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29,974 Responses to “Pre-sales Questions”

  1. Hi,
    Our LMS site stack is primarily WordPress, Divi, Learndash and Uncanny Owl.
    We want to offer our courses in different languages.
    The course content will in most cases be translated by native speakers.
    We want the course student to select their preferred language and then all the content, menu items, buttons and links will be in the selected language.
    Can you confirm that WPML can work with our LMS stack in this way?
    Thank you,
    Foggy

    • Hello, thank you for your interest in WPML.
      – Divi is compatible with WPML: https://wpml.org/theme/divi/ – but it is important to note there are some known issues with workarounds. The documentation in the listing should also be followed carefully.
      – LearnDash is compatible with WPML: https://wpml.org/plugin/learndash-lms/ – but it is important to note this plugin needs to be translated manually. The documentation in the listing should also be followed carefully.
      – Regarding Uncanny Owl, we need to know which specific add-on(s) is being used. Then we can check for compatibility.

  2. Hello, I would like to ask if I purchase the plugin WPML with Multilingual CMS package, after one year do I have to renew the purchase for the sites I finished building? In other words, I developed a site and added WPML to it and finished its development and it was uploaded to the network. Do I have to pay every year 59$ to renew the Plugin, or is the renewal only if I want to add the plugin to a new site? I mean, if I do not do the annual renewal, the plugin remains active on the same site, or is it deleted?

    A lot of thanks.

    • Hi Mohammad,
      If you don’t renew you will lose updates and support and will not be able to register new sites either,
      The translation of your site will remain the same.
      More details here https://wpml.org/purchase/
      See Question .06 What happens if I don’t renew?

      Kind regards,

  3. Hello,

    I have received an email saying that I can renew my subscription at the discounted rate of $59.00.
    When I click on the link to renew it, the total price is still $79.00.

    Could you please tell me how to get the discounted rate of $59.00?

    Thanks in advance!

    Kind regards,

    Louis

    • Are you sure you are logged into your WPML account when clicking on this link? If you are logged in and still it doesn’t work as you would expect, please let us know and I’ll ask our admins to look into it.

  4. Hi Agnes, Thank you for your response to my question. We will install the plugin on a staging site to test if it works for us.
    All the best,
    Foggy

  5. 1. about Multilingual CMS, the automatic translation will be done in the whole website (in all pages) of an eshop or i must go in every page of eshop ?
    2. The Multilingual CMS supports one website?

  6. Hello Agnes,

    Yes I am well connected and yet it shows 79 as the price.
    So please take a look at it from your side.

    Thank you for your help,

    Louis

    • Hi Louis,
      Mercedes from the Admin team here. Let me take a look at your account and get back to you. I will contact you via email directly.

      Best,

  7. i have a simple website “finance website” i’m using a template with “Bold builder” i don’t use ecommerce pluguin, i’m using pluging for model “WOW plugins : modal windows” , to translate my website i need to use “Multilingual Blog” or “Multilingual CMS” ,thank you .

    • HI!
      If you are using a builder you will need the CMS version.
      We have not tested Bold builder but you are welcome to try WPML with it and see how they work together.
      If you need help our support team can assist you in the forum. You have up to 30 days to try WPML. If not, we will refund you https://wpml.org/purchase/refunds/

      Kind regards,

  8. Im looking to purchase however we dont use/have Paypal. That seems to be the only payment option you offer. Who can i speak to about making purchasing a more standard/normal way?

    • Hello,
      you can also pay with a credit card. On the checkout page click the last option “Use a different payment processor” (the thrid option below that big orange button that says “Place order”).

  9. My previous comment was deleted for some reason. Im trying to find a way to purchase your plugin without using PayPal, we dont have anyone that uses Paypal and that looks like the only payment option. Mercedes, Agnes, can either of you please reach out to me and let me know? Please?

    • Hello Rafal,
      your comment wasn’t deleted but was awaiting moderation. I have just replied that you can use your credit card to buy WPML.

  10. I only need one Woocommerce site translation, please kindly give me a reasonable price. right now I can’t afford 79$ please kindly help me on this.

    Thanks
    T

    • Hello, do you need to make your WooCommerce site available in more than one language? If so, you need the CMS package and it costs 79$ now (we will increase the price to $99 but if you buy today, the price increase won’t affect you). But if you don’t need to make your WooCommerce store multilingual but your goal is only to translate it to a different language, please check the Loco Translate plugin – it’s free.

  11. Hi guys!

    Is this amount, for example 72 USD is for 500 000 words translating or it is monthly payment like subscribtion for these 500 000 words?

    How could I check translating quality from english to latvian?

  12. Hello, we have have had the Agency plan but we would like to change it to Multilingual CMS. I can’t find any other contact information where to ask. Our recent renewal for the Agency plan didn’t go through because outdated payment info, but if we update the payment info, will the Agency renew instantly? Could you help us to change our plan to the Multilingual CMS, please. Thanks! 🙂

    • Hello,
      we don’t have a downgrade option and we would need to handle your case manually. Let me register a ticket for our admins to help you with this case. I will keep you posted.

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