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34,889 Responses to “Pre-sales Questions”

  1. Hi,

    We are planning to purchase the plugin from India for trial. The only option we are getting is a PayPal account. We are not getting any alternate payment processor. We want to pay using a credit card. Do we mandatorily need to create a PayPal account for that? Is there any alternate way to make the payment?

    Also, we wanted to check how will the refund work. Will we still be eligible for 100% refund within 30-days if WPML is not suitable for us?


    • Hello Kush,

      In the checkout page, you should see the option to select payment methods and a pop-up will follow that can allow you to change from Paypal to a card. I include a link to an image that illustrates this for you:

      If you apply within the 30-day limit, your purchase will be eligible for a 100% refund.

      I hope this answers your questions!

    • Hello again Kush,

      Indeed it seems that clients wishing to purchase from India market currently only have the option to use a Paypal account. Stripe option (ie. credit cards) was temporarily suspended due to a non-compliance issue with the RBI (Royal Bank of India). Since then, Stripe has come into compliance and we are now working to consider reactivating the payment method for our clients. But, for the moment, you will have to use a Paypal Account.

      Once you link a Paypal Account, I have been informed that you should be able to use a credit card linked to that account.

      I’m sorry it took a while to understand what was happening and I hope this now clarifies what options are available to you and why.

  2. Hello,

    Looking into translating my blog to begin with in Spanish. I’m new to multilingual websites and wondered what would be best for me on a tight budget to work towards accurate and affordable content. I have over 800,000 words which I’m thinking of starting on Spanish and doing my content in batches. Do you have any advise and does the tool allow for some pages to be multilingual while others just in English as I slowly go through?


  3. Good Morning,
    Do you have any Sales locations or office locations in the USA? I would like to use WPML for a couple of Government Websites and I need to get more specific billing information for our purchasing process.


    • Hello Ken,

      We do not have any physical sales offices/locations in the USA. Our invoices will have the following address:
      22/F 3 Lockhart Road, Wanchai, Hong Kong

      I hope this answers your question.

    • Hello Ken,
      I don’t understand your question. Could you please provide me with more context and explain how your question relates to WPML and building multilingual sites? Thank you.

  4. Good morning,

    on April 18th I’ve purchased the plugin via credit card but unfortunately I’ve made a mistake in my E-Mail address (ending .con in the domain instead of correct .com) and I haven’t received the password so I can’t log-in and use the plugin nor open a support ticket. If you like I can provide the number of invoice as it was shown on the confirmation page when purchasing the plugin. Can you please provide me a way of contacting your teams to correct the e-Mail address linked to the account and gain access to the plugin?


  5. we are planning to get WPML for 3 sites, However, we would like to get free Trail for testing environment. we would be grateful if can have that for a localhost at least

    • Hello, thank you for your interest in WPML. We don’t offer free trials but you can buy WPML and request a refund within 30 days.

  6. Good morning,
    I would like to know what is meant by 90,000 translation credits.
    If I have a theme that creates recipes, does the plugin also translate the units inside even if I insert a shortcode on the page?
    Thank you

  7. Hi, we are a non-profit community service organisation dedicated to responsibly improving the economic, social, cultural and environmental outcomes for Business and Tourism in Inverloch and its surrounds, whilst sustainably providing advocacy, communication, collaboration, information and services for our members.

    We are very interested in incorporating the wonderfully robust and powerful WPML to ensure we are meeting the needs of a culturally diverse community. Do you offer nonprofit pricing?

    We look forward to hearing from you.

    Kind regards,

    Mike Rennie
    Inverloch Tourism Association.

    • Hello Mike,
      Yes, we have a special discount for non-profits. Thanks for sending the details here.
      Let me contact you directly via email about this.

      Kind regards

  8. Hello, I am thinking of buying. Am I paying annually? Or do I have the right to use the package I bought for life? It says (Support and updates= One Year).
    (3 production-9 development) What does this mean?

    • Hello,
      yearly renewals are optional and your WPML plugin with work even if you don’t renew. Of course, we cannot anticipate what will happen if you update your WordPress in the future but don’t update WPML and that’s why we recommend keeping WPML updated.
      If you buy WPML with the CMS package you can use it on 3 production websites and in addition, on 9 testing/staging/development websites. When you register your site and generate your registration key WPML will ask you to choose if it’s production or development site. Development sites will have a small banner added to the footer saying it’s a development site.

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