Problem:
The client is experiencing issues updating translations after changes to dictionary entries. They expected to see a specific translation, but the system is showing an incorrect automatic translation. Solution:
1) Update WPML to the latest version (4.7.2). Go to Plugins > Add New > Commercial > Click "Check for Updates" and update WPML plugins to the latest versions. Remember to create a backup before taking any action.
2) Then go to the Glossary tab and click the 'Update Existing Translations' button.
If this solution is not relevant to you because it is outdated or does not apply to your case, we recommend that you open a new support ticket. We also recommend that you check related known issues at https://wpml.org/known-issues/, verify the version of the permanent solution, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: WPML support forum.
Problema: El cliente está intentando completar la traducción al inglés de una nueva página en su sitio web utilizando el tema Divi. Todos los plugins y componentes están actualizados. Sin embargo, enfrenta problemas con marcadores de formato que aparecen en algunos espacios y un error al presionar Alt+1, lo que impide que WPML publique la versión en inglés de la página. Solución: 1. Solicitamos al cliente que comparta capturas de pantalla o un enlace a un video que muestre el problema para entender mejor el escenario. 2. Verificamos la página en ambos idiomas y no observamos el problema mencionado, por lo que preguntamos al cliente si ya ha resuelto el inconveniente.
Si la solución proporcionada no es relevante porque podría estar desactualizada o no aplicar a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, por favor visita nuestro foro de soporte.
Problem: Il cliente ha bisogno di tradurre un sito in più lingue utilizzando WPML AI e desidera sapere come i dati vengono passati a ChatGPT per la traduzione, preoccupato per la comprensione del contesto e se le traduzioni vengono gestite singolarmente o in modo coerente. Solution: I motori di traduzione, inclusi quelli usati da WPML AI, lavorano traducendo segmento per segmento. WPML non gestisce direttamente questo processo, ma migliora le traduzioni aggiungendo informazioni come il contesto e il tipo di formalità, oltre a considerare il Glossario e le modifiche alla memoria di traduzione. I test interni hanno mostrato che le traduzioni effettuate con WPML AI sono di alta qualità, richiedendo poche o nessuna modifica.
Se la soluzione proposta risulta non essere pertinente, perché potrebbe essere datata o non applicabile al tuo caso, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di consultare la pagina dei problemi noti per verificare la versione della correzione permanente e confermare che hai installato le ultime versioni di temi e plugin.
Problème : Vous recevez un message indiquant que vous n'avez plus de crédits alors que vous êtes en mode de paiement à l'utilisation pour les traductions. Solution : Il semble que le mode de traduction 'pay as you go' ne soit pas actif. Suivez ces étapes pour résoudre le problème : 1. Visitez votre page de compte sur https://wpml.org/account/sites/ 2. Supprimez la clé du site. 3. Allez dans Plugins -> Ajouter un nouveau -> Onglet commercial. 4. Cliquez sur 'Désenregistrer WPML de ce site'. 5. Cliquez sur 'Enregistrer WPML'. 6. Cliquez sur 'Get a key for this site' (Obtenir une clé pour ce site). 7. Enregistrez le site et entrez la nouvelle clé. 8. Essayez d'activer le mode payant à nouveau. Si le problème persiste, nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si cela ne résout pas le problème, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: The client is experiencing an issue where the translation of a page using WPML is stuck at 97% completion and cannot be saved. This problem arises because the HTML markers in the translation do not match those in the original text, which is essential for maintaining the page's HTML integrity. Solution: To resolve this issue, ensure that the HTML markers are identically set in both the original and translated text. This involves selecting the text with the mouse and clicking on the marker to set it correctly. There should be no spaces between markers and no markers should be missing. This requirement helps prevent accidental HTML styling breaks, link omissions, or design issues. For more detailed guidance, refer to the WPML documentation on safe HTML editing: Safe HTML Editing. If adjusting the markers does not resolve the issue, please open a support ticket.
If these solutions do not apply or if the problem persists, we recommend opening a new support ticket. It's also advisable to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: WPML Support Forum.
Problem: The client needed confirmation on the calculation of 1.5 million credits for translating their website into multiple languages and requested an estimate of potential monthly costs under a Pay-as-You-Go plan. Solution: We confirmed that the client's calculation of 1.5 million credits costing approximately €512 was correct. We also clarified that under the Pay-as-You-Go plan, the monthly costs would depend on the actual words/credits used; there is no fixed monthly fee, and if no credits are used, no charges apply.
For further assistance with specific WPML functionalities or issues, we recommend visiting our support forum at https://wpml.org/forums/. Additionally, it's advisable to check for any related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and ensure that the latest versions of themes and plugins are installed. If the provided solution does not resolve your issue or seems outdated, please open a new support ticket.
Problem: You are experiencing issues with outdated translations on your website's Spanish and Russian pages, where old versions of content appear instead of the updated English version. This includes missing video testimonials and links, as well as outdated text boxes. Solution: First, ensure that all translations are fully completed. In your WordPress admin, navigate to the specific post or page, and check the translation status. If the translation is incomplete, you will see a Gear icon indicating that updates are needed. Complete these translations to ensure all content is up-to-date. Additionally, after updating the WPML plugin, it's crucial to verify that all translations have been properly applied. If you're still seeing discrepancies after completing these steps, it might be due to caching or other configuration issues.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are experiencing an issue where no translation credits are displayed after unlinking your main page from itself. Additionally, there was confusion regarding the connection status of your test environment, which seemed to still be linked to the main site even after being removed. Solution: First, verify the amount of translation credits that should be available. According to our records, you should have 56066 credits on your website. Next, please visit https://wpml.org/account/sites/ and remove the sitekey for your main website. After removing the sitekey, generate a new one and replace the old sitekey in your WordPress admin under WP > Plugins > Add new > Commercial Tab. Once you have updated the sitekey, share the new sitekey with us so we can check the status and ensure that the credits display correctly.
If this solution does not resolve your issue or seems irrelevant due to changes in our system or your specific setup, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also contact our support team directly at WPML support forum.
