Credits

Problem:
Sie haben über 70000 Credits und versuchen, eine Seite auf Ihrer Webseite zu übersetzen, aber WPML zeigt an, dass Sie nicht genügend Credits haben.
Solution:
Wir haben festgestellt, dass zwei gleiche URLs in unserem System registriert waren, wobei eine 0 Credits und die andere 70036 Credits hatte. Wir haben diese zusammengelegt. Bitte überprüfen Sie jetzt Ihre Credits. Falls das Problem weiterhin besteht, folgen Sie dieser Anleitung, um die Registrierung Ihrer Website zu aktualisieren: Wie man die Registrierung der Website aktualisiert.

Falls diese Lösung nicht relevant ist, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (bekannte Probleme) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.

Problem:
The client is experiencing a pricing discrepancy between the calculated price using the AI calculator for translation credits and the price shown in the 'Buy Prepaid Packages' section for WPML translation services.
Solution:
We offer two payment models for translation credits:

• Pay-As-You-Go (PAYG)
• Pre-paid Credits

Each model has its advantages. Pre-paid credits provide more control over spending as you cannot exceed the purchased amount, while PAYG offers flexibility, allowing payment only for the used credits. We are planning to update our pricing page soon for clearer information on these options. Meanwhile, you can switch to the PAYG option if it suits your needs better.

If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

Problem:
You are trying to auto-translate a new language on your site using WPML and have allocated a lot of credits. However, the plugin keeps asking for more credits.
Solution:
First, check if WPML is making any progress and if you can see pages that have already been translated. Next, we recommend generating a Credits Usage Report to verify your credit allocation and usage. You can find the steps to do this in a public ticket by following this link: https://wpml.org/forums/topic/226157-credits-used-for-a-web-already-translated-on-pay-as-you-go-activation/#post-15351293.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.