staceyW-3

Problem:
You were charged twice during the renewal process due to an initial payment attempt with PayPal that did not process quickly enough, followed by a subsequent payment using a credit card.
Solution:
We have refunded the order for the duplicate charge. The refund should appear in your bank account within 5 to 10 days. If you continue to experience issues with double charges or if this solution does not apply to your situation, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket with us for further assistance. You can reach our support forum here: WPML Support Forum.