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28,942 Responses to “Pre-sales Questions”

  1. Hi,

    I would like to know if the 2000 credits for translation per month refers to translating the same pages each month or only new content? Also, if one were to cancel, are all those translations lost?

    • Once your page is translated, you don’t need to translate the same page again because the transactions are saved for good. But of course, you can use 2000 credits both for new pages and for pages that already were translated. No, you won’t lose your translations if you cancel your WPML subscription.

  2. For the translation pricing, is the translation price a one-off? for example, I have a blog of 800 words, I upload it and translate it using GTranslate @ 2 credits per word = 1600 credits. or are the credits used based on the number of words on translated pages that are viewed on the site? i.e. blog of 800 words is viewed 10 times in a month so the cost is 16,000 credits for the month ((800*2)*10)

    • The translations are saved on your site (and are permanent). So you translate your page once and it doesn’t matter how many times it’s visited, no extra credits will be used. So in practice, you don’t need new credits unless you create new pages.

  3. Hello!
    I am working on a website that works with Divi Theme and the client wants to have seperate domains for different languages. I see that WPML supports that and is fully compatible with Divi, unlike another plugin I tried.
    My question – is it enough to have the “Multilingual Blog” plan that includes one site if I have to have 3 different domains for the same site? Thanks!

    • To use WPML with Divi the Blog package won’t suffice. You need the CMS package even if you use it only for 1 site.

      • Thanks Agnes.

        How does the system work in practice when updating existing pages. If I update them on the English version do I need to run the translation for that specific part of the page, the whole page? I’m assuming it won’t automatically update the translated pages with new/amended copy

        • No, it won’t happen automatically. If your original content changes, you will see a special icon on your site’s backend indicating that this and that page needs to be translated again. You need to click on it and then apply machine translations for the parts that have chnaged. It won’t happen automatically.

  4. Thanks Agnes.

    How does the system work in practice when updating existing pages. If I update them on the English version do I need to run the translation for that specific part of the page, the whole page? I’m assuming it won’t automatically update the translated pages with new/amended copy

    • Liz, one more thing. What I have described so far is how WPML works now. After 4.5 release you will have an option to translate the whole site automatically and no manual actions will be required (even for updated content). But this is coming, not sure when it will be available but we are finalizing the development.

  5. Hello, I would like to use this plugin on a corporate website with several branches: I have the following questions:

    -Will I be able to set auto-detect for languages for example a french country to automatically load french pages?
    -Does the plugin allow me to do manual translation and load to the specific page or I will have to start with the Auto machine translation first?
    -Can I be able to update my content from time to time in different languages?
    -Does the plugin translate URLs, post categories, slugs, and all other parts of WP website?
    -Do you have a limit of the number of words to translate or limit to pages
    -Do I have to link to an API like weglot? We would like to have a website that does not need to be connected to an external site.
    -What happens if I forget to renew my subscription?

    I will send over new questions from my team as they come.

  6. Hi,

    I never used WPML with different domains, for example, mysite.pt, myste.com, mysite.es.

    I understand how to configure it at server lever, but can I manage all those URL in a single wordpress dashboard, same way as subfolders?

    Thank you.

  7. Hi,
    There are few questions that I need clarity on –

    1. Will I be able to set auto-detect for languages for example a french country to automatically load french pages?
    2. Can I be able to update my content from time to time in different languages?
    3. Do you have a limit of the number of words to translate or limit to pages
    4. Most imp is : The meaning of words should not change during translation
    5. How many languages are available for the translation?

  8. Thanks for the response. So if I had to translate a site with 15,000 words once off and there are no content changes thereafter, would I only need to pay for the additional credits once? I am confused as to why the billing mentioned per month for the ATE service if it’s not going to be be used monthly.

    • Yes, you pay for the translation only once. You will be charged again only if you send new content to translate.

      Kind regards,

  9. Hi, could you please contact me via email. Looking for two separate quotes for our website, one for 5 languages and one for 10. Also, what happens when we update the website? Do you also take care of Google Ads translations? Thanks, Clio

  10. Dear CS,

    Support my site has 3 languages:
    # English,
    # Traditional Chinese (tChi),
    # and Simplified Chinese (sChi).

    The default Language is tChi.

    is it possible to set:
    # manual translation for Eng?
    # and automatic translation for sChi?
    -> if yes, how to do so?

    This will affect if I would like to purchase the Automatic Function of WPML.

    Your Prompt Response Would Be Much Appreciated!
    Thanks!
    Timy

  11. Dear CS,

    I am interested to purchase the paid version for

    Unlimited sites (US$159),
    or 3 sites (US$79),
    but has a question before go.

    Suppose I purchased the paid version on May 13, 2021
    and I have installed paid version on 2 of my sites

    Later after May14, 2022, i.e. one year after the support period,
    without continuing to purchase the renewal at $119,
    can I still install the paid version and get paid features on my 3rd site?

    Your Prompt Response Would Be Much Appreciated!

    Thanks!
    Timy

    • Hello,
      Later after May14, 2022, you can install WPML plugins on any site (provided you have downloaded WPML plugins and saved them on your hard drive) but you won’t be able to register your site. Registration is required for receiving updates.

  12. We are trying to purchase WPML-CMS plan from India. I couldn’t able to find the credit card option for the payments. It’s heading to PayPal account. Could you please guide us on this.

    • Hello,
      thank you for your interest in WPML. On your checkout page please click “Use a different payment processor” (under Privacy and security) and you will be able to use a card.

    • You cannot register a new site without an active subscription.
      The difference between the CMS and the Agency version is the number of sites you can register.
      After the subscription has expired you will be able to keep using the automatic translation subscription, but you may need to pay an extra fee.

      Kind regards,

  13. Tengo un problema con el plugin, me ha llegado un mensaje diciendo que se han generado unas traducciones que debo pagar, que nunca solicité, ya que mi página ya estaba traduida

    Estimado gaiakindercamps,

    Esto es un recordatorio rápido sobre los trabajos de traducción que has enviado y que han pasado la fecha límite.

    El plazo que usted fijó para las siguientes tareas ha pasado:

    Mi cuenta (Plazo: 2021-05-02, con 9 días de retraso).
    Puedes ver todos los trabajos que has enviado y sus plazos en la lista de trabajos de traducción.

    ¿Necesita servicios de traducción más rápidos? Pruebe uno de los servicios profesionales de traducción integrados en WPML.

    Para dejar de recibir notificaciones, entre en la configuración de notificaciones de WPML y cambie sus preferencias.

    Creado por el plugin WPML, funciona en https://gaiakindercamps.de.

    • Hola Katherin,
      Tu suscripción de WPML está activa. Por lo que pones aquí, parece que estos son trabajos de traducción que mandaste a través de WPML y aun no se han traducido.
      Le he preguntado a mis compañeros del equipo técnico si hay algo pendiente. Te aviso en cuanto tenga más detalles.

      Saludos!

  14. Hi There,

    We are currently building a new website in WordPress and we need to show different content for different countries, so if you are in the united states you will see our US sales and phone numbers, and if you are in Australia you will see the Australian contact details.

    Our existing wordpress site does this using some custom code, however was looking to streamline this, would your plugin address this need to replace content on the page based on country?

    Currently developing the new site in a theme using Elementor.

    Kind regards,
    Luke

    • Hello,
      WPML allows you to turn your site into a multilingual one. If your site is supposed to be in two languages: Australian English and American English WPML can help too but you would need to add one additional English language and then translate your content. If most of your pages are the same both in Australian and American English you might want to use the “duplicate” option a lot instead of translating pages. Or you can use the “Translatable – use translation if available or fallback to default language”. Yes, WPML works with Elementor.

  15. I have a question about the currency possibility. In which package is the currency included? And hoe many currency can i choose?

    • Hello, annual payments are optional and required for updates and our support help. WPML plugins will work even if you don’t renew your subscription.

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