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13,924 Responses to “Pre-sales Questions”

  1. Cata says:

    What happens if I buy your plugin (blog or cms), install ot, and after 29 days I request my money back? You say you will return my money back in 30 days. So i will have your plugin up and running and my money back.
    Do I miss something?
    You also say that if I buy, I will have support and updates for 1 year. After that year, your plugin will still work but I won’t have access to updates.
    This means that you can always turn my plugin on and off. In the case of requesting money back.
    What is your server have to do with the way that this plugin runs?
    Also, will this plugin duplicate cells in sql? Because if it will do that, I guess my website will be very slow. (People tend to close a website if it dosen’t open in maximum 3 seconds)
    Hope you will reply on my email address.
    Thank you!

    • Agnes Bury says:

      Hello Cata,
      yes, your money will appear back on your account and you will have our plugin but your WPML account won’t be active which means, no access to our support help and future releases. Yes, after the first year you lose access to updates if you don’t renew.
      For requirements, please check this page: https://wpml.org/home/minimum-requirements/
      I don’t know which cells in sql you are referring to but WPML does create some new rows, one for each of your translated post/page and another one to keep the relation (which post is a translation of which one). This is the bare minimum required to store your translations. You will have 30 days to test WPML on your site and in case you are not satisfied, you can ask for a refund.

    • Cata says:

      Ok. I understand that, but you didn’t made yourself very clear. 🙁
      What happens if I buy wpml, star using it, and after 29 days I request my money back?
      Will I have my money back in my paypal or in my bank account and still be able to use wpml??? It dosen’t make sense. This means I will benefit from your plugin free forever. Every time you release an update, I will buy the plugin, install it again so I will benefit from the new features and then, an the 30th day I will request refound (as you say, I don’t have to give any explanation for that). So?
      In case my plugin won’t work if I request refund, this means the plugin is connected to your servers (and that’s not cool for the general perfornace of my website)
      Waiting for a reply. In case my method works, this means others benefit from you plugin for free and that’s not a good way to make business. Contact me on my email address. Or skype: cata.avr. I have a solution for this.

      • Agnes Bury says:

        Yes, you will get your money back. Please note that the refund policy is meant for users who bought WPML but it doesn’t work as they would expect. We would like to have happy customers. I don’t know why an honest person would use the refund policy the way you describe.
        The extra check we do to connect to our server won’t influence your performance in any significant way. I hope it helps.

  2. Hello, I Already have all my site finished, WPML can be installed on a finished site? how it works? it is a plugin? theres is any risk to lose all info? thank you!!!

    • Agnes Bury says:

      yes, WPML can be installed on a finished site, you won’t lose anything. How does it work? I recommend you watching the video we have on our homepage:
      https://wpml.org/ (on the right). I hope it helps.

  3. Tradutor
    Desactivar tradução instantânea
    Good morning, here from Portugal, how are you?

    I am using wpml through ricardob user account, work is for it.

    I would like to ask about a template, which does not make me the translation in the footer in the rights reserved.

    The referred site is http://novo.valedosares.pt

    The copyright code is what I submit on the line below

    “// Copyright area
    $ Copyright_style = themerex_get_custom_option (‘show_copyright_in_footer’);
    If (! Themerex_param_is_off ($ copyright_style)) {
    <Div class = "copyright_wrap copyright_style _ Scheme _ “>


    <? Php if (! Themerex_param_is_off (themerex_get_custom_option ('show_sidebar_outer')))???

    My question is as follows, it does not detect the phrase “© 2017 | All Rights Reserved | MQ Wines.” In string translation, will it be missing the same string in the code above?

  4. Alex says:

    Hi, someone made this site for me. And now he is telling me that I need to pay the licence, since no license was needed in august 2015 when he made the website. Is this true? Or is he just trying to get a few extra $$ out of me?


    • Agnes Bury says:

      Hi Alex, WPML is a paid plugin (and has been for a few years) so looks like your source is right – they needed to pay for WPML.

  5. Christian says:


    My question is if WPML works with widgets? my pages are all made with widgets.

  6. christian says:


    I installed and worked with Polylang free version, however the website was taking 60 seconds or more to load so I had to deactivate the plug in. My question is if having installed Polylang first I’ll be ok to install WPML, or I’ll have conflicts or problems. Thanks for your help.

  7. marcS-31 says:

    Hi there,

    Quick one.

    I’ve purchased WPML Blog a few months ago for one of my client’s website, I would like to use this for my website. Can I use the same files or I need to purchase the plugin again?

    Thank you,

    • Agnes Bury says:

      Hello Noelia,
      yes, you can use the same files. Our licensing system allows you to use one subscription for all of your sites (including sites you build for your customers)

  8. Claude says:


    Why 2Checkout show 79 UsD but 79,55 Euros ?


  9. Claude says:

    Another question :

    Do the latest wpml version supporting MySQL 5.5 support WordPress 4.7.2 ?

  10. Adela says:

    Hi there,

    I want to be able to translate our B2B website into American English from British English. Is this a translation option with WPML?


  11. I use Woo commerce and wondered about the multi currency settings. If I was to enable these is is just for display purposes or does the actual transaction happen in that currency? I ask because I guess if it’s the actual transaction I’d need to have a multi currency Pay pal or other merchant set up?

    Many thanks


  12. Michael says:

    Hey – I’m already using WPML on another – regular site – now want to use it on this ecommerce oriented site. How does your subscription policy work –
    does the license cover all the sites I’m managing or is it per company or domain ?
    e.g. do I need to purchase another license for this site ? or/and how do I re-use the license on other sites ?


    • Agnes Bury says:

      Hi Michael, please feel free to use the same subscription for your other sites (and your customers’ sites), we allows this. Just don’t forget to register them in you WPML account to have direct access to updates.

  13. gloria says:

    Good Morning,
    Im thinking to buy this plugin, only I have 3 questions:
    1-It work good in wordpress multisite?
    2-If we buy multilingüe CMS to test it, can we upgrade to Lifetime multilingüe CMS paying the difference?
    3-May we add automatic translations?
    Thanks in advance


    • Agnes Bury says:

      Hello Gloria,
      1. yes, it works in WordPress Multisite as well
      2. yes, you can. You will find a link to do so in your WPML account. Yes, you will pat the difference.
      3. WPML doesn’t translate automatically. There is no such option in WPML. If you want, to can of course copy/paste automatic translations into your posts/pages but please note that Goole and other search engines don’t like automated translations.

  14. Tom says:

    This is incredibly frustrating.
    I am trying to buy with a National bank card.
    I am asked for verification in French and although there is an English button it will not convert.
    There is no direct contact or support.
    Do you really want to sell this???????

    • Agnes Bury says:

      Hello Tom,
      I’m sorry to hear you are having issues when trying to purchase WPML. What sort of verification do you have in mind? The more details you provide, the better. I can see in our system two uncompleted orders with your email address. I will ask our admins to take closer a look.

      I will keep you posted, if needed we will contact your directly.

    • Agnes Bury says:

      Hi Tom, my colleague Mercedes Barreda contacted you via email with details. Did you get her email? (from hello at wpml.org)

  15. Camilo says:


    Is there a free version of the plugin to download? I was given administration of this site and see that it is using WPML but I’m getting update notices. Can I update the free version of WPML or do we strictly need to buy a license?


    • Agnes Bury says:

      Hi Camilo,
      WPML has been a paid plugin for a few years now. If your sites uses a free copy it means that it is outdated.

      You need to buy a new subscription to get updates. If you already have a WPML account, please log in first and you will find a link to purchase.

      You can reset your password using the following link:

  16. Claude says:

    I won’t use the latest cause I can’t update the MySQL version to 5.6.
    Do I will be able to download an old versions of wpml somewhere to have one working with MySQL 5.5 please ?

    • Agnes Bury says:

      This is not recommended.
      WordPress requires MySQL 5.6 as well:
      please check the above link for an email WordPress folks recommend sending to you host company.

    • Claude says:

      ” This is not recommended. ”

      I know that’s not recommended I just need to know if that possible to download an old version compatible with MySQL 5.5 please ?

      • Agnes Bury says:

        In your WPML account you have access to previous releases and you will find the one which worked with MySQL 5.5 but we never recommend using old WPML plugins for security reasons. In case of any issues our supporters wills ask you to update both your WordPress and WPML plugins to the most recent versions.

  17. Hello. Do you provide translations for China users and/ or for Hong Kong please?

  18. LM says:

    Hi, can you clarify the compatibility with the CPT UI plugin please?

    There are various conflicting official WPML blogs and forum posts, some saying it’s supported and others saying it isn’t.

    Examples saying CPT UI is supported:

    Example saying CPT UI isn’t supported:

    Please could you give a definitive answer?

    Many thanks,

    • Agnes Bury says:

      Hello, I cannot see this plugin on the list of plugins tested by our Compatibility Team so it might not be fully compatible. I will double check with the Compatibility Team.

      The article you are linking is old. Let me check.

    • Agnes Bury says:

      Hello again,
      Our Compatibility Team confirms that this plugin is compatible with the WPML. If you have any issues, feel free to raise them on our support forum and they will be escalated to our Compatibility Team to be fixed.

  19. Johan says:

    I’m very interested in purchasing the Multilingual CMS Lifetime for our currently in development website. We are using WPLMS theme and I know it is compatible with WPML.

    My question is how hard will this be to implement WPML? and how much support will we get at the start to make sure it works? We do have experience using wordpress but have nobody with a coding/programming background.

    Our goal is to have different domains for each language 4 languages to start with. It has to be easy for translators to go in and translate without technical knowledge as well. Thank you.

  20. Hi.
    1. Can WPML handle translations of url’s? i’m currently using WP Globus, but it doesn’t seem to have this feature and i need it for sitemap.xml as it currently only picks up english version (default) of my site.
    2. I have translated all of my content on current site with WP Globus, if i move to WPML can this translation be exported so i don;t have to double my work??


    • Agnes Bury says:

      1. Yes. If you translate a page(post) using WPML, a new page is created and you can edit its slug. By default its slug reflect your page title (the same as WordPress posts/pages work)
      2. We don’t have any converter from WPGlobus. If WPGlobus stores the translations of posts/pages as regular posts/pages, you can use your existing posts/pages but you will need to pair them manually – to point out which post is a translation of which one.

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