Yes, WPML allows you to add the language switcher to your memu
      > the ability to separate between the languages (Arabic/English) inside the Posts section on the Admin dash
      Yes, this is possible too. You will see a special language switcher on the backend too which allows you to see your posts/pages in a specific language
      > a ‘language’ block in the right toolbar while publishing a post/page
      Yes, when adding a new post/page you can select its language
      > and ultimately, the ability to create pages/posts from scratch in Arabic (as opposed to string-by-string translation)
      Yes, this is possible too but you need to turn off the translation editor as explained here: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/

  9. I need to buy credit as ‘pay as you go’, but in the webpage for it , I see no option for payment. How we should proceed this purchase?

  10. Howdy!

    Does WPML offer any discounts for nonprofit organizations? I work for a nonprofit organization based in the United States. This tool could help our organization serve our various partners around the world.

    Thank you!

    • Hello,
      Yes, we offer a 50-percent discount for nonprofit organizations. Please use this form to contact us for deatils. Please provide a link to your website when applying.

    • Hello Monica,
      Yes, you can pay with a debit/credit card directly by selectting the option Use a different payment processor during checkout.
      If you need further assistance with the purchase process please contact us directly on hello@wpml.org

  11. Hi WPML Team,

    1. The quality of translation really matters to me. How can I find out what to expect from the ‘automatic translation’? Does the quality change from one language to another, say, from Russian to Farsi? Can we set the tone and writing style?

    2. What features do you provide for page management in order to find and organize pages as well as managing the content for further editing?

    3. Is it also possible to assign each language on the website to a different contributor/supervisor?

    4. Does each language have a separate page, or they are all combined into one page?

    Thank you,
    Amir

    • Hello Amir,
      Thank you for your interest in WPML.
      1.
      Here is the list of supported languages for automatic translation:
      https://ate.wpml.org/mt_langs
      Farsi is not supported so I cannot help you setting up a test site where you could check the translation quality.
      You can add Farsi to your site but as the so-called custom language and translate the content manually.
      The translation quality is very good because we used the AI-based technologies and we provide the Glossary feature that allows you to define how to handle some specific translation.
      2.
      We have the Translation Management dashboard that allows you to manage all your pages and posts, see their translation status etc.
      You can make any edits to your translations. You can access your translation directly as well from the pages/posts WordPress screens because each translation is a WordPress post (just in another language).
      3.
      You can add translators to you site and assign language pairs for each.
      4.
      WPML adds a language switcher to your admin bar as well which allows you to see your WordPress pages/posts from the selected language.
      I hope this helps.

  12. Hello WPML team,

    We have the plugin installed on the website https://ambassador.youtooproject.com/. We have recently changed the domain to youtooproject.com and no longer have access to the email used to purchase the plugin, so we are unable to enter the credentials on the new domain. We still have access to https://ambassador.youtooproject.com/, so if I can provide you access from there to transfer the plugin to the new domain, please let me know. I look forward to your response.

    • Hello Alejandro,
      What I see in our system doesn’t agree with the information you are sharing. Let me explain what I see: The youtooproject.com site is registered in our system by a user who has the Lifetime account (I cannot share his email with you). It’s been registered on 2021-11-22. The site https://ambassador.youtooproject.com is not registered at all. To register a site you have to have an active WPML account/subscription. If someone else registered the site for you, you can ask them to go to Plugins > Add new > Commercial tab and unregister the site. Then visit the new site go to Plugins > Add new > Commercial tab and register it with a new key. If you would like to do this yourself, you need to buy a WPML license with your email address.

  13. Hi,

    We have a clarification. We are developing a WooCommerce website where the default language should be Arabic, and the second language is English. We’ve already started working on the website. Is it possible to have Arabic as the first language for the user interface, but keep the product names in English in the dashboard? We want the invoices to generate correctly in English, while the user sees everything in Arabic.

    • Hello,
      You can set Arabic as your primary language if your WordPress site uses Arabic as your main language and your products have been added in Arabic before installing WPML. You will see English names for your products on the backend only after translating these products to English and switching to English when using the backend language switcher WPML adds to the admin upper bar. But if you add a product in Arabic, you will see its name in Arabic. Only the translated name will be displayed in English.

  14. Hello,

    The 200 000 credit package is not working and redirect to error 404.

    We need to buy 2 000 000 credits, can you give us a quote please ?

    • Hello Valentin,
      I am afraid we don’t have custom packages of 2,000,000 credits.
      You should be able to buy a package of credits for 200,000.

      Can you please try again and confirm? If you still have issues please contact me directly on hello@wpml.org and I will help.

      Thanks

  15. Hi Pre-sales team,

    I am already have a CMS License. I wan to have more licenses for new web sites. What should I do? Upgrade to Agency License? It will replace my existing CMS License as well?

    • Hello,
      yes, you can upgrade your CMS license. Please log into your WPML account and you should see the upgrade button there. You will pay only the difference between the CMS and the Agency license price. You will keep all your existing sites as they were.

  16. If my current license is still running. And I upgraded to Unlimited License. The License period will be restarted on counting immediately?

  17. Hi

    I have a development in progress this site is to sell worldwide, what is the best WPML solution how many languages should we support? Can it translate on demand depending on the browser’s native language?

    Regards

    Steve

  18. Hi,

    A Lifetime License was bought for the website “urracaprivateisland.com” and we would like to transfer it to our new site “urracamonkeyisland.com”. 

    It was bought for us, but via our past designer William Elhaili, who unfortunately past away in 2022. 

    Could you please transfer my present account? Thank you

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