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20,059 Responses to “Pre-sales Questions”
This plugin is not REAL multilingual plugin. Because according to users of this plugin (and my study of documentations), this plugin is actually ‘self-translation’ assisting tool. it does not allow translation like transposh. I have to hire professional dual-language expert, get content translated and then paste it, right??
great!! one last thing. can i machine translate unlimited content with that advance editor? or there is any words limit or monthly charges like subscription?
Hello,
now the Advance Translation Editor is still in beta and while it’s in beta it’s free and there are no limitations in terms of the length of your content. After the official release, ATE will become a paid service. But the good news is that every website registered to use ATE when it’s in beta, will be able to use it for free forever. So let’s say you have the X site. You register ATE for it now. You will be able to use ATE for that site always for free, even after ATE becomes a paid service/feature.
Hi i signed up and paid for 1 site ($29.00), now when i go see my purchase i notice there are 2 extra entries saying pending. i hope i wont be charged for those since all i needed was for 1 site. Furthermore i am unable to get WPML plug-in to setup my site to translate pages from english to french.Could you please help me. Thank you
Hello valli,
Don’t worry about the pending invoices. You will not get charged for them. Let me know if you want me to delete them for you. Did you check our Getting Started Guide? https://wpml.org/documentation/getting-started-guide/
Where do you get stuck exactly?
Best,
Hello Mercedes
Thank you for your response.
In order to get our website webpages translatable using WPML, at the download i was presented to download WPML Multilingual CMS, WPML Media which i did. My website is using ASTRA 1.5.5 word press theme and Elementor for page building. After installing the two plug-in presented, i am asked to install WPML translation string. when i click the install button,a page opens not showing this plug-in, so you see i cant get this to work.
If you require ScreenShots to the process i followed, please supply an e-mail address.
our website address is https://st-hubertsathyasai.ca , you can verify the page and advise how i can setup WPML to translate all theses pages. Thank you
Hello Valli,
please use our support forum to get technical help about using WPML. Please log into your WPML account first since only logged in users can ask for help: https://wpml.org/forums/forum/english-support/ Thank you.
My client, statschippac is a semiconductor package company
They have contracted my firm to build a new WP site. They are located in USA, China, Singapore and Korea.
We have leased a server space at WPengine.com
Your software plugin was recommended to me.
We need to create in English first, then Simplified Chinese and Korean versions
Is it possible to get a trial version before we do a full purchase? The client wants to see first hand how it will handle the Simplified Chinese and Korean.
We can do this on only a couple of pages to test it out.
THANKS,
PAUL W. DRAPER, CEO
7TH WORLD LLC
CELL: 408 813-7318
Thanks for your interest in WPML. The only way to test WPML on your site is to buy it with our refund policy in mind. It allows you to test WPML for 30 days, without any risk. You can also access our support forum during your trial.
what is the minimum we will need to spend for one site license ?
How strong is the SIMPLIFIED CHINESE language translation?
and the KOREAN translation?
statschippac.wpengine.com
How strong is the SIMPLIFIED CHINESE language translation?
Are you asking about machine (automatic) translations? We use the Azure’s MT engine. The automatic translations are pretty good but definitely required some polishing by a human.
To be able to use the machine translation feature you need the WPML Translation Management plugin, which is available only in the “Multilingual CMS” (or Multilingual Agency) package.
We don’t have any package that includes all the WPML add-ons and can be used for one site. The Multilingual CMS ($79) package can be used for one, two or three sites. Of course, you don’t need to install it on three sites.
great!! one last thing. can i machine translate unlimited content with that advance editor? or there is any words limit or monthly charges like subscription?
We don’t have a phone number and any official email. If you need any email address we are using to contact our customers, you can contact us using this form: https://wpml.org/home/contact-us/contact-form/ and we will reply you back. I cannot share the email in comments.
Hi there!
I would like to know if WPML now supports websites with different languages hosted in different locations. For example, the main website with http://www.domain.com is hosted in the US, and fr.domain.com is hosted in France. Will this function be possible for WPML?
Thank you very much!
Hello Benjamin,
you can still use the plugins that you downloaded/installed a year ago but an active subscription is required to access the Download section in your WPMl account. If you have the WPML plugins saved somewhere in your local or remote drive, you can use them. But I wouldn’t recommend doing so since for security reasons it’s better to use the most recent version of WordPress and plugins.
Hello Santosh,
If you do not renew your account you can keep using the files you have installed on your site but you will lose access to updates and support.
you mean i may have to pay extra for add-ons even after buying $79 package??
if yes then how much total if i want to make woocommerce store multi language?
if there separate cost for advance editor??
A reply to Paul: “We don’t have any package that includes all the WPML add-ons and can be used for one site. The Multilingual CMS ($79) package can be used for one, two or three sites. Of course, you don’t need to install it on three sites.”
Hello Milan,
No, we mean that the CMS subscription includes all the add-on modules but can be used to register 1,2 or 3 sites. You do not need to pay more than 79$.
We do not have a plan to register only 1 site including all the modules. The Blog version (29$) allows to register 1 site only but it only gives you access to the core plugin.
Hello, I’d like to know if it’s possible to make work WPML on a wordpress website already done.
I suppose the answer is yes but… it’s difficult?
Thanks!
Our website has WPML but the license is from another developer. We want to buy a license. Can we just purchase the license and create a new key for the site without any conflicts.
I’d like to know before purchasing if the switch language menu has the flexibility to use a subdomain or a separate domain name for each language and if so, can it be changed later from one format to another? thanks!
Hello,
yes, when you configure your language switcher (WPML settings) you can choose subfolders or subdomains and you can change that configuration later. If you are interested in assigning separate domains (not subdamains), some extra setup is required on your server and described here: https://wpml.org/2016/04/use-wpml-different-domains-per-language/
Hello Mark,
this plugin hasn’t been tested by our Compatibility Team so we don’t know what kind of issues you might expect. Sometimes even plugins that haven’t been tested by us will work with WPML without any problems. You can consider purchasing WPML and testing it by yourself, keeping our refund policy in mind. https://wpml.org/purchase/refunds-policy/
we are currently using the latest Q-Translate-X which as you know is not updates for years and it has started to give us some technical problems due to its age.
I have a few questions and hope that you can answer me.
1) We are using German and Serbian. You support both of those languages?
2) Is there a way to convert Q-Translate-X to the WPML? Does it cost additionally?
3) We are a company, can we buy it with a credit card and we need a bill addressed to the company?
It should migrate the bulk of your content, but you’ll still need to do some steps manually. There’s no problem with your language pair.
Yes, most of our clients are companies. You will receive a tax receipt with the details of your company and you can use your VAT number to skip the EU VAT in the checkout.
If you have other questions, please ask here if that’s OK.
Hello Ana, the Ultimate member plugin hasn’t been tested by our Compatibility Team. So it might work with WPML or you might have some issues. We cannot say. Please consider purchasing WPML and testing it by yourself, keeping our refund policy in mind: https://wpml.org/purchase/refunds-policy/
Hello Fernando,
not, it’s not 75%. May I ask why you would expect 75%? Did you see it anywhere on our pages? Maybe it was a mistake.
The renewal for the Multilingual CMS package is $59, as the “Account renewal per year” row of this table says.
I want to buy WPML , and iam wondering if the plugin also include the support plugin for visual composer and woocommerce , or if i should buy them as well .
The second question is how do i know if my template supports WPML ?
WPML works great with both Visual Composer (now called WP Bakery Page Builder) and with WooCommerce. You will need to get the Multilingual CMS package (costs $79) for compatibility with VC and WooCommerce.
WPML integrates with WooCommerce and the Visual Composer (actually with the WPBakery plugin, the former name of Visual Composer). You will need the Multilingual CMS (or Multilingual Agency) package for both.
Hello Katja,
No it will not be a problem. You can buy the subscription in your client’s name and then edit the details in Settings.
About Elementor please check this article to see how to translate it with WPML https://wpml.org/documentation/plugins-compatibility/elementor/
This plugin is not REAL multilingual plugin. Because according to users of this plugin (and my study of documentations), this plugin is actually ‘self-translation’ assisting tool. it does not allow translation like transposh. I have to hire professional dual-language expert, get content translated and then paste it, right??
Hello Milan,
WPML allows to translate your content in different ways. If you want to use machine translation you can do it though our Advanced Translation Editor. More info here https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/
Best,
great!! one last thing. can i machine translate unlimited content with that advance editor? or there is any words limit or monthly charges like subscription?
Hello,
now the Advance Translation Editor is still in beta and while it’s in beta it’s free and there are no limitations in terms of the length of your content. After the official release, ATE will become a paid service. But the good news is that every website registered to use ATE when it’s in beta, will be able to use it for free forever. So let’s say you have the X site. You register ATE for it now. You will be able to use ATE for that site always for free, even after ATE becomes a paid service/feature.
Hi i signed up and paid for 1 site ($29.00), now when i go see my purchase i notice there are 2 extra entries saying pending. i hope i wont be charged for those since all i needed was for 1 site. Furthermore i am unable to get WPML plug-in to setup my site to translate pages from english to french.Could you please help me. Thank you
Hello valli,
Don’t worry about the pending invoices. You will not get charged for them. Let me know if you want me to delete them for you. Did you check our Getting Started Guide? https://wpml.org/documentation/getting-started-guide/
Where do you get stuck exactly?
Best,
Hello Mercedes
Thank you for your response.
In order to get our website webpages translatable using WPML, at the download i was presented to download WPML Multilingual CMS, WPML Media which i did. My website is using ASTRA 1.5.5 word press theme and Elementor for page building. After installing the two plug-in presented, i am asked to install WPML translation string. when i click the install button,a page opens not showing this plug-in, so you see i cant get this to work.
If you require ScreenShots to the process i followed, please supply an e-mail address.
our website address is https://st-hubertsathyasai.ca , you can verify the page and advise how i can setup WPML to translate all theses pages. Thank you
Hello Valli,
please use our support forum to get technical help about using WPML. Please log into your WPML account first since only logged in users can ask for help: https://wpml.org/forums/forum/english-support/ Thank you.
re:
Trial Version to test?
Hi WPML folks,
My client, statschippac is a semiconductor package company
They have contracted my firm to build a new WP site. They are located in USA, China, Singapore and Korea.
We have leased a server space at WPengine.com
Your software plugin was recommended to me.
We need to create in English first, then Simplified Chinese and Korean versions
Is it possible to get a trial version before we do a full purchase? The client wants to see first hand how it will handle the Simplified Chinese and Korean.
We can do this on only a couple of pages to test it out.
THANKS,
PAUL W. DRAPER, CEO
7TH WORLD LLC
CELL: 408 813-7318
Hello Paul,
Thanks for your interest in WPML. The only way to test WPML on your site is to buy it with our refund policy in mind. It allows you to test WPML for 30 days, without any risk. You can also access our support forum during your trial.
what is the minimum we will need to spend for one site license ?
How strong is the SIMPLIFIED CHINESE language translation?
and the KOREAN translation?
statschippac.wpengine.com
Are you asking about machine (automatic) translations? We use the Azure’s MT engine. The automatic translations are pretty good but definitely required some polishing by a human.
To be able to use the machine translation feature you need the WPML Translation Management plugin, which is available only in the “Multilingual CMS” (or Multilingual Agency) package.
What is your entry level price for one site install?
—Paul
We don’t have any package that includes all the WPML add-ons and can be used for one site. The Multilingual CMS ($79) package can be used for one, two or three sites. Of course, you don’t need to install it on three sites.
What is your cost for one site install?
—Paul
Paul, your previous question was awaiting moderation. I’ve just replied.
great!! one last thing. can i machine translate unlimited content with that advance editor? or there is any words limit or monthly charges like subscription?
Your previous question was awaiting moderation. I have just replied.
Hi I need to know if you have a Woocommerce Multi currency plugin thats works with the YITH AUCTIONS FOR WOOCOMMERCE.
Is there any link to the “WPML Currency Switcher” plugin
Hello Pablo,
We have tested YITH Auctions for WooCommerce and it works well with WPML https://wpml.org/extensions/yith-auctions-woocommerce-premium/
Our WCML has a multicurrency feature included https://wpml.org/documentation/related-projects/woocommerce-multilingual/#multiple-currencies
This article will also help https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/
Best,
Thanks! And how much it cost the plugin?
You will need the CMS (79$) or Agency (159$). These are yearly subscriptions. More details here https://wpml.org/purchase/
Hi there,
In order to buy a license a need following data about your company, please feel free to e-mail me with following information:
Company Name
VAT
Postal code
Address
City
Country
Contact e-mail
Phone
Hello,
This is what you will see in your odrer after purchasing WPML:
OnTheGoSystems Limited
22/F 3 Lockhart Road
Wanchai
Hong Kong
Registration number: 1683657 VAT number: EU196000846
We don’t have a phone number and any official email. If you need any email address we are using to contact our customers, you can contact us using this form: https://wpml.org/home/contact-us/contact-form/ and we will reply you back. I cannot share the email in comments.
Hi there!
I would like to know if WPML now supports websites with different languages hosted in different locations. For example, the main website with http://www.domain.com is hosted in the US, and fr.domain.com is hosted in France. Will this function be possible for WPML?
Thank you very much!
Hello Damian,
WPML supports different domains but some special setup is required on your server as explained in this post: https://wpml.org/2016/04/use-wpml-different-domains-per-language/
Is it available for Indonesian language?
Yes, you can use WPML with Indonesian.
Hi guys,
I bought a license (CMS) a little over 1 1/2 years ago. Entered two domains (for site keys / license) but the project was closed before going live.
Now I want to use the version for my current project, but I’m not able to change the site keys, nor I’m able to download the plugin.
Is this a bug or expected behavior? I think you wrote somewhere that a license once bought can be used as long as its compatible.
Please help me – activating my new site with the plugin I’ve bought.
Thanks in advance.
Hello Benjamin,
you can still use the plugins that you downloaded/installed a year ago but an active subscription is required to access the Download section in your WPMl account. If you have the WPML plugins saved somewhere in your local or remote drive, you can use them. But I wouldn’t recommend doing so since for security reasons it’s better to use the most recent version of WordPress and plugins.
Is account renewal is mandatory.? What happens if account not renewed.?
Hello Santosh,
If you do not renew your account you can keep using the files you have installed on your site but you will lose access to updates and support.
kind regards,
you mean i may have to pay extra for add-ons even after buying $79 package??
if yes then how much total if i want to make woocommerce store multi language?
if there separate cost for advance editor??
A reply to Paul: “We don’t have any package that includes all the WPML add-ons and can be used for one site. The Multilingual CMS ($79) package can be used for one, two or three sites. Of course, you don’t need to install it on three sites.”
Hello Milan,
No, we mean that the CMS subscription includes all the add-on modules but can be used to register 1,2 or 3 sites. You do not need to pay more than 79$.
We do not have a plan to register only 1 site including all the modules. The Blog version (29$) allows to register 1 site only but it only gives you access to the core plugin.
Let me know if this is better now?
Hello, I’d like to know if it’s possible to make work WPML on a wordpress website already done.
I suppose the answer is yes but… it’s difficult?
Thanks!
Hello Alessandra,
Yes, you are welcome to install WPML at any time.
Kind regards,
Hi,
Our website has WPML but the license is from another developer. We want to buy a license. Can we just purchase the license and create a new key for the site without any conflicts.
Hello Marilyn,
yes, you can. The software we provide is always the same, doesn’t matter who purchased and registered WPML.
I’d like to know before purchasing if the switch language menu has the flexibility to use a subdomain or a separate domain name for each language and if so, can it be changed later from one format to another? thanks!
Hello,
yes, when you configure your language switcher (WPML settings) you can choose subfolders or subdomains and you can change that configuration later. If you are interested in assigning separate domains (not subdamains), some extra setup is required on your server and described here: https://wpml.org/2016/04/use-wpml-different-domains-per-language/
hello,
is the plugin compatible with this plugin?
Restaurant Menu by MotoPress
https://wordpress.org/plugins/mp-restaurant-menu/
thanks
Hello Mark,
this plugin hasn’t been tested by our Compatibility Team so we don’t know what kind of issues you might expect. Sometimes even plugins that haven’t been tested by us will work with WPML without any problems. You can consider purchasing WPML and testing it by yourself, keeping our refund policy in mind. https://wpml.org/purchase/refunds-policy/
Dear people,
we are currently using the latest Q-Translate-X which as you know is not updates for years and it has started to give us some technical problems due to its age.
I have a few questions and hope that you can answer me.
1) We are using German and Serbian. You support both of those languages?
2) Is there a way to convert Q-Translate-X to the WPML? Does it cost additionally?
3) We are a company, can we buy it with a credit card and we need a bill addressed to the company?
Any chance of contact per email?
Best regards,
Srdjan
Dear Srdjan,
thank you for your interest in WPML.
1. Yes, we do.
2. Yes, there is: https://wpml.org/documentation/related-projects/qtranslate-importer/
No, there is no additional cost.
3. Yes, you can.
We created a migration plugin from Qtranslate:
https://wordpress.org/plugins/qtranslate-to-wpml-export/
It should migrate the bulk of your content, but you’ll still need to do some steps manually. There’s no problem with your language pair.
Yes, most of our clients are companies. You will receive a tax receipt with the details of your company and you can use your VAT number to skip the EU VAT in the checkout.
If you have other questions, please ask here if that’s OK.
Before I buy it could someone please tell me if WPML is compatible with Ultimate member plugin?
Hello Ana, the Ultimate member plugin hasn’t been tested by our Compatibility Team. So it might work with WPML or you might have some issues. We cannot say. Please consider purchasing WPML and testing it by yourself, keeping our refund policy in mind: https://wpml.org/purchase/refunds-policy/
Should work fine. Here is a documentation page on Ultimate Member website:
https://docs.ultimatemember.com/article/193-wpml-integration
And I’m seeing resolved tickets in our support about how to translate different parts of the site. For example:
https://wpml.org/forums/topic/integration-with-ultimate-member-plugin/
Does this help?
I think so. Thank you.
Hello, how much is the renewal for the $79 package?
It is 75% of that price?
Why does it say $59 for renewal?
Thanks
Renewals cost 75% of the original price. So when you buy the $79 account, your yearly renewals are $59.
Hello Fernando,
not, it’s not 75%. May I ask why you would expect 75%? Did you see it anywhere on our pages? Maybe it was a mistake.
The renewal for the Multilingual CMS package is $59, as the “Account renewal per year” row of this table says.
Please check the purchase page > Frequently Asked Questions number 5.
How do account renewals work?
It says 75%, which is not $59…
Thanks. If you pay $79 for the first year, you will pay $59 for the next one, which is more or less 3/4 of the original price.
Greetings support,
I want to buy WPML , and iam wondering if the plugin also include the support plugin for visual composer and woocommerce , or if i should buy them as well .
The second question is how do i know if my template supports WPML ?
WPML works great with both Visual Composer (now called WP Bakery Page Builder) and with WooCommerce. You will need to get the Multilingual CMS package (costs $79) for compatibility with VC and WooCommerce.
Most WordPress themes work fine with WPML. We maintain a list of themes that we’ve tested here:
https://wpml.org/documentation/theme-compatibility/
WPML integrates with WooCommerce and the Visual Composer (actually with the WPBakery plugin, the former name of Visual Composer). You will need the Multilingual CMS (or Multilingual Agency) package for both.
>The second question is how do i know if my template supports WPML ?
Please check this list:
https://wpml.org/documentation/theme-compatibility/
But please note that even if your theme is not on that list, it can still work with WPML.
Hi,
I’m not clear how this works. Can we add our own translations? And, if we want something to be machine translated, is that an extra cost?
Hello Christine,
WPML offers both options. Machine translation is at no extra cost for now. You can read about the different ways to translate your site here https://wpml.org/documentation/translating-your-contents/
Kind regards,
Can i Buy the Plugin for my client or ist it a Problem because the license will be at our companys name? Is it working with Pagebuilder Elementor?
Hello Katja,
No it will not be a problem. You can buy the subscription in your client’s name and then edit the details in Settings.
About Elementor please check this article to see how to translate it with WPML https://wpml.org/documentation/plugins-compatibility/elementor/
Best regards,