Problem: Nach dem Update auf WP 6.8 treten Probleme beim Speichern von Übersetzungen auf. Es erscheinen Fehlermeldungen und eine unendliche Schleife mit der Meldung 'Überprüfung des Inhaltes'. Solution: Wir haben den WPML-Cache geleert, was das Problem behoben hat. Bitte führen Sie selbst einige Tests durch, um zu sehen, ob das Problem weiterhin besteht. Sollten die Schwierigkeiten weiterhin auftreten, bitten wir Sie, uns die genauen Schritte zur Reproduktion des Fehlers mitzuteilen.
Falls diese Lösung veraltet erscheint oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum.
Problem: After adding a specific line in the wp-config.php file and increasing the WP memory limit, the WPML plugin displays a success message when updating via the WP admin, but the plugin does not actually update. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Visit https://wpml.org/account/sites and remove your website from the list. 2. Add your website again and copy the newly generated key. 3. Remove the line
from your wp-config.php file. 4. In your website's admin panel, navigate to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site". If this option is not visible, proceed to the next step. 5. Register the website again using the key you copied in step #2. After completing these steps, you should be able to successfully update the WPML plugin.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is unable to update the English translation of the page 'Animales en el refugio' and receives a message suggesting contacting support. Solution: We have manually completed the English translation for the client. If you're experiencing a similar issue where you cannot update translations, we recommend checking if the translation is correctly saved and published. If the problem persists, it might be due to a temporary glitch or a configuration issue. In such cases, revisiting the translation page and attempting to save again can sometimes resolve the issue. If you continue to face difficulties, please visit our support forum at WPML support forum for further assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, do not hesitate to open a new support ticket.
Problem: The client was experiencing a critical error when trying to update to the newest version of WPML, which resulted in the website crashing. The error message indicated a problem with a non-countable type being passed to the count() function in a specific file within the WPML plugin. Solution: We recommended the client to check for updates by navigating to WP > Plugins > Add New > Commercial and clicking on the "Check for Updates" button. Additionally, we asked the client to provide debug information by following the steps outlined at https://wpml.org/faq/provide-debug-information-faster-support/. Our 2nd Tier Support team identified and fixed an issue related to a problematic option stored in wp_options named 'auto-translation-job-creation-error'. After resolving this, WPML was activated without further issues.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was trying to activate the WPML plugin but encountered multiple WordPress database errors indicating that certain tables did not exist. Additionally, the client was unable to access the WPML setup page. Solution: 1. We recommended removing the 'icl_sitepress_settings' and the 'WPML(setup)' options from the 'wp_options' DB table to allow for a fresh setup of WPML, as these entries should be recreated during the setup wizard or upon activating WPML. 2. We asked the client to install the WP phpMyAdmin plugin to facilitate this process. 3. After the client installed the plugin, we performed a complete reset of WPML and uploaded a fresh copy of WPML version 4.7.3. This resolved the issues, and the client was then able to successfully set up WPML.
If this solution does not resolve your issue or seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
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