Problem: The client has migrated their site multiple times and is facing issues with WPML's automatic translation, specifically a message stating insufficient credits despite having them. Solution: If you're experiencing issues with your WPML credits after migrating your site, we recommend the following steps: 1. Log in to your WPML.org account and go to the Sites page. 2. Delete the site key for your site by pressing the little trash icon. This action will return the assigned credits to your WPML.org account. More details can be found in this documentation: Why credits may be missing and how to fix it 3. Log in to your site and navigate to Plugins >> Add new Plugin > Commercial tab and click the 'Unregister WPML from this site' link if it exists. 4. Click the 'Register WPML' link. 5. Click the 'Get a key for this site' link. It will generate a new Key for your site, and you can also assign the credits using that popup. 6. Copy the key and paste it back into the input box and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: If you're experiencing an issue where credits transferred between WPML accounts are missing, as was the case when 54100 credits intended for translations were not visible on the target site after being assigned. Solution: We recommend checking the original site to confirm if the credits are still there. In this specific instance, we found that the credits were still on the original site. We then manually removed these credits from the original site and reassigned them to the intended site. You can verify the credits under WPML >> Translation Management > Tools tab.
If this solution does not resolve your issue or seems outdated, or if it does not apply to your specific case, please visit our support forum at WPML Support Forum for further assistance. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: If you're trying to assign 90,000 credits from your WPML account to your registered website but the site URL is not displaying on your account profile page in the 'sites using prepaid credits section', preventing you from assigning the credits. Solution: We recommend you delete the existing site key and create a new one by following these steps: 1. Login to your WPML.org account and go to the Sites page. 2. Delete the existing site key. 3. Login to your site and navigate to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link. 6. This will generate the Key for your site and you can also assign the credits using that popup. 7. Copy the key, paste it back into the input box, and press the Register button. 8. Now, try to update the WPML plugins after taking a backup of your site.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problema: Il cliente sta cercando di visualizzare i crediti assegnati su WPML all'interno del suo sito, ma i crediti non vengono visualizzati. Soluzione: Se stai riscontrando questo problema, ti consigliamo di seguire questi passaggi per risolverlo: 1. Accedi al tuo account su wpml.org e vai alla pagina dei siti. 2. Elimina la chiave del sito
e vai su Plugins >> Add New Plugin > Scheda Commerciale e clicca sul link 'Unregister WPML from this site' se presente. 4. Clicca sul link 'Register WPML' come mostrato negli screenshot allegati. 5. Clicca sul link 'Get a key for this site'. 6. Sarà generata una chiave per il tuo sito e potrai anche assegnare i crediti utilizzando quel popup. 7. Copia la chiave e incollala nella casella di input e premi il pulsante di registrazione.
Se la soluzione proposta non risolve il problema o sembra non essere più rilevante, ti consigliamo di verificare i problemi noti, verificare la versione della correzione permanente e confermare che hai installato le ultime versioni di temi e plugin. In caso di ulteriori difficoltà, ti invitiamo a aprire un nuovo ticket di supporto.
