Have a question? Need clarification? Leave a comment here and get an answer.

24,718 Responses to “Pre-sales Questions”

  1. Hello,

    We are a NGO running several WordPress websites using WPML. I was wondering if you have special plans / discounts for foundations?

    Thanks for your help and kind regards, D. Jaccard

  2. I have a website in three languages [en] – [es] – [ca] running qtranslate-X and YOAST SEO with all the posts “arranged” with YOAST for each language. If I migrate to WPML CMS will I lose the YOAST settings?

    Thank you

  3. Hi

    1. Is it possible to intgrate WPML with DeepL API?

    2. For the different price by country, as my product cost is in EUR, but will have differents price by country adapted to transport fee, taxes and the market, is it possible to automaticly adjust the price differents with the exchange rate on a daily basics, Ex: USA: Daily rates of USD-EUR + 10%

    • Hello Franck,
      1. You mean, you would like to do it yourself? I don’t think it would be easy even if you are an experienced developer. Currently, our ATE editor (the one that provides machine translations) uses Azure’s MT engine and we have a few full-time developers working on this project for about 2-3 years. It’s a big project. Let me check with our devs what other translation engines we plan to integrate.
      2. “different price by country” this feature is not implemented yet. For now, users can set different shipping fees in WooCommers settings.

    • Hello Franck, hi again.
      Our devs say that they are constantly monitoring other services, but atm Azure is the best balance between price / quality / number of supported languages. They also say that DeepL is twice as expensive and supports 10 times fewer languages. So, for now, no plans for its integration.

  4. Hi,

    I was in the process of buying but I was told by a notice that there is already a user with my email, which is not possible because I have not yet officially purchased the plugin. To confirm it, the username that shows when I try to recover the password is something I would never choose. It doesn’t give me much confidence. Can you help me?

    Thank you!

    • Hello, could you please provide me your full name? We have many clients with your name. This will help us validate your case.

  5. Hi,

    I am running a multisite install with folders, something like mysite.com/uk for UK and mystic.com/de for Germany. I have realised the theme I am using is not multi language, so my 404 on the German site is in English (it has this file wp-content/themes/ux-shop/404.php). Does WPML fix this?

    Also, if I then create a new post or page on the UK site, does WPML help me link to the right place on the DE site?

    Thanks for your help,

    • Hello,
      yes, using WPML should help but please note that your theme should provide the German translations for all its strings (for example, if it is your theme that renders the 404 page and the page says “Nothing found” your theme should have its German translation). If your theme doesn’t provide these translations, you will be able to provide them in WPML.

  6. Hello,

    I am wondering if i could run an English (original language) website in Dutch by default? So the visitor will see the Dutch translation of the first (no matter what the browser language is).

    Kind regards,


    • Yes, you can. On how many sites, it depends on the package you will buy. The CMS one allows you to register up to 3 sites, the Agency package – unlimited.

  7. Hi,

    Currently, we are using the WPML Multilingual CMS and WPML String Translation plugin on our WordPress. They are configured with an account.

    Now is the issue that we don’t know which emailaddress we used for WPML. We didn’t pay with PayPal, so that won’t work. How can I recover the emailaddress? Where can I look?

    Thanks in advance!

    Kind regards,

  8. Hello,
    the advaned editor didn´t delivered the result as inspected.
    I wanted to use it, but …
    I asked the WPML support. He told me it´s not possible to use the advanced editor with my pagebuilder.
    So I made the translation by myself.
    Now I got an invoice 9,98 USD for a translation which not work.

    I had a lot of trouble with this case.
    Please send me the money back.

  9. Hi WPML Support Team,

    Which AJAX based WooCommerce Product Filter plugin(s) would you recommend in combination with the premium WPML options? Thanking you in advance for your reply.

Leave a Reply

Please leave here comments about this page only.
For technical support and feature suggestions, head to our forum. We are waiting there!

You can use these tags:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>