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22,896 Responses to “Pre-sales Questions”

  1. Hello,
    I use “Classified Ads WordPress Theme” on my page which uses its own “Classifieds Custom Post Types” plugin. This plugin creates pages (in this plugin, not between pages) where there are ad posted by users. My question is: have you tested WPML for this theme? Do you think WPML would help me translate these pages? Rival plugin to translate the site did not help me. Many thanks.

    • Hello Adrian,
      this theme hasn’t been tested by our Compatibility team (the same with the plugin) and we don’t know how it will work. If the post types have been implemented by following WordPress standards, there is a good chance that you will be able to translate them in WPML but I cannot say much for themes/plugins not checked by our team. You can buy WPML with our refund policy in mind. It will allow you to test WPML for 30 days and you don’t risk anything (except of time).

  2. Hey,
    I’ve purchased WPML plugin a few months back and canceled it after a few days.

    The problem was that it wasn’t compatible with screen readers, navigating with a keyboard was impossible (checked with a compatibility expert, we couldn’t manage to select a language using a keyboard).

    I’m using Avada theme, and want to use this plugin to add more languages to my site, but it must have compatibility in mind.

    Please advice on how to proceed.

    • Please log in to your WPML account and try to buy it again (when being logged in). Then you will be able to access our forum again. If for any reason it turns out that you want us to refund your order, you will be able to do so.

  3. Hey,
    As I’ve stated earlier, I’ve cancels the subscription months ago. I just want to know if you fixed the issues with compatibility for blind people, using the keyboard navigation and screen readers?
    Thank you !

    • Hello Danny,
      let me reach out to our developers to ask. Where can learn more about the issues you are mentioning? Did you create a support thread maybe? Anything that helps us to understand those issues better is much appreciated.

    • Danny, our devs say that we do have one accessibility issue we are working on. It’s something specific for the language switcher. Could you please remind us what was your issue? Thank you.

      • Hey, I don’t recall opening a thread of this issue.

        – The issue was that whenever I tried to switch language using keyboard navigation (instead of using the mouse), it’s wasn’t functional, even if I find the element I can’t use it with just the keyboard.

        – The screenreader (which reads text in DOM elements) couldn’t recognize the language switcher (it would skip the switcher and go to next element as if it didn’t existed) – blind users won’t even know it’s there.

        – Also, there was no option to change the aria-label to name it correctly for blind users. the element only shows the name of the language, for example: “English” instead of a prompt like: “select language”.

  4. I am working on 2 separate domain sites of translations that will be hosted on 2 separate country servers, currently in development for a client. Is there a way to link the language switcher to page on external sites or only internal to the wordpress installation?
    Thank you

    • Hello,
      WPML is a WordPress plugin and you need to have at least one WordPress-based site with WPML installed but you can use WPML with different domains per language, as explained in this tutorial.

      Would that help you in your case?

  5. Hi,

    I currently have an English site and I want to create Spanish and French versions of my site. I would like to ask if I publish a new page or post in my English site, will it also appear in my Spanish and French sites?


      • Thanks for your response, Agnes.

        Just to clarify, I will be using two different domain names for the French and Spanish version of the English site. I’m sorry, but I don’t think I understand that I would need to provide the translation. Can you also provide a video, if there’s any, so I would better understand it?


        • Hi Michele,
          Agnes is gone for the daty. WPML provides the different language versions of your site within the same wordpress install, but it does not provide the translated content itself. It offers automatic translation as one of the translation methods. You can see how WPML works here https://wpml.org/, in the video on our homepage.
          Let me know of any further question!

  6. Hi
    I am currently developing a multivendor website and I need a plugin translation for my website. I would like to purchase the Multilingual CMS – the most popular one. Is it a good option for a multivendor website? I ask this question because I have a limited budget for now.

    Please let me know.



  7. hello,

    I want to purchase Multilingual Blog- The economic solution for multilingual WordPress blogs and I need your company’s registration number so I can integrate it in the internal documentation. Usually this is a public information but I ca not find it anywhere.
    Could you please let me know it?

    Thank you,

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