ericD-60

Problem:
The client was unable to edit or add images to translated products using Advanced Custom Fields (ACF) with WPML. The images appeared on the translated product, but the edit/remove functions were not available, and the 'add image' button did not appear.
Solution:
The issue was not related to WPML but was caused by outdated PHP code in the template that defined the ACF field group and its settings. This outdated code interfered with newer versions of ACF, preventing several UI elements from loading properly. The client resolved the problem by removing this outdated PHP code, restoring functionality to the UI elements.

If you're experiencing similar issues, we recommend checking for any outdated code or settings in your templates that might affect ACF's functionality. Additionally, ensure that your theme and other plugins are not causing conflicts. You can do this by switching to a default WordPress theme like TwentyTwenty-Four and deactivating all plugins except for WPML and ACF. If the problem persists, activate the plugins one by one to identify the culprit.

Please remember to back up your site before making any changes. If your site is live, consider performing these checks in a staging environment.

If this solution does not apply to your case, or if it seems outdated, please visit our known issues page and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket with us here.