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40,781 Responses to “Pre-sales Questions”
Hello,
our site was built by an agency many years ago with WPML, which has now expired. we want to subscribe to WPML now and change the licese, If we register and pay, can we then just link up the new profile to the existing site?
Hi, yes you can register the site inside your new account and change the license key on the site so it matches to the one from your account. You won’t lose any setting/translation.
Your pricing seems to be in euros. Please give a price in Canadian dollars.
We don’t price or invoice in any other currency but Euro now. To pay in another currency, I suppose the exchange rate used by your chosen method of payment will apply.
Please explain the difference between 3 production and 9 development
The difference between “Production” and “Development” environments is a banner that appears on the frontend of development sites that does not appear on the production site pages.
If the website has many DNS does it count only for one?
No. The site key applies to a single WordPress database instance. There is the possibility to have different Canonical Name DNS records for each language of a WordPress instance so that your URL formats change when changing languages, but these different urls are still pointing to the same database.
3. Is manual editing easy to do for non-English speakers (specifically Japanese and Korean speakers)?
Yes, the WordPress environment can be in any supported WordPress language even if the site default language is in yet another language. In other words, the administration language can be set independently and can be tailored even further to user-specific preferences.
However, you should strive to keep all of your translations from a single source language to all other languages so as to not confuse translation updates by different people. The language of the translation/editing environment is separate/different from the translation source:target langauges.
I am planning to purchase a WPML license for our website, but before I do, I would like to confirm a few technical details regarding compatibility, automated translation workflows, and AI translation credits.
We have a large and complex website with multiple location pages, blog posts, and advanced forms, including our Book a Tour, Enrol Now, and Download Parent Handbook modals. Due to the volume of content, manually translating the site is not practical, so we intend to rely heavily on WPML’s automatic AI translation.
Our website includes complex interactive forms with drop-down menus date-of-birth selectors, checkboxes for days of the week, and pop-up modals. Will Translate Everything Automatically detect and translate these form labels, drop-down options, modal content, and other translatable strings seamlessly?
Additionally, do you offer a demo or trial,environment where we can see how the plugin works before purchasing? We’d like to better understand the translation workflow and verify that it meets our requirements.
I would take time to prepare some sample pages with more challenging forms/content so that you can get a more realistic view of translation credit costs before fully committing the entire site. For the most part, Translate Everything Automatically tends to pickup more details than having a user select all the relevant pieces (layouts, strings, templates…etc). You can also use those 30-days to closely examine the translation quality.
I hope this information has helped you decide your next step.
Hi,
I am considering buying WPML, but I have a very specific use case and I want to be sure it will work before I purchase.
1. My website is a directory platform built on a custom theme called Service Finder.
2. The theme does NOT change the URL structure for languages (no /de/ or ?lang=de in user profiles), but it identifies user language preference based on their registered country in the profile meta data.
3. Users will submit their listings on the front-end in their native language (either Polish or German).
4. I need WPML to automatically detect if a listing is written in German and translate it to Polish, and vice-versa (so both versions are saved in the DB and visible simultaneously based on the visiting user’s country).
5. The listings content and unique fields (like prices, addresses) are loaded dynamically on the page via AJAX.
Will WPML be able to handle this dynamic AJAX content from different source languages without breaking the theme’s core routing?
The context you describe certainly doesn’t match our normal WPML CMS client setup. = )
From my limited understanding you are trying to achieve the following:
– determine the active language based on user profile meta-data
– set a language cookie that will retrieve the correct listing form to be filled in this language
– save the submitted listing and immediately translate it to the second language (e.g. or vice versa)
– retrieve listing content using Ajax
Let me answer your questions as best as I can noting that I am not a developer myself.
1.
I need WPML to automatically detect if a listing is written in German and translate it to Polish, and vice-versa (so both versions are saved in the DB and visible simultaneously based on the visiting user’s country)
WPML can create translations on save, but the language detection would be made by the users active language session cookie. And this is something that would need to be triggered/coded by you as a custom development.
The listings content and unique fields (like prices, addresses) are loaded dynamically on the page via AJAX.
Will WPML be able to handle this dynamic AJAX content from different source languages without breaking the theme’s core routing?
The theme does NOT change the URL structure for languages (no /de/ or ?lang=de in user profiles), but it identifies user language preference based on their registered country in the profile meta data.
This is the biggest gap in my opinion. We create virtual language spaces by rewriting the URL when presenting different language posts. Our API can read the user profile for the language preference but we use the URL to create separate langauge experiences for the user. I’m not sure how you would work around this.
I hope I was able to give you a start on understanding the possibility of using the WPML API to achieve our desired solution.
I have purchased the plugin but have not received the confirmation email. I contacted you via purchases@wpml.org yesterday but have not received a reply.
Can you please give me your support email address? Or answer to my email from yesterday. Thank you.
Hi, you didn’t provide your email here so I can’t check if we sent the email nor we can find your email from yesterday. Our main support email is hello@wpml.org
We have an active WPML Advanced license, but we are suddenly no longer able to log in using our usual email address and password.
We are now required to sign in with the Google account linked to the same email address. However, after logging in this way, our account shows no active purchase, license, or connected websites.
Could you please investigate and restore access to our existing WPML account as soon as possible?
This is urgent, as we need to launch a website using WPML tomorrow and currently cannot access or manage our license.
Hello,
our site was built by an agency many years ago with WPML, which has now expired. we want to subscribe to WPML now and change the licese, If we register and pay, can we then just link up the new profile to the existing site?
Hi, yes you can register the site inside your new account and change the license key on the site so it matches to the one from your account. You won’t lose any setting/translation.
Hi,
Your pricing seems to be in euros. Please give a price in Canadian dollars.
Please explain the difference between 3 production and 9 development.
If the website has many DNS does it count only for one?
Thanks,
Alain
Hello
We don’t price or invoice in any other currency but Euro now. To pay in another currency, I suppose the exchange rate used by your chosen method of payment will apply.
The difference between “Production” and “Development” environments is a banner that appears on the frontend of development sites that does not appear on the production site pages.
More here: https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/
No. The site key applies to a single WordPress database instance. There is the possibility to have different Canonical Name DNS records for each language of a WordPress instance so that your URL formats change when changing languages, but these different urls are still pointing to the same database.
More here: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/
I hope this information answers your questions.
Yvette Ramos
Hi, I have a few pre-sales questions about WPML’s automatic translation capabilities:
1. Do the auto translations work well for Japanese and Korean languages? We need reliable quality for both.
2. Do they work well for technical translations in engineering contexts? We have highly specialized technical content.
3. Is manual editing easy to do for non-English speakers (specifically Japanese and Korean speakers)?
Thank you!
Hello
We are confident that translations done with PTC is the best that you can find and will stand behind it.
More here: https://wpml.org/documentation/automatic-translation/quality-guarantee/
Hmmm. As this is a specialised case, I would consider making use of the WPML Glossary to make translations as high-quality as possible. Please read more about that here: https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/how-to-create-and-manage-glossary-entries/
Yes, the WordPress environment can be in any supported WordPress language even if the site default language is in yet another language. In other words, the administration language can be set independently and can be tailored even further to user-specific preferences.
However, you should strive to keep all of your translations from a single source language to all other languages so as to not confuse translation updates by different people. The language of the translation/editing environment is separate/different from the translation source:target langauges.
I hope that this information is helpful for you.
Regards
Hi WPML Support Team,
I am planning to purchase a WPML license for our website, but before I do, I would like to confirm a few technical details regarding compatibility, automated translation workflows, and AI translation credits.
We have a large and complex website with multiple location pages, blog posts, and advanced forms, including our Book a Tour, Enrol Now, and Download Parent Handbook modals. Due to the volume of content, manually translating the site is not practical, so we intend to rely heavily on WPML’s automatic AI translation.
Our website includes complex interactive forms with drop-down menus date-of-birth selectors, checkboxes for days of the week, and pop-up modals. Will Translate Everything Automatically detect and translate these form labels, drop-down options, modal content, and other translatable strings seamlessly?
Additionally, do you offer a demo or trial,environment where we can see how the plugin works before purchasing? We’d like to better understand the translation workflow and verify that it meets our requirements.
Thank you, and I look forward to your response.
Hello
We don’t offer a trial version of the plugin. However, there is a 30-day refund policy that can be used to freely test the plugin capacities.
More detail here: https://wpml.org/faq/do-you-have-a-trial-or-demo-version-of-the-wpml-plugin/
I would take time to prepare some sample pages with more challenging forms/content so that you can get a more realistic view of translation credit costs before fully committing the entire site. For the most part, Translate Everything Automatically tends to pickup more details than having a user select all the relevant pieces (layouts, strings, templates…etc). You can also use those 30-days to closely examine the translation quality.
I hope this information has helped you decide your next step.
Regards
Hi,
I am considering buying WPML, but I have a very specific use case and I want to be sure it will work before I purchase.
1. My website is a directory platform built on a custom theme called Service Finder.
2. The theme does NOT change the URL structure for languages (no /de/ or ?lang=de in user profiles), but it identifies user language preference based on their registered country in the profile meta data.
3. Users will submit their listings on the front-end in their native language (either Polish or German).
4. I need WPML to automatically detect if a listing is written in German and translate it to Polish, and vice-versa (so both versions are saved in the DB and visible simultaneously based on the visiting user’s country).
5. The listings content and unique fields (like prices, addresses) are loaded dynamically on the page via AJAX.
Will WPML be able to handle this dynamic AJAX content from different source languages without breaking the theme’s core routing?
Thank you for your help!
Hello
The context you describe certainly doesn’t match our normal WPML CMS client setup. = )
From my limited understanding you are trying to achieve the following:
– determine the active language based on user profile meta-data
– set a language cookie that will retrieve the correct listing form to be filled in this language
– save the submitted listing and immediately translate it to the second language (e.g. or vice versa)
– retrieve listing content using Ajax
Let me answer your questions as best as I can noting that I am not a developer myself.
1.
WPML can create translations on save, but the language detection would be made by the users active language session cookie. And this is something that would need to be triggered/coded by you as a custom development.
I am including a link to the WPML API for your review here: https://wpml.org/documentation/support/wpml-coding-api/wpml-hooks-reference/
2.
I’m not so sure what you mean about “core routing”. However, we do support Ajax language filtering via a language cookie.
More here: https://wpml.org/documentation/getting-started-guide/language-setup/enabling-language-cookie-to-support-ajax-filtering/
3.
This is the biggest gap in my opinion. We create virtual language spaces by rewriting the URL when presenting different language posts. Our API can read the user profile for the language preference but we use the URL to create separate langauge experiences for the user. I’m not sure how you would work around this.
I hope I was able to give you a start on understanding the possibility of using the WPML API to achieve our desired solution.
Kind regards
Hello,
I have purchased the plugin but have not received the confirmation email. I contacted you via purchases@wpml.org yesterday but have not received a reply.
Can you please give me your support email address? Or answer to my email from yesterday. Thank you.
Hi, you didn’t provide your email here so I can’t check if we sent the email nor we can find your email from yesterday. Our main support email is hello@wpml.org
Hello, we purchased the license on Monday, but we haven’t received anything in our inbox at billing@apertera.com.
Hi, I can see several emails sent to your address on the 13th, please check your spam folder.
Good morning,
We have an active WPML Advanced license, but we are suddenly no longer able to log in using our usual email address and password.
We are now required to sign in with the Google account linked to the same email address. However, after logging in this way, our account shows no active purchase, license, or connected websites.
Could you please investigate and restore access to our existing WPML account as soon as possible?
This is urgent, as we need to launch a website using WPML tomorrow and currently cannot access or manage our license.
Thank you in advance for your prompt assistance.
Best regards,
Kevin
Hi, please write to hello@wpml.org with all the info you have.
I am not able to pay and buy your plugin.
Hi, I see you’re located in India. Due to RBI restriction, we can only offer PayPal payments for Indian users.