Problema: El cliente ha comprado un paquete de créditos para realizar traducciones automáticas, pero no puede usarlos porque su sitio aparece como inactivo, aunque WPML está correctamente instalado. Solución: Para resolver este problema, es necesario activar el servicio de traducción automática en el sitio de WordPress para asegurar que WPML se conecte correctamente con nuestros servicios de traducción. Aquí están los pasos a seguir: 1. Accede al panel de administración de WordPress. 2. Navega a WPML → Translation Dashboard (o WPML → Translation Management si usas una versión anterior de WPML). 3. Haz clic en la pestaña Translation Tools. 4. Busca la sección para activar las traducciones automáticas.
Si esta solución no resuelve tu problema o si la información proporcionada se ha vuelto obsoleta, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problem: The client is unable to withdraw credits from several WordPress sites they no longer manage using the 'Transfer credits to WPML.org' option, and receives an error message. They request manual removal of credits from specified sites to be added back to their main WPML account balance.
Solution: We reviewed the client's request and found that except for one site, all other sites had 2000 free credits provided by us, which are not transferable to the main WPML.org account. Only the credits from the client's own account can be transferred. We manually updated the client's WPML.org account by adding the 2000 credits from their account back to their balance, increasing it from 25000 to 27000 credits.
If you're experiencing similar issues with transferring credits and the solution provided here does not resolve your problem, or if it seems outdated, we recommend checking the related known issues and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client was unable to reactivate OTGS on their new development site (staging25) and reallocate translation credits from an old deactivated site (staging10). Despite re-registering the site and updating to the latest version of OTGS, the site remained inactive and the credits could not be reassigned. Solution: 1. We guided the client to manually upload and reactivate the OTGS Installer plugin, which resolved the activation issue. 2. We instructed the client to verify that the 1010 credits from the deactivated staging10 returned to their WPML.org account. 3. We outlined the standard process to reassign credits using the WPML account dashboard to assign credits to staging25 and verify through WPML plugin’s Translation Dashboard. 4. Despite these steps, the client was unable to reassign credits due to an unspecified error message in French. We recommended reviewing the client’s WPML.org account backend for credit allocation discrepancies and investigating any localized error messages.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
