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36,719 Responses to “Pre-sales Questions”

  1. 1.I have main site and 2 child site that using remote database connection (same database) how to do about child site?
    2. support same slug in 1 post? ex. /en/abc , /fr/abc

    • 1. This is a custom setup and it might not work with WPML. You would need to consult your case on our technical support after purchasing WPML when you provide more details about your specific case. We have 30-day support refund policy and you can request a refund during that time.
      2. Yes, WPML supports the same slugs. For example, “blog” is the name in many languages.

  2. a,Thank you for the respond Agnes, That was clear just to make sure I got it right if I use my 50000 credits for site A and want to renew my clients site next year I have to use new credits again for him?
    b,If i do not renew will his site still have the translation without upgrade or updates or he will lose access completely?
    c, same scenario if we use the pay as you go from clients card and he doesn’t renew will he lose access as well or only no updates and can maintain the old translation( I am asking this because some of the clients with services websites don’t want any additional service or updating the website they only need it to be translated once do they still have to renew credits to maintain same info)

    • a. If there is nothing new to translate, you don’t need to use/assign new credits. Credits are needed only when you translate new pages or you changed the original content and you would like to retranslate the updated sentences.
      b. They will keep existing translations and can still use WPML on the site. They won’t be able to update WPML plugin to newer version and you won’t be able to ask new questions on our support forum if you don’t renew your WPML license. If they have some credits left (on the site, they can translate automatically new content), otherwise they can translate only manually.
      c. WPML renewals are needed to keep the WPML plugins up to date (or register new site with WPML). If you/your client don’t renew your WPML subscription and have Pay-as-you-go, you/they can still use Pay-as-you-go.

  3. Hello!
    I have an agency WPML account and I want to use it on my client’s website.
    My client wants to have the auto translation, but I want him to pay for the credits himself.
    Is it possible?

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