Getting started
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Your email with account information is titled “Your WPML login and invoice information”. If you don’t see this email in inbox, check your Spam folder. Where can I find the email if it’s missing? To find the missing email with your account information: Check the All Mail folder Check the Promotions folder Check the Spam…
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No, we don’t offer a trial or demo version of WPML. However, we do offer a 30-day money back guarantee. We’re confident you’ll love our plugin, which is why we’re giving you 30 days to try it. If you’re still unsatisfied with WPML, you can request a refund within 30 days of your purchase –…
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After you buy WPML, log into your account and go to the Downloads section. You will see OTGS Installer. Download, install, and activate it on your WordPress site and follow the setup instructions.
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WPML updates don’t show up right away because we release them in batches. Once we release it to all sites, they become available on the Plugins page. Why do you use this gradual rollout process for WPML plugins? We use a gradual rollout process for all WPML plugins, including our add-ons, to protect your site….
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You can install String Translation from the Commercial tab in your WordPress admin, or from WPML’s Downloads page. String Translation is only available for Multilingual CMS and Multilingual Agency plans. If you own a Multilingual Blog plan, you’ll need to upgrade your account. How can I install String Translation from the Commercial tab? To install…
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You can manually update WPML by deactivating the old version and reinstalling it via the OTGS Installer plugin, keeping your translations intact.
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You can install beta versions of WPML from the backend of your website. To do this, go to the Plugins page and click on the Commercial tab. From there, you can switch between Production and Beta channels. What do I need to consider before installing beta versions of WPML? Beta versions of WPML let you…
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If you are frequently moving the database between production, development, and staging, you can set the site key in the wp-config.php file. This method allows you to avoid re-entering the site key when moving the database between different environments. By generating a unique site key for each domain and adding them to their respective wp-config.php…
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In WPML, credits are currency you use to pay for automatic translations.
Error messages
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This error happens when WPML can’t match a translated XLIFF file with the original one. There are two ways to fix this. “The uploaded XLIFF file doesn’t belong to this system” error message What causes this error? The mismatch happens when you change your site’s content before uploading the file. This causes the original content…
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You can adjust your server settings by adding rewrite rules in your NGINX settings.
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You may see this message after trying to upload WPML 4.5 or later via the Plugins page in WordPress. Learn how to solve this issue.
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There’s usually four problems that cause a 500 error. Follow our available solutions to resolve it. What is a 500 error? A 500 error means there’s an issue in the PHP code of your site. To identify the issue, start by enabling debug. Then, follow our four available solutions. Is the 500 error happening because…
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If WPML can’t connect to WPML.org, you can force another check, inspect the Installer Support Log, or get help from our support team. How can I force another check when WPML can’t connect? You can force another check to clear the notice by going to Dashboard → Updates and clicking the Check again button.You can solve broken table error messages by bringing the issue to our support team.
Troubleshooting
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Your translated strings are likely not showing up because your WP Memory limit is below WPML’s minimum requirement of 128M. To check your current WP Memory Limit value, go to WPML → Support. If it’s below 128M: Follow the steps to increasing your WP Memory Limit. Go to WPML → String Translation, select the translated…
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When using the Classic Translation Editor, larger pages that are fully translated might display as only partially translated, such as showing 80% completion for a 100% translated page. This is usally caused by PHP configuration limits. You can resolve this by by increasing the max_input_vars setting in your PHP configuration. How can I increase the…
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You can troubleshoot WPML language issues by enabling PHP debug, resetting WPML, redoing language setup, or seeking support if problems persist.
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Sometimes, third-party plugins call the flush_rewrite_rules(true) function too often. This leads to changes in the rewrite rules in your .htaccess file, which can cause issues on your WordPress site. What is the flush_rewrite_rules(true) function and what happens when plugins call it too often? The flush_rewrite_rules(true) function in WordPress is used to regenerate rewrite rules, which…
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You can debug performance issues using a plugin like Debug Bar, which provides a detailed breakdown of database queries to help pinpoint slow pages and bottlenecks, visible only to admins.
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Your texts are showing as ??????? due to a database encoding mismatch. Fix it by running the SQL ALTER statements or using the Database Collation Fix plugin.
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WPML can’t write MO files mostly due to file permission issues, preventing access to the WordPress languages folder. Ensure the folder is writable.
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You can resolve “stuck” translation status or errors by editing pages in your chosen translation mode or altering translators via Translation Management.
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Your shop page title may be missing in the breadcrumbs due to WooCommerce settings and permalink configuration. Ensure both your permalink product base and page slug match your shop slug.
Getting support
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Before opening a WPML support ticket, ensure your system is updated and meets required specifications. Also check for potential conflicts with other themes or plugins.
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You can provide supporters with a copy of your site by using a third-party plugin for creating site copies. For this, we recommend the free Duplicator plugin.
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You can provide debug information for faster support by going to WPML → Support in your WordPress dashboard and clicking the debug information link.
How-to
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To delete a translation of a page, start by switching to the secondary language and trashing the page. Then, go to the Trash page and use the Delete Permanently option.
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You can get the current language by using two WPML hooks, wpml_current_language, and wpml_post_language_details.
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You can get other languages for a current post using WPML’s hooks to access all, specific, or the current language.
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You can translate internal and external links using WPML’s Advanced Translation Editor.
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You can translate HTML attributes using WPML’s Advanced Translation Editor.
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You can get a WPML tax invoice and update your billing information in your WPML account.
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You can translate all taxonomy terms at once by assigning them all to a temporary post or page and sending it to translation.
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If you find that a taxonomy translation isn’t connected to its default language term, you need to edit the term in the secondary language. Then, use the Language box to connect the translation to the corresponding term in the default language. To reconnect the taxonomy translations, follow these exact steps: Use the language switcher in…
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You can link a page that is a translation of another page using the Connect with translations feature.
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You can generate a PO file for a plugin or theme by using the Theme and plugins localization feature in WPML.
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You can completely remove a language and all its translations in the WPML Languages settings. How can I remove a language and all its translations from my site? To remove a language and all existing translations from your site: Go to WPML → Languages. Under Site Languages, click Add / Remove languages and unselect the…
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Once you save the options for your site’s default language or a custom language, changing the language code requires you to follow a multi-step process. This involves adding a new language language, duplicating the content to the new language, and erasing the old content and language. It is not possible to change the language code…
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When you see an unexpectedly large number of queries you can improve performance of translated pages by turning off the String Translation Tracking and Auto ID Adjust features.
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To disconnect a translation, go to the page editor, switch to the secondary language, and set translation to ‘None’ before saving.
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To remove the “This site is registered on wpml.org as a development site” notice, switch your site key from development to production in your WPML.org account. What are production and development sites? The following table outlines the difference between production and development sites, and the available quote each WPML plan includes. Production SiteDevelopment SiteDescriptionThe final…
Misc
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WPML AI automatically sets the correct formality for each language, removing the need for manually setting it yourself.
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WPML fully supports right-to-left (RTL) formatting and languages, including Arabic, Hebrew, Urdu, Kurdish, and Persian. Page in English (LTR) Page in Arabic (RTL) Does WPML support RTL layouts? Yes, WPML fully supports RTL layouts. However, it only applies them to themes that support RTL. If a theme…
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No, it is not possible to have different Front or Post pages per language due to WordPress database limitations.
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The translation credits you purchase from WPML are non-refundable. If I cancel or delete automatically translated content, can I get the used credits back? No, we cannot restore credits that you have already used. Once you’ve used your credits, we immediately compensate the chosen translation engine for the automatic translation service. Can I transfer the…
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In WPML, text domains help identify which strings belongs to what plugin or theme. Text domain in WPML In addition to serving as a unique identifier, text-domains can help you: Find strings in specific plugins and themes. Clean the String Translation table by removing strings from plugins and themes. How to…