Problem: The client reported issues with WPML Sticky Links 1.5.5 is not converting permalinks in widgets and page excerpts. The site uses the Classic Editor and the Classic Widgets plugin. Solution: In fact, this is not a bug. Sticky Links does not cover those elements for link conversion yet. The support provided a patched version of Sticky Links, which solved those issues, and the issue was escalated to development for further revision.
If these solutions do not resolve your issue or seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing issues where changes made to content blocks in French do not appear on the translated versions of the product pages. The newly created translated content blocks are not updating correctly across different languages. Solution: First, ensure that the custom fields in the translation settings are set to be copied with each translation update, not just once. This setting allows WPML to replace the content in the correct language internally. If the content block updates correctly in one language (e.g., English), you should re-save the translation for other products displaying the incorrect content block, and WPML will handle the rest. Clear your site's cache after these updates. If you do not see all your products in the translation dashboard, it might be due to the 'Unfinished' filter being applied. You can trigger WPML to change the translation status to 'needs update' by making a minor modification to the product and then re-saving the translation. For mass updates, you can modify and re-save all products in bulk, which should trigger the translation status change. Remember, do not modify translations using the WordPress editor on the product page. Instead, use the WPML Translation Editor (ATE) by clicking the sign shown here: https://prnt.sc/UUuYB2BEzPJq. This will open the translation editor for one page at a time, where you can re-save or modify the translation so that the new block is copied. If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if needed.
Problem: The client reported issues with untranslated parts of their website, including the sidebar, bullet points, button 'bekijk vergroot', subheadline 'het verhaal', and the footer. Additionally, some ACF fields were locked, preventing translation. Solution: We advised the client to activate the pro version of the ACF plugin to unlock and edit the fields. For the untranslated text not coming from ACF fields, you can follow this errata https://wpml.org/errata/pro-theme-layout-texts-not-translatable-via-wpml-translation-editor/ If this solution does not resolve your issue or seems irrelevant due to updates or different circumstances, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.
Problem: Sie haben eine Unterseite "MASCHINEN", die als Portfolio-Seite definiert ist, aber die Übersetzungen werden nicht angezeigt, obwohl sie im Advanced Translation Editor (ATE) korrekt erscheinen. Solution: Wir empfehlen Ihnen, folgende Schritte durchzuführen: 1. Überprüfen Sie, ob die Seite "Maschinen" tatsächlich mit dem Portfolio-Template versehen ist. Eine hilfreiche Anleitung finden Sie hier: https://www.betheme.com/tutorial/set-blog-portfolio-pages/ 2. Stellen Sie sicher, dass Sie ein Backup Ihrer Website haben. 3. Entfernen Sie die Portfolio-Zuweisung der Seite "Maschinen" und definieren Sie sie als normale Seite. 4. Nehmen Sie eine Änderung an der Originalseite vor und aktualisieren Sie anschließend die Übersetzungen. Diese Schritte helfen uns zu überprüfen, ob das Problem tatsächlich mit dem Portfolio-Template zusammenhängt.
Falls diese Lösung nicht relevant ist, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum: https://wpml.org/de/forums/forum/support-in-german/
Problem: The category thumbnail is missing in the secondary language. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WPML -> Settings -> Custom Term Meta Translation. 2. Search for
thumbnail_id
. 3. Change its setting from 'Don't translate' to 'Copy', and then click the Save button. 4. Go to Products -> Categories, and use the 'Quick Update' option by clicking the 'Update category' button. This should ensure that the thumbnails are copied over to the translated terms. Additionally, this issue has been addressed in the latest version of WPML Multilingual & Multicurrency for WooCommerce. We recommend updating to this version to permanently resolve the problem.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
