Problem: The client was experiencing an issue where the language switcher was not redirecting to the Greek version of the site when selecting 'EL'. The language switcher was implemented as a shortcode in Woodmart's Header builder under 'Header Minimalism'. Solution: We identified that a block of code in the .htaccess file related to the GTranslate plugin was causing the issue. The code looked like this:
### BEGIN GTranslate config ###
...
### END GTranslate config ###
After removing this block of code from the .htaccess file, the language switcher started working correctly. If you're experiencing a similar issue, we recommend checking your .htaccess file for any remnants of the GTranslate plugin or similar configurations that might be interfering with the language switcher functionality.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please don't hesitate to open a new support ticket with us.
Problem: The client reported that automatic translation was not starting on their website.
Solution: We found that the site UUID on the client's site did not match the one on our server. We corrected this issue, and now the automatic translation should work properly.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the problem persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client needs to know how many credits are required to translate their entire website and the associated cost. Solution: If you're trying to estimate the number of credits needed for translating your website and the cost involved, we recommend checking the response in an existing ticket that addresses this question. You can find the necessary information and guidance on how to calculate your translation credits and costs by visiting the following link: How can I estimate the number of credits I need to translate my entire website?
If this solution doesn't seem relevant to your situation, please feel free to open a new support ticket in our forum for further assistance: WPML support forum
