Hello Elizabeth,
I have checked our logs an I see the account registered with this email address is expired.
You need to activate it again (buy a new subscription) in order to start receiving updates again. https://wpml.org/purchase/wpml-renewal/
Hello. We are trying to make a purchase of WPML Multilingual CMS. However, when we click BUY NOW, we are taken to Paypal and enter the details, payment is declined. We received an email from WPML to “purchase WPML with a credit card”, but we do not see that option. Please help.
Hi WPML,
I have a website that dows not need WPML anymore. My licnence has not been renewed. DO I need to buy a copy in order to remove my languages and reset the WP installation?
Hi Laura, sorry, I am a bit confused. How do I get access to the plugin-file so that I can install WPML now that I dont have a valid username / password? Sorry if I posted two times.
Br Bo
Hi, from your previous comment it seemed WPML was still installed on your site. If that’s the case, you can just access your site, remove the translated content and then reset WPML from Support > troubleshooting. If it’s not installed, then you can’t run a reset. You’ll need to buy a new subscription, install WPML and reset it, or maybe you can try a database cleanup plugin (I don’t have specific suggestions for these).
Thanks for the reply. I do not see the option \”change payment method\”. Below “Place Order” button, I only have 2 options: “Terms and conditions” and “Privacy and security”
Are you from India? We don’t allow paying with credit cards issued by Indian institution due to RBI’s rules. You can pay with PayPal but you need to
1. have an account already before buying WPML
2. have a card connected to that account
Yes. I am from India. I tried Paypal through linked credit card. But it is getting declined. I am able to purchase other WordPress plugins (in $ and Euro) and use these credit cards. Can you please give any solution?
As this is for pre-sales topic, I want to ask how frequency do you reply to tickets with problems? I should have asked this problem before I bought Multilingual Agency and spent over €4000 for credits. I have 3 tickets waiting and most of my pages are not translated. And I wait for whole days just few pages are translated automatically? Is there real person support?
Hi, it depends with Support availability. If there is availability we reply via chat so it’s immediate, if there isn’t, it depends on how many tickets we have in the queue. We try to reply by 24hrs at latest.
I need help from the support, but my WPML is originally acquired by my web developer back in 2014. I have no clue about any licensing matters. And I don’t even know if the company that designed the first version of the website (has been redone several times after that) still exists. How can I get help?
Hi, if the developer bought the license in their name and they didn’t pass it to you, you need to buy a new one. We can’t provide access to 3rd person accounts.
J’avais publié la question suivante: 3) que toutes nos pages en langue cible nous appartiennent, par exemple si nous estimons ne plus avoir besoin de WPML après un an, ou deux ans, par exemple. Donc si nous cessons d’utiliser WPML, notre site Web en langue cible demeurera intact.
Et vous m’avez répondu: “Concernant le troisième point, si vous désinstallez WPML les contenus restent mais il ne sera plus possible de passer d\’une langue à l\’autre, vous vous retrouverez donc avec un site unique mêlant des contenus en français et dans les autres langues. Utiliser WPML sans le mettre à jour n\’est pas conseillé car il pourrait ne plus être compatible avec les nouvelles versions de WordPress”
Donc, une fois que l’on utiliser WPML, il faut toujours l’utiliser pour conserver l’intégralité de son site Web dans la 2e langue, c’est bien ça?
Sans WPML, les pages dans la langue cible disparaitront?
Les traductions créées avec WPML sont de simples articles WordPress et sont sauvegardées en tant que tels dans la base de données. Si vous supprimez WPML du site, les traductions restent dans la base de données, mais l’infrastructure qui les sépare par langue, comme les sélecteurs de langue, sera absente. Les articles d’un éventuel blog apparaîtraient tous ensemble sur la même page, même s’ils sont dans des langues différentes.
Hi!
In this case, the error seems to come from your bank.
Can you please contact them about this? If you need further help please drop us a line directly at hello@wpml.org
I am working on a project which in the future we would like to be able to translate some pages into Lingala, French, Somali, Swahili, Portuguese, Kirundi, Amharic and Chewa. Do you support all these languages? I saw French, Somali, Swahili and Portuguese on your list but not the others so I wanted to understand how it works with the Ai generated translations and if other languages are available through that.
Hi, the languages currently supported are here: https://ate.wpml.org/mt_langs
We can only add languages for our own engine PTC, but there must be a bit of interest for them.
Thanks for your quick reply. Am I right in understanding that one can add their own translation/language within the plugin by duplicating a page and overriding the copy? But from a user’s standpoint, this will appear in the drop-down menu of language options, so they won’t know if it has been automatically or manually translated.
Yes, that’s a possibility, but you can also create the translation without having to duplicate the page first. In the backend you can see if a translation was created automatically or not. In the front end, this is never specified, unless you use some kind of custom coding.
I am considering purchasing the “Multilingual CMS” license and have a few questions to confirm before buying.
Does the limit of “3 Production Sites” mean that the license covers up to 3 separate WordPress installations (databases), regardless of the domain names?
Can I use these 3 site keys on 3 websites that have completely different domains? (For example: site-A.com, site-B.net, and site-C.jp)
For one of these websites, I plan to use the “A different domain per language” feature using a subdomain (e.g., uuuth.co.jp for Japanese and en.uuuth.co.jp for English on a single WordPress install). Does this setup only consume 1 production site key?
I would appreciate it if you could clarify these points for me. Thank you!
Hi, 1 license = 1 WordPress installation. The option “different domain per language” is not related to the license, you could have 15 different languages with 15 domains and it would still use 1 license.
We have purchased the plugin last year and this year trying to do the renewal but its showing only paypal as the payment options due to some reasons we are not able to do the paypal so we couldnt see any other payment options. please do check on this
Hi Dave,
No, we don’t have trial versions but you can try WPML for 30 days and if it doesn’t suit yur needs, we will issue you a refund. https://wpml.org/purchase/refunds/
why am I showing I need to update my account when my domain key shows active?
Hello Elizabeth,
I have checked our logs an I see the account registered with this email address is expired.
You need to activate it again (buy a new subscription) in order to start receiving updates again.
https://wpml.org/purchase/wpml-renewal/
Best regards
Hi,
Just following up on my previous email regarding a potential collaboration between Salesforce and Quiz Maker by AYS.
Could you please let me know if there’s someone on your team responsible for partnerships or integrations?
Best regards,
Jessica
Hello Jessica,
Thanks for your message. Yes, please submit your request through the followng form https://wpml.org/documentation/support/go-global-program/
Best regards
Hello. We are trying to make a purchase of WPML Multilingual CMS. However, when we click BUY NOW, we are taken to Paypal and enter the details, payment is declined. We received an email from WPML to “purchase WPML with a credit card”, but we do not see that option. Please help.
Hi, the option is in the checkout page. Before you click “buy now”, you should have a link “change payment method”.
Hi WPML,
I have a website that dows not need WPML anymore. My licnence has not been renewed. DO I need to buy a copy in order to remove my languages and reset the WP installation?
Hi, no, you don’t need to buy a new subscription to remove WPML.
Hi Laura, sorry, I am a bit confused. How do I get access to the plugin-file so that I can install WPML now that I dont have a valid username / password? Sorry if I posted two times.
Br Bo
Hi, from your previous comment it seemed WPML was still installed on your site. If that’s the case, you can just access your site, remove the translated content and then reset WPML from Support > troubleshooting. If it’s not installed, then you can’t run a reset. You’ll need to buy a new subscription, install WPML and reset it, or maybe you can try a database cleanup plugin (I don’t have specific suggestions for these).
Hi Laura,
Thanks for the reply. I do not see the option \”change payment method\”. Below “Place Order” button, I only have 2 options: “Terms and conditions” and “Privacy and security”
Are you from India? We don’t allow paying with credit cards issued by Indian institution due to RBI’s rules. You can pay with PayPal but you need to
1. have an account already before buying WPML
2. have a card connected to that account
Yes. I am from India. I tried Paypal through linked credit card. But it is getting declined. I am able to purchase other WordPress plugins (in $ and Euro) and use these credit cards. Can you please give any solution?
I see my colleague Mercedes already reached you out about this issue.
As this is for pre-sales topic, I want to ask how frequency do you reply to tickets with problems? I should have asked this problem before I bought Multilingual Agency and spent over €4000 for credits. I have 3 tickets waiting and most of my pages are not translated. And I wait for whole days just few pages are translated automatically? Is there real person support?
Hi, it depends with Support availability. If there is availability we reply via chat so it’s immediate, if there isn’t, it depends on how many tickets we have in the queue. We try to reply by 24hrs at latest.
I need help from the support, but my WPML is originally acquired by my web developer back in 2014. I have no clue about any licensing matters. And I don’t even know if the company that designed the first version of the website (has been redone several times after that) still exists. How can I get help?
Hi, if the developer bought the license in their name and they didn’t pass it to you, you need to buy a new one. We can’t provide access to 3rd person accounts.
Bonjour,
J’avais publié la question suivante: 3) que toutes nos pages en langue cible nous appartiennent, par exemple si nous estimons ne plus avoir besoin de WPML après un an, ou deux ans, par exemple. Donc si nous cessons d’utiliser WPML, notre site Web en langue cible demeurera intact.
Et vous m’avez répondu: “Concernant le troisième point, si vous désinstallez WPML les contenus restent mais il ne sera plus possible de passer d\’une langue à l\’autre, vous vous retrouverez donc avec un site unique mêlant des contenus en français et dans les autres langues. Utiliser WPML sans le mettre à jour n\’est pas conseillé car il pourrait ne plus être compatible avec les nouvelles versions de WordPress”
Donc, une fois que l’on utiliser WPML, il faut toujours l’utiliser pour conserver l’intégralité de son site Web dans la 2e langue, c’est bien ça?
Sans WPML, les pages dans la langue cible disparaitront?
Les traductions créées avec WPML sont de simples articles WordPress et sont sauvegardées en tant que tels dans la base de données. Si vous supprimez WPML du site, les traductions restent dans la base de données, mais l’infrastructure qui les sépare par langue, comme les sélecteurs de langue, sera absente. Les articles d’un éventuel blog apparaîtraient tous ensemble sur la même page, même s’ils sont dans des langues différentes.
Bonjour,
Est-il possible d’utiliser WPML sans utiliser la traduction IA? De la désactiver pour traduire nous-même nos pages?
merci.
Bonjour,
Oui, vous pouvez utiliser WPML pour traduire votre site manuellement. Voir ci-dessous.
https://wpml.org/how-to/translation-dashboard/
Hi
We want to renew WPML Multilingual CMS wit a new credit card but it returns the error
Your bank card has been rejected.
can you help to check the root cause?
Hi!
In this case, the error seems to come from your bank.
Can you please contact them about this? If you need further help please drop us a line directly at hello@wpml.org
Thanks
Is it possible to export pages in xliff format for Trados Studio (version 2024)? Normally, we would do two things:
1) either send to our vendor who uses MemoQ
2) OR, export to translate ourselves in Trados Studio 2024
And then we would import back into WPML translated content to populate the target language page.
Thanks
Hi, yes, it’s possible. Please see here https://wpml.org/documentation/translating-your-contents/using-desktop-cat-tools/configuring-xliff-file-options/
Good Afternoon
I am working on a project which in the future we would like to be able to translate some pages into Lingala, French, Somali, Swahili, Portuguese, Kirundi, Amharic and Chewa. Do you support all these languages? I saw French, Somali, Swahili and Portuguese on your list but not the others so I wanted to understand how it works with the Ai generated translations and if other languages are available through that.
Thanks
Hi, the languages currently supported are here: https://ate.wpml.org/mt_langs
We can only add languages for our own engine PTC, but there must be a bit of interest for them.
Hi Laura
Thanks for your quick reply. Am I right in understanding that one can add their own translation/language within the plugin by duplicating a page and overriding the copy? But from a user’s standpoint, this will appear in the drop-down menu of language options, so they won’t know if it has been automatically or manually translated.
Thanks
Yes, that’s a possibility, but you can also create the translation without having to duplicate the page first. In the backend you can see if a translation was created automatically or not. In the front end, this is never specified, unless you use some kind of custom coding.
I am considering purchasing the “Multilingual CMS” license and have a few questions to confirm before buying.
Does the limit of “3 Production Sites” mean that the license covers up to 3 separate WordPress installations (databases), regardless of the domain names?
Can I use these 3 site keys on 3 websites that have completely different domains? (For example: site-A.com, site-B.net, and site-C.jp)
For one of these websites, I plan to use the “A different domain per language” feature using a subdomain (e.g., uuuth.co.jp for Japanese and en.uuuth.co.jp for English on a single WordPress install). Does this setup only consume 1 production site key?
I would appreciate it if you could clarify these points for me. Thank you!
Hi, 1 license = 1 WordPress installation. The option “different domain per language” is not related to the license, you could have 15 different languages with 15 domains and it would still use 1 license.
Hi there,
is it possible to try the “Automatic Translation” before buy it?
Thanks,
Walter
Hi, no, it’s not possible. We offer a 30-day no question asked refund policy so you have all the time to test it yourself.
Hi
Do you have EU VAT number and can you provide invoice with that number when I purchase WPML from you ? I am EU based company.
Thanks
Hi, we have an EU-starting VAT number that is reported on our invoices.
Hi Support,
Looking to pay, it appears only paypal is available.
Is it possible to purchase with a credit card?
Thanks
Hi, you should have a link “Change method of payment” under the checkout button.
We have purchased the plugin last year and this year trying to do the renewal but its showing only paypal as the payment options due to some reasons we are not able to do the paypal so we couldnt see any other payment options. please do check on this
Hi, are you in India? Indian users can’t pay with credit cards due to RBI regulations.
Is there a trial or free version of the plugin so one can use in a development site prior to launching?
Hi Dave,
No, we don’t have trial versions but you can try WPML for 30 days and if it doesn’t suit yur needs, we will issue you a refund.
https://wpml.org/purchase/refunds/
Kind regards