export will only export the data for the default currency

Dieses Thema ist gelöst. Hier finden Sie eine Beschreibung des Problems und der Lösung.

Problem:
When using WooCommerce -> Analytics -> Orders to export data into CSV with the multicurrency plugin activated, the export only includes data for the default currency (€), even when CHF is selected.
Solution:
We are planning to release a fix for this issue early next week. If you need to apply the changes immediately, you can modify the necessary files as outlined in the documentation here: https://git.onthegosystems.com/glue-plugins/wpml/woocommerce-multilingual/-/merge_requests/1834/diffs.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.

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Schlagwörter: Compatibility

Dieses Thema enthält 12 Antworten, hat 3 Stimmen.

Zuletzt aktualisiert von juergenL-5 Vor 2 Jahren, 2 Monaten.

Assistiert von: Marcel.

Verfasser	Beiträge
September 26, 2022 at 7:20 am #12121131
juergenL-5	When exporting data into CSV through woocommerce -> analytics -> orders with activated multicurrency plugin, the export will only export the data for the default currency (which is €) even when we select that it should export CHF, the CSV only containts EURO orders
September 26, 2022 at 3:45 pm #12125931
Marcel WPML-Unterstützer seit 02/2019 Sprachen: Englisch (English ) Deutsch (Deutsch ) Zeitzone: Europe/Madrid (GMT+02:00)	Hi, my name is Marcel and I will take over your ticket. I will try to reproduce that on a Sandbox and let you know if it's a missing future. Then we can forward this to our devs to check the integration for it as a future request. Best Regards Marcel
September 28, 2022 at 3:18 pm #12142193
Marcel WPML-Unterstützer seit 02/2019 Sprachen: Englisch (English ) Deutsch (Deutsch ) Zeitzone: Europe/Madrid (GMT+02:00)	Hi, I was not able to reproduce the issue using our latest versions. Please check the following Sandbox site: versteckter Link. To easily reproduce it, I configure Multicurrency based per site Language using this config: default currency: EN -> EUR Secondary currency: DE -> CHF I made an order in EUR and downloaded the CSV. Then I did the same for CHF, and the CSV also included my order in CHF. Can you confirm that? Best Regards Marcel
September 29, 2022 at 5:45 am #12145815
juergenL-5	Hello Marcel, yes I can confirm that it works as you described, but there is a difference between the test suite and our backend. The test suite allows direct CSV download, our backend sends a link via email to download it. Maybe there is an error in the link generation or temporary generation of that file? kind regards, J
September 29, 2022 at 7:14 am #12146263
Marcel WPML-Unterstützer seit 02/2019 Sprachen: Englisch (English ) Deutsch (Deutsch ) Zeitzone: Europe/Madrid (GMT+02:00)	Hi, our backend sends a link via email to download it. Maybe there is an error in the link generation or temporary generation of that file? As far as I see, that's not the default functionality from WooCommerce. Are you using a 3rd party plugin to get them via mail or any custom code? Best Regards Marcel
September 29, 2022 at 7:24 am #12146305
juergenL-5	No we dont use a 3rd party plugin from that. Maybe its because in a yearly export there are a few hundred orders to export and thus it doesnt allow a direct download?
September 29, 2022 at 7:32 am #12146441
Marcel WPML-Unterstützer seit 02/2019 Sprachen: Englisch (English ) Deutsch (Deutsch ) Zeitzone: Europe/Madrid (GMT+02:00)	Yeah, it should happen after 1 page of data: https://woocommerce.com/document/woocommerce-analytics/#:~:text=If%20your%20selected,email%20looks%20like%3A. Let me try to reproduce that.
September 30, 2022 at 4:36 pm #12158491
Marcel WPML-Unterstützer seit 02/2019 Sprachen: Englisch (English ) Deutsch (Deutsch ) Zeitzone: Europe/Madrid (GMT+02:00)	Hi, I was able to reproduce it. Min. two pages of orders were needed to trigger that option. In detail, having 26 orders will activate it. I escalated the issue to our team and will update you once they reply. Best Regards Marcel
Oktober 11, 2022 at 2:26 pm #12221029
Marcel WPML-Unterstützer seit 02/2019 Sprachen: Englisch (English ) Deutsch (Deutsch ) Zeitzone: Europe/Madrid (GMT+02:00)	(Internal Status Change)
November 30, 2022 at 1:57 pm #12563367
danielR-95	Any update on this issue?
November 30, 2022 at 3:27 pm #12564241
Marcel WPML-Unterstützer seit 02/2019 Sprachen: Englisch (English ) Deutsch (Deutsch ) Zeitzone: Europe/Madrid (GMT+02:00)	Hi, there is no solution yet. I will let you know once the version where it's included got published. Best Regards Marcel
Februar 13, 2023 at 3:38 pm #13022121
Marcel WPML-Unterstützer seit 02/2019 Sprachen: Englisch (English ) Deutsch (Deutsch ) Zeitzone: Europe/Madrid (GMT+02:00)	Hi, this got already fixed with the latest release of WooComerce Multilingual. Please let us know if it worked for you as expected. Best Regards Marcel