Problem: The client was experiencing layout issues when switching languages on their website, which could be due to theme compatibility or incorrect language settings. Solution: 1. Verify the correct language assignment for affected pages in the WordPress admin. 2. Temporarily switch to a default WordPress theme like Twenty Twenty-Three to check if the issue persists, indicating a theme-related problem. 3. Clear all caches to ensure changes take effect. 4. Update all WPML plugins, the site theme, and other plugins to their latest versions. 5. If the issue persists, consider advanced troubleshooting such as custom CSS or page builder configurations.
Problem: The client is facing an issue where the 'Mega Menu' is visible in the English version of their website but disappears when switching to other languages. Solution: We recommend the following steps to address the issue: 1. Ensure that the 'Mega Menu' is properly configured in the original language (English). 2. Verify that all translations for the 'Mega Menu' are complete and accurate in each language. 3. Check that the theme and WPML settings are correctly configured to display the menu in all languages. If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client has a page translated using credits, but some content, specifically a flexbox element created with full HTML in Elementor, is not translated. Solution: We recommend two alternative approaches to resolve this issue: 1. Recreate the grid using standard Elementor tools instead of using full HTML. This method allows Elementor to handle the grid creation, which might be more compatible with WPML. 2. Recreate the translation directly in Elementor, bypassing the WPML Translation Editor for this specific content. This can be done by following the steps outlined in the WPML documentation: Using different translation editors for different pages. We suggest option 2 as it provides more flexibility and is likely easier for achieving specific results.
Please note that this solution might not be relevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
