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40,828 Responses to “Pre-sales Questions”
If we have an older site that currently has content in two languages, but is missing some content in both languages, how would we get them in sync using PTC? Also, is there a way to translate the first language into the second and then compare those results with the currently published text in order to detect any opportunities for improvement?
If we have an older site that currently has content in two languages, but is missing some content in both languages, how would we get them in sync using PTC?
This will be possible once WPML 5.0 is released, which is expected in a few weeks.
The first step is for WPML to determine the current language of your existing pages. Depending on your current setup, you may need to assign the language manually for each page. I would need to know more about your current setup to confirm whether this will be necessary.
Also, is there a way to translate the first language into the second and then compare those results with the currently published text in order to detect any opportunities for improvement?
If you translate or retranslate content automatically with WPML, your existing translations will be overwritten. To avoid losing your current content, you should perform this comparison on a separate site using a few sample pages.
Assistance pour identifier ou régulariser la licence WPML associée à orinox.com
Hello WPML Support,
ORINOX is taking over the technical administration of its WordPress website:
Production website: https://www.orinox.com
New private staging website: https://webstg.orinox.com
During our technical handover, we found evidence that a WPML registration key was provided to ORINOX by a former web agency in January 2023. However, we cannot identify a WPML account, subscription, invoice, or renewal directly owned by ORINOX.
We do not want to share any registration key by email.
Could you please advise us on the appropriate process to:
determine whether a WPML account or subscription is associated with orinox.com;
confirm which account is the current owner of the licence, if this information can be disclosed to the verified domain owner;
transfer the licence to an ORINOX-owned WPML account, if permitted;
alternatively, purchase and register a new ORINOX-owned licence while preserving the existing multilingual configuration.
We can provide proof that ORINOX controls the domain and the WordPress administration, through a secure channel if required.
Our immediate objective is to repair a staging environment and keep production stable. We need to understand the correct, supported path before registering a new staging domain or updating WPML components.
Thank you for your guidance.
Kind regards,
Hello I wonder if you can assist. We currently have a client that uses Weglot and we’re having a lot of issues. We’d like to move them to WPML but have a few requirements.
Specifically, we’d need to know:
Whether it’s possible to have standalone pages in French, German or Polish without also needing the English version.
Whether we can add different URLs for different translations?
What would happen to the code we currently have in place for translations if we switched over. For example we’ve added a shortcode [weglotSingle=”fr”] and we’ve added code to create the buttons in the sustainability page accordion.
Is count is affected, with pricing ?
Is it possible to have standalone pages in French, German or Polish without also needing the English version.
Short answer: Yes. Pages can stand alone and do not require to be translated. If no translation exists, then there will be no language switcher flag shown.
Whether we can add different URLs for different translations?
Short answer: yes.
Permalinks are translatable. When you translate the permalink, it can be translated to the text you prefer.
What would happen to the code we currently have in place for translations if we switched over. For example we’ve added a shortcode [weglotSingle=”fr”] and we’ve added code to create the buttons in the sustainability page accordion.
Shortcodes would still be “active” and would be treated like any other kind of shortcodes (e.g. pagebuilder shortcodes, woocommerce shortcodes). The Advanced Translation Editor extracts text for translation. If you want to translate shortcodes so that [weglotSingle = “fr”] is [weglotSingle=”de”] in German, for example, then you would register the shortcode as translatable in the wpml-config.xml file.
Our company is incorporated in Hong Kong. The Hong Kong authorities do not issue tax residence certificates for this purpose and we therefore cannot provide you with this document unfortunately
In our company we have three units: Can I use the license for three units?
So, when I buy it you will send me a license that we can install it for each unit.
May website creator will install it or do you install it?
If by “unit” you mean website, then each site will be linked to your WPML account via a site key. For CMS subscription plans, you can have up to 3 production site keys and 9 development site keys. A development site key will display a frontend banner on the site that says it is under development.
When you purchase a WPML subscription, you are sent an account login and password to your WPML.org account page. From here you can download the plugin and install it onto your sites. When you set up the plugin, it will ask for you to enter a site key which then links your website with your WPML account.
Normally you install the plugin yourself or you can have your site developer do it for you. We do not get involved with your site unless you open a Support Ticket on the technical support forum which is open for all active subscription holders.
I would like to know whether your plugin can automatically create an article translated into English on a subdomain. Let me clarify what I mean.
Main Root WordPress Site
EN Subdomain WordPress Site
If I publish an article in the original language on the WordPress site hosted on the main root domain, can your plugin automatically create the same article on the WordPress site hosted on the subdomain, translating it into English and using the same featured image?
Note: this does NOT mean that we support distributed WordPress databases. The main original language and its translation must all be using the same database tables and instance.
If we have an older site that currently has content in two languages, but is missing some content in both languages, how would we get them in sync using PTC? Also, is there a way to translate the first language into the second and then compare those results with the currently published text in order to detect any opportunities for improvement?
This will be possible once WPML 5.0 is released, which is expected in a few weeks.
The first step is for WPML to determine the current language of your existing pages. Depending on your current setup, you may need to assign the language manually for each page. I would need to know more about your current setup to confirm whether this will be necessary.
If you translate or retranslate content automatically with WPML, your existing translations will be overwritten. To avoid losing your current content, you should perform this comparison on a separate site using a few sample pages.
Thank you, very helpful!
Assistance pour identifier ou régulariser la licence WPML associée à orinox.com
Hello WPML Support,
ORINOX is taking over the technical administration of its WordPress website:
Production website: https://www.orinox.com
New private staging website: https://webstg.orinox.com
During our technical handover, we found evidence that a WPML registration key was provided to ORINOX by a former web agency in January 2023. However, we cannot identify a WPML account, subscription, invoice, or renewal directly owned by ORINOX.
We do not want to share any registration key by email.
Could you please advise us on the appropriate process to:
determine whether a WPML account or subscription is associated with orinox.com;
confirm which account is the current owner of the licence, if this information can be disclosed to the verified domain owner;
transfer the licence to an ORINOX-owned WPML account, if permitted;
alternatively, purchase and register a new ORINOX-owned licence while preserving the existing multilingual configuration.
We can provide proof that ORINOX controls the domain and the WordPress administration, through a secure channel if required.
Our immediate objective is to repair a staging environment and keep production stable. We need to understand the correct, supported path before registering a new staging domain or updating WPML components.
Thank you for your guidance.
Kind regards,
Hello
Please cut and paste your questions into an email and send it to hello@wpml.org.
Our accounts team will be able to assist you there.
Kind regards
Hello I wonder if you can assist. We currently have a client that uses Weglot and we’re having a lot of issues. We’d like to move them to WPML but have a few requirements.
Specifically, we’d need to know:
Whether it’s possible to have standalone pages in French, German or Polish without also needing the English version.
Whether we can add different URLs for different translations?
What would happen to the code we currently have in place for translations if we switched over. For example we’ve added a shortcode [weglotSingle=”fr”] and we’ve added code to create the buttons in the sustainability page accordion.
Is count is affected, with pricing ?
Hello
Short answer: Yes. Pages can stand alone and do not require to be translated. If no translation exists, then there will be no language switcher flag shown.
Short answer: yes.
Permalinks are translatable. When you translate the permalink, it can be translated to the text you prefer.
Shortcodes would still be “active” and would be treated like any other kind of shortcodes (e.g. pagebuilder shortcodes, woocommerce shortcodes). The Advanced Translation Editor extracts text for translation. If you want to translate shortcodes so that [weglotSingle = “fr”] is [weglotSingle=”de”] in German, for example, then you would register the shortcode as translatable in the wpml-config.xml file.
Read more about this here: https://wpml.org/documentation/support/language-configuration-files/translate-custom-shortcodes-with-wpml/
I’m sorry but I don’t understand this question. Perhaps some words got omitted?
Kind regards
Do you provide an invoice and certificate of Tax Residency?
Regards,
Radek
Hello there,
Our company is incorporated in Hong Kong. The Hong Kong authorities do not issue tax residence certificates for this purpose and we therefore cannot provide you with this document unfortunately
Kind regards
In our company we have three units: Can I use the license for three units?
So, when I buy it you will send me a license that we can install it for each unit.
May website creator will install it or do you install it?
Please tell me how can do it.
Thanks a lot.
Jürgen
Hello
If by “unit” you mean website, then each site will be linked to your WPML account via a site key. For CMS subscription plans, you can have up to 3 production site keys and 9 development site keys. A development site key will display a frontend banner on the site that says it is under development.
When you purchase a WPML subscription, you are sent an account login and password to your WPML.org account page. From here you can download the plugin and install it onto your sites. When you set up the plugin, it will ask for you to enter a site key which then links your website with your WPML account.
Normally you install the plugin yourself or you can have your site developer do it for you. We do not get involved with your site unless you open a Support Ticket on the technical support forum which is open for all active subscription holders.
I hope this answers your questions.
Hello,
I would like to know whether your plugin can automatically create an article translated into English on a subdomain. Let me clarify what I mean.
Main Root WordPress Site
EN Subdomain WordPress Site
If I publish an article in the original language on the WordPress site hosted on the main root domain, can your plugin automatically create the same article on the WordPress site hosted on the subdomain, translating it into English and using the same featured image?
Thanks
Hello
If the subdomain shares the same WordPress database instance, then the answer would be yes.
Please read this article for more information: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/
Note: this does NOT mean that we support distributed WordPress databases. The main original language and its translation must all be using the same database tables and instance.
I hope this answers your question.
I try to buy your product.
With 99euro
You don’t Visa WWF EUROBANK?
you don’t accept WISE??
Hello
You can pay for WPML using a credit card, PayPal, debit cards, or wire transfers (via PayPal e-checks).
More information here: https://wpml.org/purchase/purchase-process/
Kind regards
Kind regards
Yvette