Problem: You are using the WPML's Pay-as-you-go service for automatic translation and encountering errors where pages are not translated, yet credits are still being consumed, leading to increased translation costs. Solution: We have cleared your entire debt and canceled the Stripe invoice for 121.57 EUR to address the issue of double charging. You may now re-register for a Pay-as-you-go subscription to continue translating your site automatically. Our developers are currently investigating the cause of this problem to prevent future occurrences.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to automatically translate products on your site using WPML, but you encounter an error stating that you do not have enough credits, even though you do. Solution: This issue typically occurs when WPML is not registered properly on your site. We recommend you follow these steps to resolve it: 1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key by clicking the little trash icon. This action will return the assigned credits to your WPML.org account. More details can be found here: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org 3. Log in to your site, go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link. 6. Generate the key for your site and assign the credits using that popup. Confirm the assigned credits from WPML >> Translation Management > Translation Tools. 7. Copy the key, paste it back into the input box, and press the Register button.
If this solution does not resolve your issue or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance.
Problema: Il cliente ha espresso insoddisfazione riguardo alla gestione del supporto WPML e alla mancanza di crediti di traduzione aggiuntivi dopo il rinnovo della licenza. Soluzione: Abbiamo verificato e confermato che non ci sono errori con i crediti di traduzione. Quando si rinnova una licenza Agency, i crediti vengono assegnati fino a un massimo di 180mila, basandosi sui crediti già presenti nell'account. Al momento del rinnovo del cliente, c'erano già 180mila crediti, quindi non ne sono stati assegnati altri. Per quanto riguarda il costo delle traduzioni, solo il nostro motore di traduzione gestito con l'IA, PTC, costa 4 crediti per parola, mentre gli altri motori non hanno subito aumenti di prezzo. Per ulteriori dettagli, si può consultare la nostra pagina sul rinnovo di WPML qui.
Se questa soluzione non risolve il tuo problema o se ritieni che le informazioni siano obsolete o non applicabili al tuo caso, ti invitiamo a aprire un nuovo ticket di supporto. Ti consigliamo vivamente di verificare le questioni note, di controllare la versione della soluzione permanente e di confermare di avere installato le ultime versioni di temi e plugin.
