Problem: After installing WPML on your site, you encountered a conflict with the 'hedotstore - WooCommerce advanced-flat-rate-shipping-for-woocommerce-premium' plugin, which prevented you from logging into the WordPress Dashboard. Solution: We identified that the issue was related to a known error, which you can review here: WPML Errata. We applied a fix that resolved the conflict, allowing you to log in successfully. Note that there is a notice about ICanLocalize migration, which should be run on the production site and can be ignored on your staging site until the website is moved to production.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to preview certificates in different languages using WPML, but the preview shows a blank page. The known fix does not resolve your issue. Solution: We recommend adding the necessary code to the
functions.php
file of your theme. To ensure that this modification persists through updates, consider creating a child theme or using a snippets plugin to manage the code. This approach prevents the need to reinsert the modification after each update.
If this solution does not apply to your case, or if it becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was unable to access the Arabic version of their website, which resulted in an error. Solution: We recommend following these steps if you're experiencing a similar issue: 1. Navigate to WPML >> String Translation. 2. Search for the specific string under the 'elementor' domain. 3. Correct its translation. After these adjustments, the Arabic language pages should be accessible without any issues.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to translate a page using WPML, but you encounter a PHP fatal error. Specifically, you receive a PHP Warning: Undefined array key and a PHP Fatal error related to the array_merge function in the WPML plugin. Solution: The issue you are experiencing is related to a known error documented here: WPML 4.8 Fatal Error When Translating Pages Containing Images Without Metadata. We recommend updating WPML to the latest version available, which at the time of the response was 4.8.w. This update should resolve the error and allow you to translate pages without encountering the PHP fatal error.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client auto-translated their WooCommerce site to several languages using WPML and noticed that the product category thumbnail and page header images were missing in the translated categories. Solution: 1. Navigate to WPML → Support in your WordPress dashboard. 2. On the Support page, scroll down and click on the Troubleshooting link. 3. In the Troubleshooting section, look for the Clean up options. 4. Click the button that says Sync product taxonomies. 5. If the images are still not appearing, adjust the translation preferences for custom fields that store image data: - Go to WPML → Settings. - Scroll to the Custom Field Translation section and set fields related to images (e.g., thumbnail_id, header_image) to Copy. - Save the changes and re-save a product category in the default language to trigger image synchronization. 6. Clear all caches (site, plugin, browser). If these steps do not resolve the issue, or if the solution seems outdated or not applicable to your case, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance at WPML support forum.
Problem: Der Kunde verwaltet mehrere Custom Post Types (PODS) auf seiner Webseite, darunter "Blogbeiträge", "Ingredients Concepts", "Ingredients Products", "Team", "Zeitstrahl". Die Bilder dieser Beiträge sind in den Übersetzungen verschwunden. Solution: Wir empfehlen, die Inhalte des PODS-Plugins mit dem WordPress-Editor zu übersetzen, da dies derzeit die einzige unterstützte Methode ist. Weitere Informationen finden Sie in unserer Dokumentation: PODS Custom Content Types and Fields und Using Different Translation Editors for Different Pages.
Bitte überprüfen Sie auch die Einstellungen unter WPML > Einstellungen > Media Translation. Stellen Sie sicher, dass die Optionen zum Duplizieren des Beitragsbildes und der Medienanhänge aktiviert sind. Sie können alle Felder in diesem Bereich markieren und auf "Start" klicken, um WPML die fehlenden Medieneinträge erstellen zu lassen.
Es ist ratsam, eine Sicherungskopie Ihrer Website und Datenbank zu erstellen, bevor Sie unsere Plugins aktualisieren. Die aktuellen Versionen unserer Plugins finden Sie unter Plugins > Neu hinzufügen auf dem Reiter "Kommerziell". Klicken Sie dort auf "Nach Updates suchen".
Falls das Problem weiterhin besteht, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (related known issues) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Besuchen Sie bei weiteren Fragen unser Support-Forum: WPML Support Forum.
Problem: If you're experiencing issues with WPForms where the form fails silently and triggers a 500 Internal Server Error when submitting two or more repeater rows, it might be due to WPML’s WPForms email integration crashing when handling repeater clone field keys. Solution: We recommend updating the Notifications.php file in your WPML-WPForms plugin. This modification has resolved the issue in our tests. Please check the errata for this issue at https://wpml.org/errata/wpforms-incorrect-field-labels-and-email-notification-issue-with-repeater-fields/ which includes a detailed fix. This issue is scheduled to be permanently fixed in the upcoming "WP Forms Multilingual 0.5.0" update.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance.
Problem: You are trying to translate images on your site using WPML, but some images are not being translated using media translation. This issue is related to a compatibility problem between the Real Homes theme, Easy Real Estate plugin, and WPML Media Translation. Solution: 1. Continue using WPML Media Translation to upload media for second languages. For Listings, apply the following workaround: - Go to WPML > Settings > Custom Field Translation and search for the field "REAL_HOMES_property_images". - Unlock the field and set its translation preference to "Don't translate". This allows you to manually select images on the translated post. 2. If displaying different images in different languages, upload alternative media files for the second languages at WPML > Media Translation. 3. If using the same image in both languages, check settings at WPML > Settings > Media Translation for options on duplicating media and making metadata from images available in the WPML Translation Editor. 4. Visit this link and then add the custom XML configuration to WPML > Settings > Custom XML Configuration to handle the translation of property images: https://wpml.org/forums/topic/some-images-are-not-being-translated-using-media-translation/?paged=2#post-17452664 After adding this, update the original property and then update its translation.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if needed.
