Problem: If you're experiencing an issue where the language switcher widget disappears when you navigate to the translated version of your site, it might be due to the Header template not being translated. Solution: We recommend translating the Header template. You can do this by navigating to WPML > Translation Dashboard and ensuring the Header template is fully translated. This should resolve the issue and make the language switcher visible on your translated site.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: If you've installed the OTGS installer and the WPML plugin, but the setup page appears blank and the configuration doesn't start, this might indicate a specific issue with your website or server environment rather than a general WPML problem. Solution: We recommend checking if other core WordPress functionalities, such as the WordPress Site Health > Info page, are also failing to load. If they are, it suggests that the problem lies with a core WordPress function, specifically
got_url_rewrite()
, which WPML also relies on. This issue is likely specific to your server or environment. Please contact your hosting provider to resolve any underlying issues with this function. Once resolved, try loading the WPML setup page again. If the problem persists, please contact us for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're experiencing an issue where the WPML widget does not display the default language (Croatian) on the English and German versions of your site, it might be due to insufficient database permissions. Solution: We recommend checking if your WordPress database user has the necessary permissions to create, drop, or modify database tables. This is essential for WPML to function correctly. You can find more information on resolving database permission issues at https://stackoverflow.com/questions/9887364/create-command-denied-to-user and http://stackoverflow.com/a/8124868. Here are the steps to follow: 1. Ensure you back up your site. 2. Navigate to WPML >> Support >> Troubleshooting page. 3. Select 'This operation will reset WPML's language tables and reinstall it. Any custom languages that you added will be removed.' 4. Click the 'Clear language information and repopulate languages' button. 5. Go to WPML >> Languages page, click 'Add / Remove languages', and then press 'Save'.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is trying to set up WPML on their website but faces issues where the WPML setup wizard does not show any languages to choose from, and the translation widget is not functioning properly. Solution: If you're experiencing issues with the WPML setup wizard not displaying languages or the translation widget not working correctly, we recommend continuing the conversation in the existing support thread where our colleague Noman is already providing assistance. You can follow the discussion and receive targeted support at WPML support forum thread.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
