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Stay Ahead of Breaking Issues by Sharing Your Theme and Plugin Info with WPML

Compatibility
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Instead of battling with compatibility issues, help us help you. Sharing the theme and plugin information from your WordPress website lets us swiftly address any problems and keep you updated. By investing a moment now, you can save hours of troubleshooting later. 

Why Share Your Theme and Plugin Information with WPML

Our team puts tremendous effort and work into developing WPML, and the authors of other themes and plugins do as well. But, in the dynamic world of WordPress, compatibility issues can happen. 

To keep your WordPress site running smoothly, WPML provides an option that sends us information about the themes and plugins you’re using on your site. When you select this option, it helps us:

  • Fix compatibility issues faster and more efficiently
  • Contact you about any critical issues or important updates related to the plugins or themes you are using

How We Use the Info You Share

Your trust is our top priority. When you enable this feature, we only collect the list of plugins and themes your site uses. No other information about your site, its usage, or yourself is shared.

We reach out to you only when we spot a significant compatibility concern or there’s an update you shouldn’t miss. You won’t get spam – just critical information you need to keep things running smoothly

How to Enable Theme and Plugin Reporting

You can enable the option to share the list of active themes and plugins on your site from two places.

WPML Setup Wizard

When installing WPML on a new site, you’ll come across this setting in the Support step of the Setup Wizard.

Enabling the option to share theme and plugin information from the Setup Wizard

WPML Languages Page

If you already have WPML set up on your site, go to WPML → Languages and scroll down to Reporting to wpml.org.

Enabling the option to share theme and plugin information from the Languages page

Thoughts, Comments?

Did you know about this WPML feature and what it’s for? Do you usually enable or disable it on your sites? 

Let us know in the comments below. Your feedback helps us make WPML even better for you.

4 Responses to “Stay Ahead of Breaking Issues by Sharing Your Theme and Plugin Info with WPML”

  1. Hi,

    I think it’s a bit weird to have that setting on the WPML → Languages page, as it’s not directly related to the languages. I think it’s more logical to have it on the settings page or the support page.

    Thanks
    JP

    • Hi JP,
      Thanks for taking the time to leave a comment! On the WPML → Languages page, you can find many of the configurations that you see in the WPML setup wizard, including selecting the languages you want to translate your site into, choosing a URL format, and enabling the reporting to WPML.org function. However, I understand your point and I’ll pass it on to our team.