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20,628 Responses to “Pre-sales Questions”
Hello,
I am a WPML client, I paid some third-party wordpress programmer to build a site for me and he bought and installed your plugin on my site.
I stopped working with him and i now maintain my own site, but the third-party programmer did not provide me the login information for my plugin support.
I have all the posswords for the site itself except for WPML plugin.
Hello Naftali,
if the WPML account was registered with your email address, we can reset the password for you (or you can do it yourself here: https://wpml.org/account/lost-my-password/). But if it was registered with the developer’s address and purchased with his company name, there is nothing we can do since it belongs to him.
Hello Taban,
this theme has a lot of custom options and hasn’t been tested by our Compatibility Team. I cannot see on the page any mentions that it’s WPML-compatible. It means, that you might have issues with making the site fully available in other languages. Please note that even if a theme is not WPML ready, you should be able to translate basic stuff such as pages, posts, categories, menu etc. But this theme has a lot of custom features and might be a tricky one. You can give it a try (and use our refund policy in case of issues). You can also try to find a different theme – please check this list: https://wpml.org/documentation/theme-compatibility.
I interest to buy WPML product for Multilingual CMS.
The price is 79Dollar I think worth it for me but ..
can i buy WPML product without Account renewal per year?
Thanks
Hello,
Thanks for your interest. Yes you are welcome to buy a subscription and then cancel the automatic renewal. You will not be charged for it. Once it has expired you will no longer have access to updates and support but you can keep using the files you have installed on your site.
Hello.
I’ve several questions regarding the use of your plugin on the multiblog site of my client. First of all, I know that my client already had a key before our agency started to work for them. So I guess I need an update. The only problem is, that I don’t know where to find the previous key. Could you be so kind and check if my client already purchased your product and get back to me, if that’s the case?
Next question is, which product my client needs. Does a multiblogsite count as one site? Or do I have to purchase a key for each blog of the multisite?
I’m really looking forward to your answer.
Best regards
Dennis
Hi – looking for the option for registering as ‘non-profit’. Our site already runs WPML but looking to change ownership entity for WPML plugin. suggestions?
Hello Phil.
To transfer the account you just need to log in to your account and edit the e-mail address as well as any other detail you may need in Settings. To edit the username you will need to contact us back and we will do it for you.
We have installed Polylang with Lingotek and the machine translation works very easy. After uploading the original text it translates everything (content and picture titles) in to the language page very simply.
Do you offer such a feature aswell the machine translation to generate pages like this so easily?
We need approx. 600’000 characters to translate. What are the costs and for machine translation and which WPML version is required?
Thanks for your prompt reply. By CMS Version do you mean the Multilingual CMS https://wpml.org/purchase/ for 79$ and then the words packages for the WPML’s Advanced Translation Editor?
Hi, I have just purchased the plugin and installed on a demo site. Later, I have to transfer the whole files to client’s domain as I am doing now on my demo domain. Will be there be issues after transferring to client’s domain? If yes. how to resolve it?
Technically speaking there shouldn’t be any issues but I’m not sure how you plan to transfer your site. The only thing you will need to do is generating a new key for your new domain.
Hello we just bought your plugin, but once it is in use on our site, it breaks our tour list template layout and all the tours do not show up in front end, please provide urgent solution NOW https://www.visittibet.org/tibet-tours/tibet-group-tours/
Hello Tony,
sorry to hear that you are having some issues. Please open a ticket in our support forum. You need to be log into your WPML to start the ticket. https://wpml.org/forums/forum/english-support/
Yes, it should be. If someone had the Lifetime in the past, nothing changes. Please log into your WPML account and you will see what kind of subscription you have.
Hello,
I am a WPML client, I paid some third-party wordpress programmer to build a site for me and he bought and installed your plugin on my site.
I stopped working with him and i now maintain my own site, but the third-party programmer did not provide me the login information for my plugin support.
I have all the posswords for the site itself except for WPML plugin.
Could you please help me?
thank you very much.
Hello Naftali,
if the WPML account was registered with your email address, we can reset the password for you (or you can do it yourself here: https://wpml.org/account/lost-my-password/). But if it was registered with the developer’s address and purchased with his company name, there is nothing we can do since it belongs to him.
Please use this:
https://wpml.org/home/contact-us/contact-form/
and send us more details: your site’s domain, the email address WPML was bought with, the order number (if you have one).
We’ll check your case and see if there is anything we can do for you.
Hello,
I want to know if the WPML can help me out to build this themes,
https://themeforest.net/item/carspot-automotive-car-dealer-wordpress-classified-theme/20195539?s_rank=1 . a multi lingual website or a language option like switch language button on top ?? its said to be html template and got WordPress version as well, any tips ?
Hello Taban,
this theme has a lot of custom options and hasn’t been tested by our Compatibility Team. I cannot see on the page any mentions that it’s WPML-compatible. It means, that you might have issues with making the site fully available in other languages. Please note that even if a theme is not WPML ready, you should be able to translate basic stuff such as pages, posts, categories, menu etc. But this theme has a lot of custom features and might be a tricky one. You can give it a try (and use our refund policy in case of issues). You can also try to find a different theme – please check this list: https://wpml.org/documentation/theme-compatibility.
Hello support,
I interest to buy WPML product for Multilingual CMS.
The price is 79Dollar I think worth it for me but ..
can i buy WPML product without Account renewal per year?
Thanks
Hello,
Thanks for your interest. Yes you are welcome to buy a subscription and then cancel the automatic renewal. You will not be charged for it. Once it has expired you will no longer have access to updates and support but you can keep using the files you have installed on your site.
Kind regards,
Thanks for reply,
Do you have a example website with WPML plugin ?
Hello, yes, we do. Please check our showcase: https://wpml.org/showcase/
Hello.
I’ve several questions regarding the use of your plugin on the multiblog site of my client. First of all, I know that my client already had a key before our agency started to work for them. So I guess I need an update. The only problem is, that I don’t know where to find the previous key. Could you be so kind and check if my client already purchased your product and get back to me, if that’s the case?
Next question is, which product my client needs. Does a multiblogsite count as one site? Or do I have to purchase a key for each blog of the multisite?
I’m really looking forward to your answer.
Best regards
Dennis
Hello Dennis,
Let me contact you via e-mail directly about this.
Kind regards,
Hi – looking for the option for registering as ‘non-profit’. Our site already runs WPML but looking to change ownership entity for WPML plugin. suggestions?
Thanks
Phil
Hello Phil.
To transfer the account you just need to log in to your account and edit the e-mail address as well as any other detail you may need in Settings. To edit the username you will need to contact us back and we will do it for you.
Kind regards,
We have installed Polylang with Lingotek and the machine translation works very easy. After uploading the original text it translates everything (content and picture titles) in to the language page very simply.
Do you offer such a feature aswell the machine translation to generate pages like this so easily?
We need approx. 600’000 characters to translate. What are the costs and for machine translation and which WPML version is required?
Hello Chris,
Yes, we offer machine translation through our Advanced Translation Editor. You can read more about this here https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/. You will need the CMS version
You can find the pricing here https://wpml.org/2018/12/machine-translation-quotas-for-wpmls-advanced-translation-editor/
Let me know of any further question you may have.
Kind regards,
Hello Mercedes
Thanks for your prompt reply. By CMS Version do you mean the Multilingual CMS https://wpml.org/purchase/ for 79$ and then the words packages for the WPML’s Advanced Translation Editor?
Best Chris
Hi Chris,
yes, that’s what Mercedes had in mind.
Hi, I have just purchased the plugin and installed on a demo site. Later, I have to transfer the whole files to client’s domain as I am doing now on my demo domain. Will be there be issues after transferring to client’s domain? If yes. how to resolve it?
Technically speaking there shouldn’t be any issues but I’m not sure how you plan to transfer your site. The only thing you will need to do is generating a new key for your new domain.
Hello we just bought your plugin, but once it is in use on our site, it breaks our tour list template layout and all the tours do not show up in front end, please provide urgent solution NOW https://www.visittibet.org/tibet-tours/tibet-group-tours/
Hello Tony,
sorry to hear that you are having some issues. Please open a ticket in our support forum. You need to be log into your WPML to start the ticket. https://wpml.org/forums/forum/english-support/
Hi,
I bought a lifetime account in 2016. Is it still valid?
Can I use it in every site I develop?
Yes, it should be. If someone had the Lifetime in the past, nothing changes. Please log into your WPML account and you will see what kind of subscription you have.