Have a question? Need clarification? Leave a comment here and get an answer.

13,561 Responses to “Pre-sales Questions”

  1. Tariel says:

    Hi Agnes,

    I would REALLY appreciate if you carefully consider my specific need and answer my concerns as specifically as possible. I need to be 100% sure that what I want is easily achievable with WPML.

    Current situation:
    I have WP on http://kar.ge [2+ years] where I am developing a business catalogue for the specific target audience [9+ months]. KAR.GE website serves a broader purpose, but the catalogue is integrated in it, on every page. This catalogue is basically a set of interlinked WP pages [no specific code or hack or plugin]: company pages [36 atm], brand pages [35 atm] and product pages [206 atm]. All of these catalogue pages [277 atm], like the whole website kar.ge are in Georgian only. NOTE: I use only WP pages for catalogue. I do not use posts in catalogue.

    My goal:
    I want to make bilingual catalogue, English-Georgian version. That means I want those 277 Georgian catalogue pages [and many more will be added] to have their English “twins”. I have some other pages [about 10] and more than thousand posts on kar.ge, but I am not going to translate them.

    What I know are:
    1. I use sahifa theme on kar.ge, which is fully compatible with WPML. I have not made any code modifications so I am 100% sure that I will not have any problems in installing the WPML;
    2. I know that WPML allows to translate only certain pages;

    Questions:
    1. I need to achieve that stated goal with minimal effort/changes/edits. One idea is to install WPML and have EN/GE button on all pages and posts activated. If the page/post is not translated, EN and GE – both will show only Georgian version. If the page/post is translated, than the user sees the both versions on click of EN/GE. Another idea is to have EN/GE button on just specific pages only and not others. Can you advice the easier solution to reach the goal that will be user friendly too?

    2. I have Georgian language widgets [in sidebar, in footers], including catalogue’s widget. Does WPML allow to have EN version of all the widgets? How can I make sure that on sidebar/footer of the EN page I see EN widgets [same with Georgians]?

    3. If I will have to make only catalogue pages bilingual, will it be possible to have EN/GE language change button only on the homepage [catalogue starts here], 277 current pages and those catalogue pages that I will add in the future?

    Thank you very much

    • Agnes Bury says:

      Hello Tariel,

      1. Please check this screenshot.
      https://wpml.org/wp-content/uploads/2017/01/lang-switcher-options.png

      These are the settings where you tell WPML how to handle posts/pages without translation.
      In your case you could choose the first option. If a post/page had a translation both languages will appear in the language switcher so a user can switch to the other language to see the translated post/page. If a page hasn’t been translated, the switcher will include only the primary language

      2. Yes, you can translate widgets with WPML. Please check this page for details.

      3. If you use the option I described in 1, the language switcher will appear on all of your pages but for pages without translation it will show only the primary language. You may customize the language switcher so it appears only for pages with translation. But this would required additional skills.

      • Tariel says:

        Thank you very much …

        1.
        So, if I choose “Skip Language” like in screenshot that means:
        1) If there is an X page/post that is only in Georgian [no English translation there], the language switcher will still be visible, but with only “GE” button in the bar? Or the switcher will not be visible at all [I prefer this option]?
        2) If there is an Y page/post with both Georgian & English versions, the language switcher will be visible with both “GE” and “EN” buttons, right?

        What do you mean when you say “If a page hasn’t been translated, the switcher will include only the primary language”? Do you mean the first option or the second option [upstairs]?

        2.
        So, to achieve that [translate all widget titles and bodies] I need Multilingual CMS module that has string translate feature?
        What about the navigation? How can I translate the navigation bars?
        What about the header? How can I translate the header content?
        Is it possible to create specific sidebar [with specific widgets] for just translated pages?

        3.
        Please give manual for that – “You may customize the language switcher so it appears only for pages with translation. But this would required additional skills”.

        Thank you. Looking forward to your answer

        • Tariel says:

          Waiting for the answer
          I would appreciate if I get it faster

        • Agnes Bury says:

          1. The language switcher will be visible but with one language only (GE)
          2. That’s right. If there is an Y page/post with both Georgian & English versions, the language switcher will be visible with both “GE” and “EN” buttons.
          3. I meant the first option above. But the second one is also true.
          You can translate navigation bars. By default WPML creates a menu in other languages based on the pages that have already been translated and based on the menu in your primary language. You can customize it further if needed.
          Translating the elements of your header depends on your theme and what your header actually includes. Sometimes you will need the WPML String translation plugin to trasnlate some of the elements of your menu. If your theme is compatible with WPML, you should easily translate all elements of your header.
          You can display different widgets for different languages.
          4. Here it is:
          https://wpml.org/documentation/getting-started-guide/language-setup/designing-custom-language-switchers-using-template-files/

          • Tariel says:

            Thank you,
            I think Multilingual CMS subscription is the one I need.

            And the last 2 questions:

            1. Can I hope for technical assistance in case I need it while installing and configuring the plugin?

            2. I have one inactive WPML account “tarielZ” by name. I bought the plugin in 2013. Will that purchase save anything if I buy Multilingual CMS now? Or should I buy completely new subscription?

            • Tariel says:

              To make #1 question more specific:
              When I install WPML I want language switcher [EN/GE] to be seen only on specific pages [catalogue pages] and on no other pages or posts [When I add more catalogue pages, I will need the switcher on them too]. I will need the technical team to teach me how to do that. Is it possible?

              • Agnes Bury says:

                How WPML works, you cannot hide the language switcher for some pages and show only for others. It will display either for all of your pages or won’t display at all. Pages/posts without translations will display the language switcher as well but only with one language. Our supporters can help you with setting up and using WPML options but anything that requires custom coding is beyond the scope of our support help – for this we have WPML consultants.

                https://www.google.com/url?q=https://wpml.org/documentation/support/wpml-contractors/

                If you are not sure what can be handled by our supporters and what cannot – please feel free to raise a ticket anyway. If something would requires custom coding they will tell you.

            • Agnes Bury says:

              Hello,
              1. Yes, you can. Our supporters will help you with everything related to configuring our plugins.
              2. If you use this one you will be able to buy WPML for Lifetime at $116. Otherwise, there is no difference between using this account and creating a new one.

  2. Thomas says:

    I noticed that there are a lot of requests regarding Beaver Builder Plugin and Theme compatibility with WPML. When are you planning to make WPML compatible with Beaver Builder?

    Best regards,
    Thomas

    • Amir says:

      We are working on full Beaver Builder support right now. It’s just a few more days and we’ll have a nice beta version to test. I’ll write about it in our blog, inviting all clients to try. This is part of a big development cycle to support major page builders. We’ve already completed support for Avada, Enfold, Divi, Visual Composer, Xtheme and others. Beaver Builder is getting done too.

  3. Lasse says:

    Hey there,

    wondering this:

    if I purchase the Multilingual Blog Licence, does the Plugin work for “a lifetime”. Or do I have to keep paying 15USD/year in order for the plugin to work?
    I understand that after a year I wouldn’t get updates and support any longer, but would the plugin still work if I didn’t pay the 15USD?

    • Amir says:

      You’re right. The plugin itself will not “expire” and will not even nag you. You need a valid account to get support and updates from us. Please keep in mind that WordPress releases periodic updates. Some of WPML’s updates are needed to keep up with new features and API changes in WordPress. If you use very old versions of WPML with new versions of WordPress, things may not work fully.

  4. Laura says:

    Hello!

    My webmaster purchased this plugin on my behalf about one year ago and I would like to renew it now. The only problem is that we do not co-operate anymore so I don’t know my login details. Is it possible in any way to find out what they are? Or am I forced to pay the whole first year price again?

    Thanks!

    • Agnes Bury says:

      Hello Laura,
      was WPML purchased with your email (or was your/your company name on the invoice)? If so, you will be able to renew it (and you will pay $116 got the Lifetime – this is the discount we have for our “old” customers or you can renew for one more year by $39 paying if your WPML account is still active). You need to log into your WPML account first. If you cannot remember the password, please use this link:
      https://wpml.org/account/lost-my-password/

      If it doesn’t work, you can use this form https://wpml.org/home/contact-us/contact-form/ and send your order number.

      If however, WPML was purchased with your developer data, you need to buy anew, with your data.

  5. Sandra Sanchez says:

    Hi,

    We have purchase the €79,02 product (order number [edited]) at 08:47:12 AM GMT.

    We have not receive any email with the download link. When will we get the email and the product download?

    Cheers,

    Sandra

  6. ritaA says:

    Hi! I´ve bought this pluggin last year and I have it on 7 of mt websites. I think that the license expired in december and I forgot to renew it. I want to renew it now for one year but I can only buy the longtime version or buy one year again…Can you help me please?

    • Agnes Bury says:

      The $39 offer is valid until your existing subscription expires. In your case you need to either upgrade to the Lifetime version for %116 or buy the CMS subscription for one year again without any discount.

  7. JUAN PANESSO says:

    Hello

    We want to buy The WordPress Multilingual Plugin but we want to be sure that is possible to translate the main page (home) that have a flash sliders and the other secondary pages. Please visiti our website (www.inter-rock-ca.com) and let us know if everithing could be translated with this pluging?

    Could you recommend what version will be the best for us?

    Thanks

    Juan Panesso

    • Agnes Bury says:

      Hi Juan, what WordPress theme do you use? Can you share a link to the theme website? I will check if it is WPML compatible. If it is, and your homapge was built using elements of your theme, you will be able to translate your homage.

  8. Tariel says:

    hi, need answers on these follow up questions
    see my previous answer and your feedback on it on this page

    1.
    So, if I choose “Skip Language” like in screenshot that means:
    1) If there is an X page/post that is only in Georgian [no English translation there], the language switcher will still be visible, but with only “GE” button in the bar? Or the switcher will not be visible at all [I prefer this option]?
    2) If there is an Y page/post with both Georgian & English versions, the language switcher will be visible with both “GE” and “EN” buttons, right?

    What do you mean when you say “If a page hasn’t been translated, the switcher will include only the primary language”? Do you mean the first option or the second option [upstairs]?

    2.
    So, to achieve that [translate all widget titles and bodies] I need Multilingual CMS module that has string translate feature?
    What about the navigation? How can I translate the navigation bars?
    What about the header? How can I translate the header content?
    Is it possible to create specific sidebar [with specific widgets] for just translated pages?

    3.
    Please give manual for that – “You may customize the language switcher so it appears only for pages with translation. But this would required additional skills”.

    Thank you. Looking forward to your answer

    • Agnes Bury says:

      Hi Tariel,
      I have just replied. Sorry for the delay.

      Yes, in your case you need the Multilingual CMS subscription.

  9. Bilal KHAN says:

    Hello, We (www.nqicorp.com )are using WPML for a long time now. We noticed that visiters from US or UK land on the french version (the default version). We wanted to redirect the english version according to the browser langage. But in the langages section I cannot fin the ‘Browser Language Redirect” option. It is not visible. May be you have changed it. Can you tell me where exactly to find the “Browser language redirect” option ? I wanted to leave a question on the support but I am unable to create a login account. Is it normal ?

    Agnès, did repond to me with a link to change my password. But we don’t have an account in WPML.org to begin with. I think we downloaded the plugin when it was free. Can you please create a support account for us please ?

    Thank you,

Leave a Reply

Please leave here comments about this page only.
For technical support and feature suggestions, head to our forum. We are waiting there!

You can use these tags:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>