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39,012 Responses to “Pre-sales Questions”

    • Hello

      Your translation costs depend on the number of words that you want to translate as well as on the machine translator that you choose to do the translations (e.g. WPML, Deepl, Google…etc). You can always translate the content yourself at no additional charges manually or through a translation service (they will have their own translation rates).

      Here is a translation price calculator that can help you estimate your costs if you choose to translate via machine engine translation:
      https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/

      Please don’t forget to review the Frequently Asked Questions section at the bottom of the article that has even more information pertinent to your question.

      I hope this answers your question.

  1. Considering purchasing but want confirmation it works with our plugin named motors for our site mmcarz.com.au

    We tried other plugins but they didn’t work when it came to the search filters when filtering a car. Or the currency is translated to American dollars by default.

    The filters is part of the motors plugin.

    • Hello

      I am assuming that you are refering to this plugin:
      https://wordpress.org/plugins/motors-car-dealership-classified-listings/

      and not the Motors theme:

      In this case, we have not tested compatibility with the Motors listing PLUGIN. We are compatible with the Motors theme. This is not to say that the plugin would not work with WPML, but it limits what I can say about how compatible it is.

      You would have to approach the plugin author with the same question. We are happy to work with them to smooth over any rough spots in compatibility. If they are interested, please have them join our Go Global program here:
      https://wpml.org/documentation/support/go-global-program/

      You can also purchase our plugin with the idea of testing compatibility at minimal risk. There is a 30-day refund policy we honor if you find that our plugin is not meeting your needs for any reason.
      https://wpml.org/purchase/refunds/

      Kind regards

      Kind regards

  2. Hello friends. I have a market site with Woocommerce plugin intergation. Right now I’m expanding and I need multilanguage version of my magazine. I have some experience with Basic option subscrition and it works great for Pages and Posts. But here I need to translate Woocommerce funcional, goods, categories, carts and other. So my question is: Will the Basic option work with Woocommerce translation? Translate content using the WordPress editor (manual translation)? Or it only with “Multilingual CMS” option?

    • Hello

      You will need to upgrade to the “Multilingual CMS” option and also install the additional plugins: String Tranlsation and WCML (Woocommerce Multilingual) which are included in the upgraded subscription.

      The basic option will not have the extra functionality you will need to integrate seamlessly with the product post-type from Woocommerce as well as with the various strings an forms that are standard with WooCommerce.

      Kind regards

  3. Hi, i can’t buy a second translation package with PayPal. I Need to complete the automatica translation of a site, but PayPal refuse my card only for fhis payment, and i’ Ve used the samw card last week to buy 200000 credits. Can you help me?

  4. My website is in lithuanian and i need it translated ir more then one language and it’s possible for me to do it, no problem with WPML, but when i switch to original lithuanian language there are strings in a checkout that are not translated, to lithuanian language, can i use WPML to fix this issue?

    • Hello

      Most WordPress plugins (for example, WooCommerce) are originally written in English so all of their strings will appear in English by default. Plugin authors often provide translations for their plugin strings via language files that you can download. Here is more information about that for WooCommerce: https://woocommerce.com/document/woocommerce-localization/

      If you do not have the correct language files installed, then the site will default to…English. This is probably what is happening on your site.

      WPML is a translation tool. If your plugin authors already have language files for Lithuanian, you do not need to do anything else but install them. Once installed, all translated strings should then appear in Lithuanian. It may be the case that there are still some strings that are not provided/translated. In this case, you can search from them via our String Translation table and translate them there.

      Are you already a paying/subscribed client?

      If so, our Support team will help you through the process of installing any plugin language files and also help you find and translated strings that still need translation.

      I hope this helps you understand why you are seeing non-translated plugin strings on your site.

  5. Our previous developer install his own plugin into our wordpress and we would like install our own one into wordpress.

    Please advise that we can re-install it directly or it is requested to de-active previous one. If de-active previous one is request to have, we would like to know existing setup/development will be lost or not before above action. Thanks

    • Hello

      It would be best if the previous developer transferred the existing license to you. This way, both you and the developer benefit. You get a discounted price on the new license.

      Here is more information:
      https://wpml.org/purchase/transferring-account-renewals-to-your-clients/

      You will not lose your configuration or translations during this process. As long as your website url doesn’t change, you should even retain your ongoing Translation Memory and Glossary entries for ongoing machine language translation.

      If you don’t renew your subscription after a year, you can still log into your account, however, you will:

      • Stop receiving plugin updates
      • Not have access to support
      • Not be able to register new sites even if you still have available slots

      You can continue to use WPML, however, please note that WordPress and other plugins get updated all the time. As your site will be running an older version of WPML, you might run into different compatibility issues.

      I hope this answers your question.

  6. Hi,
    I have a questions.
    In your terms and conditions it says you can register WPML on sites you develop for your clients if you are a provider.
    So based on this logic, am I correct to suppose that it is also allowed if a company hire an external development company or developer and make them use a WPML license registered under our company’s name?
    Thank you for the clarification in advance!

  7. Goedemiddag,

    Ik heb een bestelling geplaatst en ik moest nog alleen betalen. ik zag dat je alleen via PayPal en creditcard kunt betalen, maar ik heb ze beide niet. Hoe kan dit opgelost worden?

    Alvast bedankt voor de moeite,

    Met vriendelijke groet,

    N

  8. Hi and thank you for taking the time,

    is it possible to translate events of the “The Events Calendar” plugin with the basic WPML version called “Multilingual Blog” and if so, are there any differences/advantages regarding this plugin in the higher priced “Multilingual CMS” version of WPML?

    Thank you!

    • Hello

      Yes, you can translate the Event, Venues, and Organizers including related taxonomies “manually” with the Multilingual Blog licesnse. Here is a description of what this means (see step 3.2):

      https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/

      The primary difference that you would get with Multilingual CMS would be the ability to use the Translation Management dashboard and translation tools (e.g. Advanced Translation Editor and/or Automatic Translation). There might be some limitations on other additional Event Calendar addons but I am not 100% certain.

      You could always START with the Blog license and see how far you get for your particular use case. You can always upgrade if/when you need to.

      I hope you found this response helpful.

  9. I have been using WPML for almost 7 years, and this is the first time I have been late for the payment. It was a misunderstanding because I didn’t notice the email for 6 days!
    Now I want my old “agency” plan for 129, not 199. If my request was declined I’m sorry to leave WPML for good.

    Thanks in advance.

  10. Hi,

    We’ll be having two subdomains on mapwave.be (opmaat.mapwave.be and readytestgo.mapwave.be). Both will run on WordPress. Since it is one domain, does it require one license for translating?

    Thx.

    M

    • Hello

      A unique site key is required to translate a single wordpress instance. A site key corresponds to a unique website.

      In your case, if opmaat.mapwave.be and readytestgo.maapwave.be are intended to be translations of each other showing the same site content but in different languages, then they would share the same single site key/license.

      Site key 1 HR Strategies Site
      opmaat.mapbwave.be – Dutch
      readtytestgo.mapwave.be – English

      However, if each subdomain has its own Wordrpress database instance that you intend to transalte into different langauges, then this would require 2 site keys.

      Sitekey 1: HR Strategies Site
      opmaat.mapwave.be/en (English)
      opmaat.mapwave.be/nl (Dutch)

      Site key 2: Ecommerce site (entirely different site with other content)
      readtytestgo.mapwave.be/en. (English)
      readytestgo.mapwave.be/nl (Dutch)

      In summary, our licensing is dependent on site keys that correspond to unique WordPress instances/databases and is not goverened by domains.
      Hope this answer has clarified things for you.

  11. Hi: (1) Are your listed prices (eg: 99 euros) annual fees or a one-time charge? (I assume the latter, as you refer to receiving updates IF one continues using your plug-in/service). (2) Are their additional charges beyond the initial price (and presumably annual)? For example, are there thresholds or page count ceilings which require the purchase of additional credits? (3) Similarly, are their limits on the number of languages we account for? Thank you. JH

  12. Hello,

    I’m about to start a booking project and plan to use the Yith plugin. Their documentation recommends your translation plugin, but I couldn’t find any mention of support for the Proteo theme. Could you please confirm if your plugin is compatible with Proteo?

    Additionally, I have other ecommerce projects and would like to know if your plugin supports compatibility with other plugins as well. I’m currently experiencing several issues with the import/export of products and product categories using Polylang. Do you offer a ready-to-use solution that works smoothly?

    Thanks

  13. Hi there,

    I’m looking for potential solutions that will work hand in hand with the WordPress Global Edge Cache, on a wordpress.com hosted website, and serve cached pages at first visit but also serve multi-language and the relevant currency. Currently we see Currency Switchers that set cookies on first visit result in uncached or cache aborted requests, which results in much slower performance.

    Does WPML allow the cached page to be served on first visit and then set the language/currency, so avoiding the page speed issues from uncached content being served?

    Is there a prefered setup for a website hosted on wordpress.com with WPML? I understand WP Rocket is compatible with wordpress.com, however, it disables its own page caching to remain compatible but it does offer other caching tools.

    Ultimately, I’m looking for the best trade off between caching and serving multi-language/curreny.

    Many thanks.

  14. Hi,
    For my client’s WordPress website, I need approximately 1000 words translated into Dutch & French. I understand from your FAQs that:
    1) The initial cost of €99 will cover the automatic translation of these 1000 words
    2) The 90000 credits are enough to translate at least 8000 words using WPML AI
    3) The existing translated content will work even if I don’t renew my WPML account

    Is there a sandbox site I can try the automatic translation on?

    Thanks

    • Hello

      1. Yes, you are given 90K credits which you can use to apply a translation engine of your choice. The most “expensive” being WPML AI (beta). So this would translate to 1000 words x 4 credits/word = 4000 credits

      2. Let’s check the math: 8K x 4 credits / word = 32K. So, it appears to be the case. Please note that within a site translation, you also have custom fields, menus, page builder layouts, sliders…etc. that would require translation as well. So, you should be including the “words” from these elements and not just the word count from your post/pages that are contained in wp_posts-content area.

      3.Correct. Your translations are stored in your WordPress system so even if you remove our plugin, your translations remain yours. As long as the plugin files remain active, your site will operate in different language spaces giving your site visitors a multilingual experience. Eventually, however, there will be a moment when you will need to upgrade and access to these upgrades (as well as Support) are only available to actively subscribed clients.

      4. I’m sorry but we don’t offer a sandbox site for testing out translations.

      I hope this clarifies your doubts.

  15. Hello there! I’m currently managing a website that uses VikBooking plugin for apartment reservations and we need to automate each item’s translations. We currently have WPML installed and everything works just fine but we don’t know if this plugin supports the WPML automatic translations via credits.

    We usually manage the translations from Vikbooking’s dashboard inside WordPress but we need to know if this panel supports WPML’s automatic translation feature before buying WPML credits.

    Thanks!

    • Hello

      It sounds like you are already a paying client. In this case, to best answer your question, I would ask that you please contact our Support team to have them assisst you in setting up a sandbox site within our AMS/ATE staging environment so you can do the compatibility testing and answer the questions you posed here.

      While you will not be able to execute “real” translations, you will be able to see what is available for Automatic Translation “out of the box” and how much isn’t. You will also have a supporter on hand to assist you with any details.

      Thanks for your understanding.

  16. Hello,

    I made a payment via PayPal for my purchase, but the transaction does not appear as completed in my account. However, the amount is showing as “pending” on my credit/debit card, waiting for approval from the seller.

    • Hello,
      I see the account was created OK and your subscription is already active.
      Do you still need any help?

      Kind regards,

  17. Hi there, I’ m considering WPML plugin depending on its ability to be localised /excluding certain pages, menu items, paragraphs or text from translating or even presence/. Is this possible within the CMS account?

    Offering many design services locally – they are of no use for my perspective multilingual online clients to whom I can offer only online service. I do not see any information if the CMS plugin offer this possibility of excluding content or no.

    Thank you for response,

    Jana

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