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40,625 Responses to “Pre-sales Questions”
If I purchase the CMS plan, use some of the included 90,000 auto-translation credits, and then request a refund within 30 days, will I receive a full refund or will the used credits be deducted?”
Hi, the 30-day refund is for the subscription, not for credits. If you ask for a refund we assume you’re not satisfied with the product, and don’t want to use it anymore.
Hello there,
I am about the purchase your plugin, but i have few questions:
1- is this a pro version?
2- for what about are these credits that i saw in the documentation?
3- If there are a free credits, is that mean that after some 726754327472347 words for example, which were translated automatically, i need to buy more credits, so that the plugin will continue to translate?
I am thinking to use mostly the automatic, so thats why i need to know. Thanks!
Hi,
1. WPML doesn’t have a “Pro” version. The difference between Multilingual Blog and Multilingual CMS is that the CMS one includes all the addon and the automatic translations features.
2. the credits are tokens used for automatic translation. Depending on the engine, each word costs 1, 2 or 4 credits to translate
3. yes if you run out of credits you’ll need to purchase more. You can calculate how much it will cost here https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
If I purchase the CMS plan, use some of the included 90,000 auto-translation credits, and then request a refund within 30 days, will I receive a full refund or will the used credits be deducted?”
Hi, the 30-day refund is for the subscription, not for credits. If you ask for a refund we assume you’re not satisfied with the product, and don’t want to use it anymore.
Thank you for your reply, Mercedes,
I have tried to Upgrade as you suggest. All I get is the error «You can’t buy this subscription as End user».
I want to purchase a subscription that is three times as valuable but I cannot. Strange or not?
Hi, you need to buy a new subscription with a different email
Hello there,
I am about the purchase your plugin, but i have few questions:
1- is this a pro version?
2- for what about are these credits that i saw in the documentation?
3- If there are a free credits, is that mean that after some 726754327472347 words for example, which were translated automatically, i need to buy more credits, so that the plugin will continue to translate?
I am thinking to use mostly the automatic, so thats why i need to know. Thanks!
Hi,
1. WPML doesn’t have a “Pro” version. The difference between Multilingual Blog and Multilingual CMS is that the CMS one includes all the addon and the automatic translations features.
2. the credits are tokens used for automatic translation. Depending on the engine, each word costs 1, 2 or 4 credits to translate
3. yes if you run out of credits you’ll need to purchase more. You can calculate how much it will cost here https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
so on that case , will use deduct some of the amount when refund, or refund will be possible or how is the refund works on this case?
We will refund the amount payed.