Account Issues

Problem:
The client is experiencing issues updating their payment method on a WordPress site using WPML. After completing 3D-verification, instead of a confirmation and redirect, they encounter a white page. Additionally, attempts to update the payment details result in the credit card being declined, despite it working on other platforms.
Solution:
We recommended the client to first ensure there are sufficient funds and that their bank isn't blocking the payment. After confirming these were not the issues, we checked with our payment processor, Stripe, who indicated there were no blocks on the client's account or card. We advised the client to attempt the payment again with the same card. If the problem persists, it may be necessary to try a different payment method or retry at a later date. If these steps do not resolve the issue, we suggest visiting our known issues page to check for any related problems, verify the version of the permanent fix, and confirm that the latest versions of themes and plugins are installed. If the issue still persists, please open a new support ticket.

Problem:
You are unable to register your site key for https://simulasiportal.mpob.gov.my/ because the site key is not matching.
Solution:
We recommend that you contact the original developer or the person who registered your website to either transfer the existing site key to you or to register a new one on your behalf. Unfortunately, you cannot delete or create a new site key by yourself. For more information on managing your site key, please visit https://wpml.org/purchase/paying-wpml-renewal-for-my-site/.

If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.

Problem:
Sie möchten eine Rückerstattung für das WPML Plugin erhalten, da es nicht die gewünschten Ergebnisse geliefert hat und der wahrgenommene Wert zu begrenzt war.
Solution:
Wenn Sie eine Rückerstattung beantragen möchten und Ihr Kauf innerhalb der letzten 30 Tage erfolgt ist, können Sie dies einfach über den folgenden Link tun: https://wpml.org/purchase/refunds/. Dort wird Ihnen die Option zur Rückerstattung automatisch angezeigt, wenn Sie sich im Rahmen der 30-Tage-Garantie befinden.

Falls diese Lösung für Sie nicht relevant ist, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu öffnen. Wir empfehlen Ihnen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum: https://wpml.org/de/forums/forum/deutsch-support/.

Problem:
You are trying to update the payment method on your account to use your company billing details and verify if it has been successfully applied. Additionally, you are checking the compatibility of WPML with AffiliateWP and inquiring about any known issues since September 8, 2023.
Solution:
To update your billing information, we recommend following this link: How to update your billing information.
To change your payment method in WPML, you can find the instructions here: How to change your payment method.
AffiliateWP is compatible with WPML. You can review any known issues on this page: WPML and AffiliateWP known issues.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.