Problem: The client is experiencing issues with Offload Media, specifically duplicated entries in the database, and is unsure about the functionality of certain WPML Media Translation settings. They observed that when translating posts through the editor with specific settings untoggled, the featured images are not copied, although content images are. Solution: We explained that the behavior of media in WPML is as expected. If the 'Duplicate existing media for translated content', 'Duplicate the featured images for translated content', 'Duplicate media attachments for translations', and 'Duplicate featured images for translations' settings are not enabled, the system does not duplicate or translate these elements. Specifically, for featured images to be translated or duplicated, the relevant checkbox must be checked. Then, the images should be managed via Translation Management to ensure they are correctly assigned per language. When translating a post that includes an image within its content and the media functionality is disabled, the original image from the default language is displayed unless adjusted by other settings or filters, such as those used by some page builders.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client has migrated their content from the Classic Translation Editor to the Advanced Translation Editor (ATE) in a test environment and is considering cleaning up the database after the migration, despite the content being mostly individually edited. Solution: We recommend continuing to use one editor, the Advanced Translation Editor, for all site content to maintain consistency and ease of use for translators. After switching from the Classic Translation Editor to the Advanced Translation Editor, existing translations will still be visible on the frontend. However, these translations might be completely or partially missing when opening the post in the Advanced Translation Editor. For more details, you can visit Switching from Classic to Advanced Translation Editor. Additionally, there is no need for a database cleanup after moving to the new editor, even if the content was initially translated using the Classic Editor.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if needed.
Problem: The client is developing a site and using WPML to streamline the translation workflow. They have a custom field to set a menu on a specific post type and want the same menu on translated pages without needing to translate the menu name or set it manually each time. They are experiencing issues with unnecessary translation requests for some values. Solution: We explained that there isn't a specific option to control this behavior directly when it's set to 2, as the ACF translation is activated regardless of the input provided. We suggested using the "Different fields across languages" option, which allows translating the input method directly as a string. For more details, see the documentation on translating ACF field labels with WPML.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client was trying to set up automatic renewal for their WPML Agency subscription but was concerned about being charged a higher fee than expected. Solution: We informed the client that they have a special Agency subscription pricing of $59/year, which is a loyalty offer and the lowest possible renewal fee. This offer is no longer available for new contracts, and we advised the client to keep automatic renewals enabled to maintain this special rate. If the subscription is canceled, the client would have to renew at the current rates. Upon further communication, it appeared that the client had accidentally canceled their subscription. We asked the client to try re-enabling automatic renewals and informed them that we would check if the renewal at $59 was processed correctly. After the client followed the instructions, we confirmed that the payment went through at the previous pricing. We apologized for any inconvenience caused. If the solution provided here is not relevant to your case, either because it's outdated or it doesn't apply to your situation, we recommend that you check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
