Problem: If you're experiencing issues with your WordPress site not displaying credits in the WPML translation management tools, it might be due to a plugin conflict. Solution: We recommend deactivating the 'HelloPack Client' plugin to resolve this issue. After deactivating, you should be able to register WPML plugins and see the site prepaid credits correctly. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing an issue where your app indicates that you have only 2000 credits despite having 90000, the problem might be due to improper registration of WPML on your site. Solution: We recommend you unregister and then re-register WPML on your site by following these steps: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link. This will generate a new key for your site, and you can assign the credits using that popup. 6. Copy the new key, paste it into the input box on your site, and press the Register button.
If this solution does not resolve your issue or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: You are developing a site and need to choose a translation method for WPML among Google, Azure, or WPML itself, considering different pricing options. You are also concerned about what happens if your translation credits run out during the process. Solution: We recommend assigning your prepaid credits first and using them before switching to a pay-as-you-go model, as prepaid credits cannot be used with pay-as-you-go. For more details, please visit https://wpml.org/forums/topic/how-to-assign-prepaid-credits-to-a-pay-as-you-go-site/#post-13668311. If cost is a significant factor and you do not have specific quality expectations, using Azure might be a cheaper and more appropriate option. However, if you seek top-quality translations, be prepared for higher costs. We suggest running tests in small batches with different translation engines to determine which one meets your satisfaction.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: Sie haben das Multilingual Agency Paket von WPML gekauft und können die 180.000 Übersetzungscredits, die mit dem Kauf erworben wurden, nicht finden. Solution: Wir empfehlen Ihnen, das Kontaktformular auszufüllen, um sich mit unserem Abrechnungsteam in Verbindung zu setzen. Bitte geben Sie dabei Ihre Zahlungsdetails an, damit Ihr Anliegen effizient bearbeitet werden kann. Hier ist der Link zum Formular: Kontaktformular. Bitte beachten Sie, dass Rückerstattungen für Lifetime-Konten normalerweise nicht verfügbar sind. Weitere Informationen finden Sie hier: Rückerstattungsrichtlinien.
Falls diese Lösung für Sie nicht relevant ist, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen Ihnen auch, die Seite mit bekannten Problemen zu überprüfen (bekannte Probleme), die Version der dauerhaften Lösung zu überprüfen und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Für weitere Unterstützung besuchen Sie bitte unser Support-Forum: WPML Support-Forum.
Problème : Le client a acheté le plugin WPML pour traduire son site et a utilisé le calculateur de crédit pour estimer les coûts de traduction automatique. Il a reçu une alerte indiquant que tous ses crédits avaient été utilisés, mais seulement quelques pages ont été traduites. Il avait sélectionné la traduction Microsoft, qui ne prend qu'un crédit par mot. De plus, il a constaté que des articles non sélectionnés pour la traduction avaient été traduits et que des traductions avaient été envoyées à DeepL malgré l'avoir désactivé. Solution : Nous avons fourni un rapport complet sur ce qui a été traduit, quel moteur a été utilisé et combien de crédits ont été utilisés. Il semble que le client ait activé l'option « translate everything automatically », ce qui a entraîné l'utilisation automatique des crédits pour traduire le contenu. Nous avons conseillé de désactiver cette option dans les paramètres de WPML pour éviter une utilisation non désirée des crédits. De plus, nous avons expliqué que parfois, lorsque les serveurs de Microsoft sont inaccessibles ou trop lents, WPML peut utiliser le moteur suivant, tel qu'assigné dans les paramètres de priorité. Nous avons également clarifié que le client devrait voir 30000 crédits supplémentaires sous son solde, qu'il peut attribuer à son site.
Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de confirmer que vous avez installé les dernières versions des thèmes et plugins, et de vérifier la version du correctif permanent. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: The client needed to transfer 94,000 credits from a localhost website to a production environment but lacked the option to transfer credits on the Translation Management page and could not delete the site key as the localhost site was not registered with WPML. Solution: We removed the 94,000 credits from the localhost site and moved them to the client's WPML.org account. The client can now assign these credits to any registered site by following the documentation on how to assign automatic translation credits to your sites. If the WPML is not registered properly on the site, we recommend: 1. Logging into your WPML.org account and going to the Sites page: https://wpml.org/account/sites/ 2. Deleting the existing site key (if it exists). 3. Logging into your site, navigating to the Dashboard >> Plugins >> Add new > Commercial tab, and clicking the Unregister WPML from this site link if it exists. 4. Clicking the Register WPML link. 5. Clicking the Get a key for this site link. 6. Generating the key for your site and assigning the credits using that popup. 7. Copying the key, pasting it back into the input box, and pressing the Register button.
If this solution does not resolve your issue or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Please feel free to open a new support ticket for further assistance at WPML support forum.
