Problem: The client was experiencing a blank white page when trying to use the Advanced Translation Editor (ATE) on their website. Additionally, after attempting a solution, they encountered a 'Critical Error' message. Solution: 1. We suggested making a minor edit to the primary language page to refresh the ATE and then retranslate the page. 2. When a 'Critical Error' occurred, we advised the client to perform a full backup of their website/server. 3. We identified that the server lacked the 'Multibyte String Extension', which was necessary for the ATE to function properly. We recommended checking if this extension was available and activating it on their hosting.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
