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39,135 Responses to “Pre-sales Questions”
To whom it may concerns,
I can’t find the Word count estimation tool any more (I didn’t bookmark the page).
I need to see how many words my website has before I purchase.
I checked it a while ago and need to check it again, because there has been deletions made.
I want to check the new count.
We recommend getting the Multilingual CMS subscription.
It includes all of WPML’s features and add-ons and allows you to use WPML on 3 production and 9 development sites.
For your information, our Multilingual Blog subscription is more affordable, but also has limited features.
It usually fits blog owners who translate their site themselves.
This subscription only includes WPML Multilingual CMS (the core plugin) without any of the add-ons.
So if you need to translate strings in themes and plugins, this subscription is not the right choice for you.
We appreciate your interest in purchasing a WPML subscription!
With our Multilingual CMS subscription, you can either translate your site manually or automatically.
Since I can see you are using Elementor on your site, the Multilingual CMS subscription is a good choice for you.
Please check our purchase page here: https://wpml.org/purchase/.
For your information, our Multilingual Blog subscription is more affordable, but also has limited features.
If you want to use it with Elementor, you need to translate your site in the proceedure we explain here: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/
Please let us know if you have any further questions.
I just ordered the WPML CMS multilingual plugin, but I misspelled our e-mail address. So I cannot login to the new account, and cannot contact you for support regarding changing the wrongly spelled e-mail address to the correct one. Could you please send me an e-mail to the correct address provided, so I can start using your product?
We have a site that was developed using Advanced Custom Fields. We are planning on translating only certain pages, posts and menu items but are wondering if there is a way to create custom URLs for these translations. For example, the domain name for the home page is domain.com, but if we want to do a Chinese translation, would WPML change the URL to domain.com/zh/ for the translated version? The same would go for other pages posts where the URLs would have to change from English to the native translation.
Hi I made my payment 5 days ago and the platform says I still have to pay for the service, meanwhile I was able to download the invoice of the accepted payment from my account but I can’t get in touch with support because it says I need to renew my payment which I did, can someone please help me?
Poštovani, treba mi ponuda na:
CHARMIS FASHION – company CHARMIS FASHION, obrt za marketing i posredovanje u trgovini, vl. Sandi Babić, Zadar, Varaždinska 3
23 000 Zadar, Hrvatska, (OIB): 05833423819.
za kupnju WPML Multilingual CMS da mogu platiti po ponudi. Hvala Vam!
Ako tražite pro-formu za bilo koji od ovih paketa, upotrijebite ovaj obrazac kako biste kontaktirali naš administrativni ured i ured za plaćanja: https://wpml.org/home/contact-us/contact-form/
I bought WPML CMS on 24.04.2025, nr 620186, ref nr 511411620186. I haven’t received any email from WPML yet. I opened ticket, I sent email to purchases@wpml.org, I even opened ticket on onthegosystems. Nobody is taking care about us, no answer, nothing. Please send us account information which we haven’t receive yet and please answer this message. drinancs@gmail.com
I’m currently evaluating translation plugins (TranslatePress ‘Business plan’ and yours) for my WooCommerce-based store and considering your Multilingual Agency plan, but I have a few questions and concerns I’d like to clarify before making a purchase.
1. I’m still confused about the 180,000 translation credits for Automatic Translation. Does this include DeepL automatic translation for free?
2. I want to translate my site into: German (priority), French, and Lithuanian. Possibly Spanish and Italian in the future. Can you confirm you support those languages?
3. Also I run a store that sells unique vintage clothing, so I have many one-of-a-kind products (around 80 words per product). I have around 600 products in stock, adding about 80 new products each month. And I have around 6,000 out-of-stock products that are still indexed on Google and generate traffic. Can I choose to translate only certain products or categories to save on translation costs? And what happens if I exceed the credit limit? How much does it cost to translate additional words?
4. Can you confirm if your plugin is fully compatible with my website:
WooCommerce version: 3.4.8
WordPress version: 4.9.26
PHP version: 7.2.34
Theme: Aurum
3. Translation management and pricing
a) Can I choose to translate only certain products or categories to save on translation costs?
answer: yes. With the Translation Management Dashboard you can send the selected products to translation
b) And what happens if I exceed the credit limit?
You can buy automatic translation credits through pay-as-you-go or prepaid packages. You can also choose to manually translate your content which incurs no credit fees since you do the work youself.
To whom it may concerns,
I can’t find the Word count estimation tool any more (I didn’t bookmark the page).
I need to see how many words my website has before I purchase.
I checked it a while ago and need to check it again, because there has been deletions made.
I want to check the new count.
Kind regards,
Jeff Hamman
Hi, Jeff.
The work cound estimation toll is now in WPML -> Translation Management Dashboard.
When you select content for transaltion you also get the estimated word count.
Please read about in our Translation Management guide here:
https://wpml.org/documentation/translating-your-contents/#see-an-overview-and-volume-estimate
Regards,
Itamar.
Hi there,
I currently have a single-page website in English, and I’d like to make it multilingual by adding Italian and Spanish versions.
I came across your pricing page: https://wpml.org/purchase/ — could you please advise which plan would be the most suitable for my needs?
Looking forward to your response.
Thank you,
Michele
Hi, Michele.
We recommend getting the Multilingual CMS subscription.
It includes all of WPML’s features and add-ons and allows you to use WPML on 3 production and 9 development sites.
For your information, our Multilingual Blog subscription is more affordable, but also has limited features.
It usually fits blog owners who translate their site themselves.
This subscription only includes WPML Multilingual CMS (the core plugin) without any of the add-ons.
So if you need to translate strings in themes and plugins, this subscription is not the right choice for you.
Regards,
Itamar.
i need to translate this website with a manual translation
Hi,
We appreciate your interest in purchasing a WPML subscription!
With our Multilingual CMS subscription, you can either translate your site manually or automatically.
Since I can see you are using Elementor on your site, the Multilingual CMS subscription is a good choice for you.
Please check our purchase page here: https://wpml.org/purchase/.
For your information, our Multilingual Blog subscription is more affordable, but also has limited features.
If you want to use it with Elementor, you need to translate your site in the proceedure we explain here:
https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/
Please let us know if you have any further questions.
Regards,
Itamar.
Hi there
I just ordered the WPML CMS multilingual plugin, but I misspelled our e-mail address. So I cannot login to the new account, and cannot contact you for support regarding changing the wrongly spelled e-mail address to the correct one. Could you please send me an e-mail to the correct address provided, so I can start using your product?
Thanks in advance…
Hello
Please contact our backoffice staff using this form:
https://wpml.org/home/contact-us/contact-form/
They will be able to help you.
Kind regards,
Do you have a lifetime plan?
Hello
No, we no longer offer that plan.
Kind regards.
We have a site that was developed using Advanced Custom Fields. We are planning on translating only certain pages, posts and menu items but are wondering if there is a way to create custom URLs for these translations. For example, the domain name for the home page is domain.com, but if we want to do a Chinese translation, would WPML change the URL to domain.com/zh/ for the translated version? The same would go for other pages posts where the URLs would have to change from English to the native translation.
Thank you.
Hello
You asked:
Short answer: yes, if you use the URL format of “Different languages in directories”.
You can read more about this here:
https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/
The permalinks are done via WordPress rewrite rules so these are not real directories.
I hope this clarifies your options.
Kind regards
Hi I made my payment 5 days ago and the platform says I still have to pay for the service, meanwhile I was able to download the invoice of the accepted payment from my account but I can’t get in touch with support because it says I need to renew my payment which I did, can someone please help me?
Hello
Please use this form to contact our backoffice admin team who will be able to sort you out.
https://wpml.org/home/contact-us/contact-form/
Kind regards
Poštovani, treba mi ponuda na:
CHARMIS FASHION – company CHARMIS FASHION, obrt za marketing i posredovanje u trgovini, vl. Sandi Babić, Zadar, Varaždinska 3
23 000 Zadar, Hrvatska, (OIB): 05833423819.
za kupnju WPML Multilingual CMS da mogu platiti po ponudi. Hvala Vam!
Zdravo
Naše cijene možete provjeriti ovdje:
https://wpml.org/purchase/
Ako tražite pro-formu za bilo koji od ovih paketa, upotrijebite ovaj obrazac kako biste kontaktirali naš administrativni ured i ured za plaćanja:
https://wpml.org/home/contact-us/contact-form/
Hvala.
I bought WPML CMS on 24.04.2025, nr 620186, ref nr 511411620186. I haven’t received any email from WPML yet. I opened ticket, I sent email to purchases@wpml.org, I even opened ticket on onthegosystems. Nobody is taking care about us, no answer, nothing. Please send us account information which we haven’t receive yet and please answer this message. drinancs@gmail.com
Hello
I’ve just spoken to our administrative staff and they have replied to your email. Please check your spam just in case it ends up there.
Kind regards
Hi,
I’m currently evaluating translation plugins (TranslatePress ‘Business plan’ and yours) for my WooCommerce-based store and considering your Multilingual Agency plan, but I have a few questions and concerns I’d like to clarify before making a purchase.
1. I’m still confused about the 180,000 translation credits for Automatic Translation. Does this include DeepL automatic translation for free?
2. I want to translate my site into: German (priority), French, and Lithuanian. Possibly Spanish and Italian in the future. Can you confirm you support those languages?
3. Also I run a store that sells unique vintage clothing, so I have many one-of-a-kind products (around 80 words per product). I have around 600 products in stock, adding about 80 new products each month. And I have around 6,000 out-of-stock products that are still indexed on Google and generate traffic. Can I choose to translate only certain products or categories to save on translation costs? And what happens if I exceed the credit limit? How much does it cost to translate additional words?
4. Can you confirm if your plugin is fully compatible with my website:
WooCommerce version: 3.4.8
WordPress version: 4.9.26
PHP version: 7.2.34
Theme: Aurum
Thank you!
Hello
1. Credits
I think you can get most of your answers in this article:
https://wpml.org/faq/what-are-credits/
You are gifted 180K which can be applied to any of the translation engines that are currently supported including Deepl.
2. Supported language translation pairs
The supported Source:Target languages depends on which translation engine you choose.
Deepl – https://developers.deepl.com/docs/getting-started/supported-languages
Google – https://cloud.google.com/translate/docs/languages#nmt
Azure – https://learn.microsoft.com/en-us/azure/ai-services/translator/language-support
WPML AI – https://wpml.org/announcements/2024/12/wpml-ai-new-language-pairs-and-improvements/
3. Translation management and pricing
a) Can I choose to translate only certain products or categories to save on translation costs?
answer: yes. With the Translation Management Dashboard you can send the selected products to translation
b) And what happens if I exceed the credit limit?
You can buy automatic translation credits through pay-as-you-go or prepaid packages. You can also choose to manually translate your content which incurs no credit fees since you do the work youself.
More info on the plans/packages here: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
c) How much does it cost to translate additional words?
On that same page you can see a cost simulator that takes into account your translation engine and your estimated number of words: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#simulate-your-translation-price
4.Can you confirm if your plugin is fully compatible with my website:
Please see our list of minimum system requiements:
https://wpml.org/home/minimum-requirements/
It looks like your theme “Aurum” is compatilbe:
https://wpml.org/theme/aurum/
Kind regards
Hello, Do you offer a discount for nonprofits?
Hello Lauren,
Yes, please send your non-profit details to hello@wpml.org
Thanks!