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26,698 Responses to “Pre-sales Questions”

  1. Hi there I had a question about the pricing of automatic translations. I understand we’re only charged on the words used. I did a quick search and discovered our entire site has around 20,000 words. If we had 5 users access our site for 4 different languages, how would we be charged. Let’s assume that for the sake of the argument all 5 users accessed every page on the site, causing all 20,000 words to be translated. Would we be charged each time the site was translated per language, per user, or per word?

    Per language:
    If we had our original English site translated into Spanish, French, Russian, and Arabic would we be charged for 20,000 x 4 languages? So 80,000 words?

    Per user:
    If 5 users accessed our site and wanted the language translated would we be charged for 100,000 (20,000 x 5 users) words?

    Per word:
    Would we be charged for 20,000 words no matter how many languages we wanted it translated into?

    I understand that we’re charged per word, so if we have X amount of users and some combination of users only see 30,000 translated words we would only need to pay for those 30,000 words, but we’re trying to get an understanding of how the cost will be tabulated if we have multiple languages on the site. Essentially what the most and least cost our client would pay per month.

    Sorry if my scenarios and questions were confusing. Thank you for your help.

    • Hello Emily,
      This is how you get charged>
      If we had our original English site translated into Spanish, French, Russian, and Arabic would we be charged for 20,000 x 4 languages? So 80,000 words?
      The translated content remains available on your site through the new language versions and you will not get charged again every time a visitor switches languages.

      Hope this explains things!

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