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Pre-sales Questions

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11,886 Responses to “Pre-sales Questions”

  1. Ethan Zhang says:

    Hello, I have purchased your wpml product yesterday. However, I have not received any download package. How can I download your product? In your email, it says “Your account login and download instructions were sent in a separate email.” When can I get that email?

    Thank you.



  2. hi, I have uploaded the wpml plugin on wordpress but the plugin is not activated even though I did activate it. For it to be activated, should I purchase and download the plugin on your website?

    Thanks in advance.


    • Agnes Bury says:

      Hmm, this is weird indeed. How can you recognize that WPML is not active? If the WPML plugin is already installed in your site, you don’t need to buy it or register in order to work. Of course you might have some issues if you are using an old version which is not compatible with your current WordPress version, which is recommended.

      If you have a WPML account, please login there (use this link if you don’t remember your password) and try to register your site. But the bottom line is that you need to register your site only to receive automatic updates.

      Please raise this issue on our support forum and our supporters will investigate that case for you.

    • beatrice says:

      Thank you for responding.

      I am trying to register on wpml but they say my email address is not found. So I tried to subscribe again and µI am notified that my email is already subscribed. Could you help me please?

      Thank you in advance.


      • Agnes Bury says:

        Hi Beatrice,
        if you are getting a message that you are already subscribed, it means you have a WPML account. Did you try this link to reset the password:

        Didn’t it work? Please try and then try to login again. In the meantime I will ask our admins to check your case.

      • Hi Agnes,

        My email address has not been recognized by your system through the link.



        • Agnes Bury says:

          Did you use the same email when buying WPML? If so, please use this contact form and send us your order number (or your full name at least ) so we could find you in our system. We don’t have any records with this email.


        • Hi Agnes,

          I didn’t buy any WPML product. I would like to use the WPML plugin I have uploaded on WordPress. But it is not working.

          I have asked the WPGeodirectory team to help me but they want me to ask you first as it is your plugin.

          Could you please help me with this issue?

          Thank you in advance.


          • Agnes Bury says:

            Hi Beatrice, there might be a number of reasons why an old version of WPML is not working (including WordPress core incompatibility). Our supporters can investigate it further for you but you need to have an active WPML account. Probably the first thing they will ask you is to upgrade WPML to the latest version anyway. So in your case I would recommend you to buy WPML. You will have 30 days to test it and an option to ask for a refund in case there is something wrong and you are not satisfied. https://wpml.org/purchase/refunds-policy/

          • Beatrice says:

            Hi Agnes,

            I purchased the full pack yesterday. However, I don’t have a clue what a po. or mo.file is. I am panicking because there is so much information. I have succeeded in installing all the plugins. But I don’t know how to translate my content.

            My template is wpgeodirectory.

            Could you help me?

            Thank you in advance.


  3. I want to know if WPML plugin the economic solution can translate taxonomy slug from template “real places” of Inspiry themes. Thanks in advance.

    • Agnes Bury says:

      We haven’t tested this specific theme but WPML allows you to translate custom taxonomies and their slugs so it should work.

  4. jordiC-15 says:

    Good night WPML Team. Actually, I have the Multilingual Blog Plugin and I need to upgrade to Multilingual CMS to have access to String Translations. Could you tell me if it possible pays the difference between them (29$ to 79$ = 50$)?

    Thank you very much for your help.

    • Agnes Bury says:

      Hello, yes, providing your Blog subscription is still active and you will use the link from your WPML account (you need to be logged in)

  5. Steven Kurniawan says:


    I need my store (woocommerce) to have 2 currency, IDR (local) and USD (international).

    I don’t need translation, both will be in English, but I need a currency switcher (instead of language switcher).

    And I want it to auto direct to one of 2 payment gateway I’m using:
    1. DOKU (if the IDR version is turned on – local payment)
    2. 2Checkout (if the USD web version is turned on – international payment)

    Is it possible to do that?

    Thank you.

  6. Marianna says:


    Does WPML work with weDocs? Would I be able to make language mutations for all documents created through this plugin?

    Thank you very much in advance.

  7. Julio Monroy says:

    Hello, is this plugin compatible with my website ? I’m using Editor divi frame work

  8. Hi there,

    I bought the Multilingual Blog wpml few minutes ago, but I wrote a wrong email, so now I can’t download the file because it was sent to another email. What can we do to change the email? We have no login access.


  9. Julio Monroy says:

    Hi, I wanna buy the plugin but I don’t know if it will work with my website, I’m using editor divi frame work. Thanks !!

  10. edwin says:

    si compro el Blog multilingüesolo me sirve para blogs y no para website?

    • Agnes Bury says:

      La versión de “blog” será suficiente para los sitios web simples solamente, sino siempre se puede actualizar a “Multilingual CMS”.

  11. Christoph says:


    I want purchase WPML plugin. On my Website i use CLIFDEN – theme.
    Does WPML work with this theme?

    Kind regards,

  12. Hi,

    Are all the additional plugins an additional cost? I want to use WPML with WooCommerce.

    • Agnes Bury says:

      Hi William,
      when you buy the “Multilingual CMS” or “Multilingual CMS (Lifetime)” package you are actually buying a number of plugins, including all the required plugins for multilingual stored based on WooCommerce. So the answer to your question is “no, there aren’t, everything you need is included providing you buy the relevant package, which is “Multilingual CMS” or “Multilingual CMS (Lifetime)” for WooCommerce sites.

  13. Art Golombek says:

    I have a site that needs to be translated, and special, already translated content inserted into specific pages. It is built on Divi, so I know you are compatible. My question is, once the site is translated, can we insert the already translated content into specific pages, without the plugin changing the translation we have? For example, because the school is regulated, the content for the enrollment agreement, the school catalog, etc. is already translated for us to insert after we translate the site itself. The translation has been approved, and cannot be changed.
    We have considered installing a separate Spanish site in a sub folder as an alternative, if we cannot do this on the current site. For Spanish, we would then direct them to http://thelearningsource.net/Spanish/
    Your assistance is appreciated before we make the purchase.
    Thanks for your help.
    Best regards,
    Art Golombek
    Custom Fit Marketing

    • Agnes Bury says:

      no problem at all since WPML doesn’t translate your contents automatically anyway. It allows you to create posts/pages in diffrent languages but you provide the translations.

  14. Vasilis says:

    Hello all,

    i would like to ask you the following.

    If i purchase for one year your MOST POPULAR package i will have all the files and updates for this year, right?

    The next year, if i don’t want to renew, i still got the files but without support and updates?

    Thank you!

    • Agnes Bury says:

      that’s right providing you had installed the WPML on your website(s) or downloaded the WPML plugin and have a copy on your local disk. Renewing isn’t mandatory and after the first year you will have an option to upgrade to the “Lifetime” version by paying the difference (in case you will still want to have access to future releases and not to pay each year).

  15. Alberto says:

    I would like yo buy the Multilingual CMS package because I need WPML just for one project that doesn’t need upgrades. If I change my mind is it possible during the first year upgrading to Multilingual CMS Lifetime paying the difference ($118)? Thank you!

    • Agnes Bury says:

      Hi Alberto,
      yes, it works exactly as you described but you will have the option to upgrade to the Lifetime available in your WPML account 30 days before your current subscription expires.

  16. Mark says:


    Do you have a dowloadable demo version that I can try? I have a Stella language plugin installed in my website but i would like to translate the woocommerce extension too. However, the said extension doesn’t support woocommerce. Also would it be possible to use Stella languages for my non-woocommerce pages and WPML for woocommerce-related pages?


    • Agnes Bury says:

      Hi Mark,
      we don’t have anything like this but our refunds policy allows you to test WPML safely in your environment with the money back guarantee:

      Yes, you can use WPML for your woocommerce-related pages and another plugin for non-woocommerce providing these are two separates sites.

  17. Is your payment processing system working? I have tried 3 times to purchase the $195 Multilingual CMS product with 2 different working credit cards and keep getting an error message

  18. I wish to acquire this plugins but I am embarrassed to say I’m a little confused of how it works. For example, let’s say someone visit my site and wishes to change what they see to spanish, can they do that?

    Also, where would I find the languages this site offer?

    • Agnes Bury says:

      it works as follow:
      1. Once the WPML plugin is activated on your site, it will ask you to select your languages.
      2. The languages you selected will be available in the so called language switcher on every page of your site
      3. You need to translate the posts and pages
      4. When a visitor comes to your site, she will click on the language switcher to see the post/page in the relevant language

      You can add any language to your site but you need to translate the contents yourself (or you can send your posts/pages to professional translation services that are integrated with WPML but paid extra)

  19. eliseM says:

    I tried to renew my membership 5 days ago. Under my order status, it says “wc-pending”. What can I do now to complete my order?

  20. Lucian says:


    I have a presale question:

    With Multilingual Blog package (15 dollars) can i translate the text on the slider (motoPressSlider) and menu?




    • Agnes Bury says:

      This plugin wasn’t tested by our Compatibility team so I cannot anticipate how it will behave. Typically slider in oder to be translated with WPML require an extra file which is called WPML config. The plugins tested by our team have such a file:

      To translate strings on the sliders you should have at lest the “Multilingual CMS” version. It includes the string translation add-on.

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