christianH-148

Problem:

If you're experiencing a discrepancy where the WPML dashboard indicates that your website is not registered, even though the WordPress plugin shows it as registered, especially in a WordPress Multisite environment.

Solution:

We recommend following these steps to resolve the registration issue:

1. Navigate to Network Admin >> Dashboard.
2. Click on Plugins >> Installed Plugins.
3. Scroll down to WPML Multilingual CMS.
4. Click on the Register link.
5. Register the plugin using your site key.

For more detailed guidance, refer to this screencast: https://www.screenpresso.com/cloud/XLsU8Bbf007N/

Additionally, please check if you can install WPML add-ons like WPML CMS or Sticky Links to confirm if the registration is functioning properly. If issues persist, consider deleting the existing site key and registering again with a fresh one, as detailed here:

https://wpml.org/forums/topic/site-key-doesnt-work-3/#post-13402671

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.