Problem: If you're experiencing issues with the translation of text in the Divi Text module not showing, it might be due to the presence of emojis while your database tables are using the utf8mb3 collation. Solution: We recommend two possible solutions: 1. Remove the emojis from the Divi Text module, re-save the page in the original language, and then complete the translation again. This is the fastest workaround if you prefer not to modify the database. 2. Convert your database tables (and relevant columns) from utf8mb3 to utf8mb4. Make a minor change to the page in the original language, and then complete the translation again. The utf8mb4 fully supports emojis and modern Unicode characters.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client reported that the translated text module is not displayed correctly. Instead of showing the translated content, the English original appears in two different languages, even though the translation has been completed in the Advanced Translation Editor (ATE). Solution: We requested temporary access (wp-admin and FTP) to the client's site, preferably to a test site where the problem has been replicated, to better understand and resolve the issue. This access helps us to directly investigate and troubleshoot the problem.
If you're experiencing a similar issue, we recommend checking if the translations are properly saved and published in ATE. Additionally, ensure that there are no caching mechanisms interfering with the display of translated content. If the problem persists, please provide us with temporary access to your site for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these steps do not resolve your issue, do not hesitate to open a new support ticket at our support forum.
