Steffi Markowic

Problem:
The client is trying to register WPML on their client's website with their own WPML license, but they are unable to do so because the site is already registered with an expired license. The client cannot remove the site from their WPML account, nor can the customer remove it from theirs.
Solution:
We contacted our Systems team to remove the old license from the account. After the removal, we instructed the client to generate a new license key for the domain. We asked the client to contact us if they encounter any further issues.
If this solution doesn't look relevant to your situation, please open a new support ticket.