jackyK-2

Problem:
The client was unable to see the WPML Translation Editor when editing a custom post and had issues translating an ACF field, as well as translating content using a shortcode with Divi Theme Builder.

Solution:
Firstly, we recommended increasing the WP Memory Limit to at least 256M by adding the following code to the wp-config.php file:

define('WP_MEMORY_LIMIT', '256M');

We also suggested checking with the hosting provider if the memory limit could be increased even further.

For the ACF field translation issue, we advised checking the ACF Field Groups Settings and selecting the 'Expert' mode for translation preferences. This allows individual fields to be set as translatable. We provided a guide for reference:
Choosing how to translate field groups
Expert translation option

For translating the shortcode content, we suggested that if the shortcode or it's attributes are not available in the WPML Translation Editor, the client could try to locate it manually by placing the shortcode directly in the translated content using Divi.

If these solutions do not resolve the issues, or if they seem outdated or not applicable, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed. If the problem persists, please open a new support ticket.