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38,248 Responses to “Pre-sales Questions”
Hello, I started the purchase process and inserted company details and VAT ID. At the checkout the system asked payment of the amount + VAT, which is not correct because reverse charge shall be applied. How shall I proceed?
Hello Bernhard,
if the VAT is not applied correctly, please contact us using this form and send us your VAT number and the country. We will check what happens and help you out to purchase WPML without VAT. Thank you.
If I purchase WPML today(November 3th), is it available until november 3th 2025, or I should pay again in January, even if I have used it just 2 months?
Hello,
if you purchase WPML today (November 4th, 2024) you won’t be charged until the next November, which is November 4th, 2025. Of course, you can cancel your WPML subscription at any time and still use the WPML plugins. If you cancel, you won’t have access to updates and our support assistance after November 4th, 2025.
Good morning,
We are already clients. I tried to buy on 31th october one pakage of credits (180 €). In that moment I didn´t have the company´s credit card. Now I am relized that there are two orders placed with invoice number pending payment. Kindly check:
16352662 October 31, 2024 200K Credits €180.00 Pending payment
16352659 October 31, 2024 200K Credits €180.00 Pending payment
The thing is that I want only one package (is duplicaded). And evermore, if I tried to eliminate one of them, or make directly the payment, in the order pending is not possible to introduce any credit card information.
Please, it woudl be possible if you can delete this two order so that I can make a new order and pay. Because although these order have invoice numbers are real invoices? In that case I need to know how to pay and eliminate the state pending.
I’ve done a WPML trial around 3 or 4 years ago. We decided to use Polylang and we got the 30 days refund from WPML.
However, now we want to add more languages to our website and we have stronger requirements, so I would like to try WPML again. Is it possible to try WPML again for a 30 days time with the money back guarantuee?
Les contacto porque estamos en la fase final de la construcción de nuestra nueva página web, que estará disponible en cuatro idiomas, incluyendo el español. A medida que avancemos, es muy probable que modifiquemos o completemos algunos contenidos una vez la web esté en funcionamiento.
Nos gustaría obtener más información sobre sus servicios de traducción para cubrir las futuras actualizaciones y cambios de textos que se llevarán a cabo. Hemos estimado un total de 3000 palabras que necesitarán traducción en tres idiomas adicionales (aproximadamente 1000 palabras por idioma) para los cambios de contenido en la web principal.
Además, estamos planificando una actualización regular del blog, también en tres idiomas, con una estimación de aproximadamente 36,000 palabras al año. Dada esta cantidad de contenido y frecuencia, nos interesa saber si ofreces algún plan anual o un sistema de créditos para adquirir los servicios de traducción de manera flexible.
Agradeceríamos mucho su recomendación sobre la oferta o servicio que mejor se ajuste a nuestras necesidades.
Gracias de antemano por su ayuda. Quedamos a la espera de tu respuesta.
I hope you can help! Just a few questions before we purchase the plugin.
The developers of our currency switching app recommended WPML for WordPress.
Does WPML’s language switcher widget automatically switch based on the user’s location or device language?
If we buy WPML but don’t get AI translation, how does it translate pages and posts? Do we need to create content in multiple languages ourselves? Does WPML support this?
Is AI translation always necessary, or is there a semi-automated option?
Hello,
No, it doesn’t switch automatically. But we have e redirection based on the browser feature.
WPML supports manual translations too – it creates empty posts/pages in relevant languages and cross-connects them but you need to paste translations ourself.
Is AI translation always necessary, or is there a semi-automated option?
It’s not necessary. You can disable it and you can also edit automatic translation if needed. So, yes, it’s a semi-automated option in a way.
All translated pages have their own URLs. Please check our showcase with websites from our clients to see how URLs work: https://wpml.org/showcase/
How does this work with things like system error messages?
These needs to be handled through the String Translation screen (WPML > String Translation) and you will need the WPML String Translation plugin for this. It’s included in the WPML package.
One more thing:
– if i buy Multilingual CMS for 99 euro i will get all options including very important for me: currency and automatic translation ?
– i have a licence on my admin but i want to buy on my own: how can i change a licence key without loosing all my current translations ?
– now i have an e-commerce store in two languages: PL and ENG. I have to add a product twice for every language. If i will buy a licence with automatic translation i will just add in my language (PL) and all languages will be translated without adding new product or how does it look ?
1. To use WPML with the WooCommerce products and currencies you need the WooCommerce Multilingual plugin, which is included in the Multilingual CMS (99 euro) package. To translate automatically you need translation credits. You will get 90 000 credits when buying WPML which allows you to translate 45 000 words. If you need more credits, here are your options: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
2. Yes, you can change the license key without losing your current translation. Please do this from your WP site by going to Plugins > Add new > Commercial tab and then click Unregister the site link and then click the link to get a new site key from the same screen.
3. To translate a product from Polish to English you need to click something. The only option where you don’t have to click anything is Translate Everything Automatically (please check my previous reply)
Hi, we are looking to use WPML to translate our site into 5 languages. We want to go for the multilingual CMS option. Our site has of 28,674 words. So this will cost me 99 euros? Is this a one off or yearly charge? Are there any other charges? I saw something about google translate credit charges? I don’t understand this, and will this be in addition to the 99 euros?
Hello,
thank you for your interest in WPML.
99 euros is what you pay for the WPML plugins and technical support. To translate automatically you need to use translation credits. You will get 90 000 credits in the package that will allow you to translate 45 000 words. You say, your site has about 29 000 words and you want to translate it to 5 languages. In that case, the free credits you will get will not suffice and you will need to pay for extra credits. To buy the extra credits you have two options and both are explained here.
If you put 29 000 into the calculator and set it to 5 languages it will say that you need to pay €138.00 EUR. If you want to pay less, you can change the default translation engine to Miscrosoft/Azure and in this case, the calculator will show €79.50 EUR
I hope this helps.
I’d like to purchase the plugin. First, I’ll develop the website on a test domain, and once it’s complete, I’ll move it to the live site. Before buying, I want to confirm: do we need to provide the domain name where the plugin will be used?
Is there a license key we use, can we use it on the test site and then live site? Please treat this as urgent.
Hello,
When you register the site, yes, the site key (license key) is connected to a specific domain. But this is not a problem because you can first register your site with a test domain and then generate a separate key for your production domain. No problem at all. WPML allows you to maintain both sites (production and development) or you can remove the development site after migrating it to production. If you buy the Multilingual CMS package you will be able to register 3 production sites and 9 development/testing sites.
Ok thank you, so is the 138 euros a one off fee, or annually? And are there any other charges to be aware of? Are there google credits we need to purchase on top of this?
138 euros – it’s a one time fee. You might need to buy extra credits only if you add new content to translation or you change something in your existing content. Either case, you pay only for the credits used. Say you have 5 paragraphs that you translated. If you change only one of them in the future, you will need new credits only for that one paragraph that you changed. No, you don’t need to purchase any google credits.
I intend to purchase WPML specifically for the use of WooCommerce Multilingual, Multicurrency. I also intend to use WPML multi-domain. My question is: does WooCommerce multilingual and multicurrency work perfectly together with WPML Multidomain? If not, please list all limitation and known issues.
Hello,
when you say “WPML Multidomain” do you mean using different domains for languages? Please check the documentation I linked to see how to set it up. The only limitation I’m aware of is that you cannot mix domains and subfolders.
For example, the following setup will not work:
mysite.com (English)
mysite.com/es (Spanish)
mysite.com/de (German)
mysite.fr (French)
because you use both folders for languages (Spanish and German) and domains (French).
So if i click here: https://we.tl/t-87th885f4E (that is a screenshot of my WP panel) i will not loose my translations, oly licence ? And then in the same place i should enter a new licence ? Is there a 30 day trial to test it ?
The link doesn’t seem to work as expected – I couldn’t see any WP panel when I click on it. I can reassure you that changing the WPML licence key (site key) won’t affect your translation. The licence key and the translations are two separate things. I checked your site (the one you provided when posting your comment) and it’s registered in our system by a user who purchased the Agency subscription. If you purchase the Multilingual CMS subscription or the Agency subscription – both will work for your site even if you generate a new licence key. We call license key “site keys”.
Our website is using WP-Woocommerce (Woo Express), currently only in Turkish. We would like to add “English” language option and multi-currency but we also like to hide/unhide items according to their market/language (Turkish/global) Here is the scenario:
Site Interface:
Turkish/English
Current products:
60.000 items
Turkish descriptions
Can only be viewed in TR interface
Can only be purchased in Turkey
Currency: Turkish Lira
Newly added global items:
10.000 items
English descriptions
Can only be viewed in EN interface
Can be purchased globally (except Turkey)
Currency: US $
Hello,
Thank you for your interest in WPML.
There is no option to disable product purchase from a specific country but here’s what you could consider: don’t translate a group of products to a specific languages. WPML allows you to add products in language X without translating them to other languages. Moreover, you can add products to your non-primary language and leave without translation. So you could do the following:
Provided the following setup:
Turkish – your site’s primary language)
English – secondary language
You can add (or use your existing products) 60 000 products in Turkish and you don’t translate them into English at all.
Yes, you can set Turkish Lira currency for these items.
Now, you switch your language on your WordPress admin (using the language switcher WPML will add to your admin bar) to English and you add 10 000 products in English (with the US currency). You don’t translate these products into Turkish.
When setting up WPML, please don’t use “Translate Everything Automatically” mode. Use “Let me choose what to translate”.
I hope this helps.
Hello, I started the purchase process and inserted company details and VAT ID. At the checkout the system asked payment of the amount + VAT, which is not correct because reverse charge shall be applied. How shall I proceed?
Hello Bernhard,
if the VAT is not applied correctly, please contact us using this form and send us your VAT number and the country. We will check what happens and help you out to purchase WPML without VAT. Thank you.
If I purchase WPML today(November 3th), is it available until november 3th 2025, or I should pay again in January, even if I have used it just 2 months?
Thanks
Elena
Hello,
if you purchase WPML today (November 4th, 2024) you won’t be charged until the next November, which is November 4th, 2025. Of course, you can cancel your WPML subscription at any time and still use the WPML plugins. If you cancel, you won’t have access to updates and our support assistance after November 4th, 2025.
Good morning,
We are already clients. I tried to buy on 31th october one pakage of credits (180 €). In that moment I didn´t have the company´s credit card. Now I am relized that there are two orders placed with invoice number pending payment. Kindly check:
16352662 October 31, 2024 200K Credits €180.00 Pending payment
16352659 October 31, 2024 200K Credits €180.00 Pending payment
The thing is that I want only one package (is duplicaded). And evermore, if I tried to eliminate one of them, or make directly the payment, in the order pending is not possible to introduce any credit card information.
Please, it woudl be possible if you can delete this two order so that I can make a new order and pay. Because although these order have invoice numbers are real invoices? In that case I need to know how to pay and eliminate the state pending.
Thank you,
Sandra
Hello Sandra,
I have deleted the pending invoices from your account. You are welcome to start the purchase process again.
Please let me know if you have any other questions.
Kind regards,
Hi!
I’ve done a WPML trial around 3 or 4 years ago. We decided to use Polylang and we got the 30 days refund from WPML.
However, now we want to add more languages to our website and we have stronger requirements, so I would like to try WPML again. Is it possible to try WPML again for a 30 days time with the money back guarantuee?
Hello,
yes, of course.
Estimados señores,
Les contacto porque estamos en la fase final de la construcción de nuestra nueva página web, que estará disponible en cuatro idiomas, incluyendo el español. A medida que avancemos, es muy probable que modifiquemos o completemos algunos contenidos una vez la web esté en funcionamiento.
Nos gustaría obtener más información sobre sus servicios de traducción para cubrir las futuras actualizaciones y cambios de textos que se llevarán a cabo. Hemos estimado un total de 3000 palabras que necesitarán traducción en tres idiomas adicionales (aproximadamente 1000 palabras por idioma) para los cambios de contenido en la web principal.
Además, estamos planificando una actualización regular del blog, también en tres idiomas, con una estimación de aproximadamente 36,000 palabras al año. Dada esta cantidad de contenido y frecuencia, nos interesa saber si ofreces algún plan anual o un sistema de créditos para adquirir los servicios de traducción de manera flexible.
Agradeceríamos mucho su recomendación sobre la oferta o servicio que mejor se ajuste a nuestras necesidades.
Gracias de antemano por su ayuda. Quedamos a la espera de tu respuesta.
Hola Juan:
Aquí puedes calcular el costo de la traducción para los 3 idiomas.
https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#calculate-your-cost-lnk
Ten en cuenta que la calculadora es para traducir la web de forma automática.
¿Es este el método de traducción que van a usar?
Saludos
Good day, will there be any promotion or coupon for black friday?
Hello Marek, we don’t plan anything for Black Friday but that’s for asking.
Hi All,
I hope you can help! Just a few questions before we purchase the plugin.
The developers of our currency switching app recommended WPML for WordPress.
Does WPML’s language switcher widget automatically switch based on the user’s location or device language?
If we buy WPML but don’t get AI translation, how does it translate pages and posts? Do we need to create content in multiple languages ourselves? Does WPML support this?
Is AI translation always necessary, or is there a semi-automated option?
Hello,
No, it doesn’t switch automatically. But we have e redirection based on the browser feature.
WPML supports manual translations too – it creates empty posts/pages in relevant languages and cross-connects them but you need to paste translations ourself.
It’s not necessary. You can disable it and you can also edit automatic translation if needed. So, yes, it’s a semi-automated option in a way.
Understood about the manual translates of posts and pages – do translated pages have their own URLs or do they have the same URL?
How does this work with things like system error messages? Where do we add manual connections and translations for those?
All translated pages have their own URLs. Please check our showcase with websites from our clients to see how URLs work: https://wpml.org/showcase/
These needs to be handled through the String Translation screen (WPML > String Translation) and you will need the WPML String Translation plugin for this. It’s included in the WPML package.
One more thing:
– if i buy Multilingual CMS for 99 euro i will get all options including very important for me: currency and automatic translation ?
– i have a licence on my admin but i want to buy on my own: how can i change a licence key without loosing all my current translations ?
– now i have an e-commerce store in two languages: PL and ENG. I have to add a product twice for every language. If i will buy a licence with automatic translation i will just add in my language (PL) and all languages will be translated without adding new product or how does it look ?
1. To use WPML with the WooCommerce products and currencies you need the WooCommerce Multilingual plugin, which is included in the Multilingual CMS (99 euro) package. To translate automatically you need translation credits. You will get 90 000 credits when buying WPML which allows you to translate 45 000 words. If you need more credits, here are your options: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
2. Yes, you can change the license key without losing your current translation. Please do this from your WP site by going to Plugins > Add new > Commercial tab and then click Unregister the site link and then click the link to get a new site key from the same screen.
3. To translate a product from Polish to English you need to click something. The only option where you don’t have to click anything is Translate Everything Automatically (please check my previous reply)
Hi, we are looking to use WPML to translate our site into 5 languages. We want to go for the multilingual CMS option. Our site has of 28,674 words. So this will cost me 99 euros? Is this a one off or yearly charge? Are there any other charges? I saw something about google translate credit charges? I don’t understand this, and will this be in addition to the 99 euros?
Hello,
thank you for your interest in WPML.
99 euros is what you pay for the WPML plugins and technical support. To translate automatically you need to use translation credits. You will get 90 000 credits in the package that will allow you to translate 45 000 words. You say, your site has about 29 000 words and you want to translate it to 5 languages. In that case, the free credits you will get will not suffice and you will need to pay for extra credits. To buy the extra credits you have two options and both are explained here.
If you put 29 000 into the calculator and set it to 5 languages it will say that you need to pay €138.00 EUR. If you want to pay less, you can change the default translation engine to Miscrosoft/Azure and in this case, the calculator will show €79.50 EUR
I hope this helps.
Hi,
I’d like to purchase the plugin. First, I’ll develop the website on a test domain, and once it’s complete, I’ll move it to the live site. Before buying, I want to confirm: do we need to provide the domain name where the plugin will be used?
Is there a license key we use, can we use it on the test site and then live site? Please treat this as urgent.
Thank you
Hello,
When you register the site, yes, the site key (license key) is connected to a specific domain. But this is not a problem because you can first register your site with a test domain and then generate a separate key for your production domain. No problem at all. WPML allows you to maintain both sites (production and development) or you can remove the development site after migrating it to production. If you buy the Multilingual CMS package you will be able to register 3 production sites and 9 development/testing sites.
Ok thank you, so is the 138 euros a one off fee, or annually? And are there any other charges to be aware of? Are there google credits we need to purchase on top of this?
138 euros – it’s a one time fee. You might need to buy extra credits only if you add new content to translation or you change something in your existing content. Either case, you pay only for the credits used. Say you have 5 paragraphs that you translated. If you change only one of them in the future, you will need new credits only for that one paragraph that you changed. No, you don’t need to purchase any google credits.
Hi,
I intend to purchase WPML specifically for the use of WooCommerce Multilingual, Multicurrency. I also intend to use WPML multi-domain. My question is: does WooCommerce multilingual and multicurrency work perfectly together with WPML Multidomain? If not, please list all limitation and known issues.
Thanks
Hello,
when you say “WPML Multidomain” do you mean using different domains for languages? Please check the documentation I linked to see how to set it up. The only limitation I’m aware of is that you cannot mix domains and subfolders.
For example, the following setup will not work:
mysite.com (English)
mysite.com/es (Spanish)
mysite.com/de (German)
mysite.fr (French)
because you use both folders for languages (Spanish and German) and domains (French).
So if i click here: https://we.tl/t-87th885f4E (that is a screenshot of my WP panel) i will not loose my translations, oly licence ? And then in the same place i should enter a new licence ? Is there a 30 day trial to test it ?
The link doesn’t seem to work as expected – I couldn’t see any WP panel when I click on it. I can reassure you that changing the WPML licence key (site key) won’t affect your translation. The licence key and the translations are two separate things. I checked your site (the one you provided when posting your comment) and it’s registered in our system by a user who purchased the Agency subscription. If you purchase the Multilingual CMS subscription or the Agency subscription – both will work for your site even if you generate a new licence key. We call license key “site keys”.
Thank you very much for the prompt answer, appreciate very much, any black friday discounts?
Hi,
No, we don’t have any Black Friday or any other discounts.
Best regards
Hello,
Our website is using WP-Woocommerce (Woo Express), currently only in Turkish. We would like to add “English” language option and multi-currency but we also like to hide/unhide items according to their market/language (Turkish/global) Here is the scenario:
Site Interface:
Turkish/English
Current products:
60.000 items
Turkish descriptions
Can only be viewed in TR interface
Can only be purchased in Turkey
Currency: Turkish Lira
Newly added global items:
10.000 items
English descriptions
Can only be viewed in EN interface
Can be purchased globally (except Turkey)
Currency: US $
Is this possible?
Thanks.
Hello,
Thank you for your interest in WPML.
There is no option to disable product purchase from a specific country but here’s what you could consider: don’t translate a group of products to a specific languages. WPML allows you to add products in language X without translating them to other languages. Moreover, you can add products to your non-primary language and leave without translation. So you could do the following:
Provided the following setup:
Turkish – your site’s primary language)
English – secondary language
You can add (or use your existing products) 60 000 products in Turkish and you don’t translate them into English at all.
Yes, you can set Turkish Lira currency for these items.
Now, you switch your language on your WordPress admin (using the language switcher WPML will add to your admin bar) to English and you add 10 000 products in English (with the US currency). You don’t translate these products into Turkish.
When setting up WPML, please don’t use “Translate Everything Automatically” mode. Use “Let me choose what to translate”.
I hope this helps.
Hello, I can’t log in and change my password.
Hello,
Did you try this link:
https://wpml.org/account/lost-my-password/
If it doesn’t help, please send us a message via this form: https://wpml.org/home/contact-us/contact-form/ and we will reset the password manually for you.