Problem: You are trying to translate images using WPML Media Translation from English to Chinese (ZH) and Malay (MS). Although the WPML Media Translation tool indicates that the translations are complete, the Chinese version of the page still displays the English version of the image instead of the Chinese version. Solution: We recommend the following steps to resolve this issue: 1. Update WPML to version 4.8. 2. Navigate to WPML > Settings > Custom XML Configuration and add the following code:
3. Make a minor edit to the original image and save the changes. Then, recheck to see if the translated page is displaying the correct translated image.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
Problem: After updating WPML and all related plugins, the client found that there was no space to paste the code in the 'WPML > Settings > Custom XML configuration' section. Solution: We recommended clearing the browser cache as it might be causing the issue. Specifically, we suggested visiting the WPML settings page and then clearing the browser cache to refresh the page display. If you're experiencing this issue, we recommend you try the same steps: 1. Navigate to your WPML settings page. 2. Clear your browser cache. 3. Reload the page to see if the custom XML configuration space appears.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
