Problem: The client is unable to see any products on the English version of their page, where they expect to see a product carousel. The products are visible on the Danish version of the site. Solution: We recommend editing the page in the default language using Elementor. Replace the products widget with the products grid widget, then update the page in the default language and its translation. After these steps, check if the translated products appear correctly on the front end.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing an issue where a WooCommerce product is available in the Danish base language but not in the German translation on their WordPress site using WPML. Solution: We recommended the following steps to resolve the issue: 1. Ensure that all editing of the product page in the base language is completed and closed. 2. Update the product in the base language and then update the translation to synchronize the product data across languages. 3. If the issue persists, it might be related to caching or API integration with external inventory management systems like Rackbeat. In such cases, we suggest: - Going to WooCommerce > WooCommerce Multilingual > Settings > Troubleshooting. - Select options to sync the variation, including product stock quantity and status. If these steps do not resolve the issue, we recommend setting up a minimal environment by deactivating all plugins except for WPML and WooCommerce, and switching to a standard WordPress theme to further troubleshoot the problem. Please ensure to back up your database and website before making these changes.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
