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30,263 Responses to “Pre-sales Questions”

  1. Hi Agnes,

    Thank you for your answer.

    Actually, my website was created by an agency and the WPML plugging is active. The problem is I m not able to upgrade the last version of this plugging since the WPML account belongs to the agency. Do I need to buy by myself a new licence? Then, link the plugging to the site, right? I m wondering if I need to erase the former version of the WPML plugging if I buy a new licence? Do my work will be adversely affected by the replacing of the plugging?
    I hope you understand my questions

    Thanks a lot

    • Hello Sara,
      if your site already uses WPML plugins (and the main WPML plugin is active) and you want to upgrade them to the latest versions, your site needs to be registered. Please log into your WordPress site, go to Plugins > Add new > Commercial tab to see if your site is registered. If it is, you can update your plugins even now from within that panel. If your site is not registered, you need to register it with a key that you generate on your WPML account. If you don’t have access to any WPML account with an active subscription you can buy a new one (visit our purchase page:, it doesn’t matter that your site is already using WPML plugins. As soon as you register your site and enter the new key, you can update the existing plugins. If everything goes fine, your existing content won’t be affected. But each site is different and sometimes it happens that updating plugins causes errors (it’s rare but possible) and that’s why we always recommend to make a full backup of your site or be in touch with your hosting provider to restore the previous version of your site in case of errors. You can also contact our support forum anytime:

  2. Hi WPML,

    I would to test the Multilingual CMS and therefore my question: is there a free trial period?

    Because of testing so many different plugins to find the perfect combination, it’s hard to pay for every plugin even if there is a refund option 😬

    Many thanks in advance,

    • Hello Dany,
      the only way to test WPML plugins is to buy the WPML subscription keeping our refund policy in mind. It allows you to test WPML for 30 days and you can ask questions on our support forum during that trial. We don’t provide any free verison. If you have any other pre-sales questions feel free to ask me.

  3. Hi Team WPML,

    I would like to translate a WordPress website which is built with the “Advanced Custom Field” (ACF) plugin. I would like to ask which of your plans allows to translate text within custom fields. Is this possbile with the “Multilingual Blog” plan?

    I am looking forward to your answer.


    • Hello Tobias. WPML works very well with ACF and custom fields but you need to buy the CMS package to use WPML with the plugin (the Blog package won’t suffice).

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