martinJ-41

Problem:
The client is experiencing an issue with the Advanced Translation Editor where they cannot add or update translations, which seems to be related to tinyMCE.

Solution:
We recommend clearing both your site and browser's caches and cookies. After that, perform a hard refresh. Instructions for a hard refresh can be found here: https://filecamp.com/support/problem-solving/hard-refresh/. This action may resolve the issue.

If the solution provided here is not relevant to your case, either because it's outdated or it doesn't apply to your situation, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.