Problem: If you're experiencing inconsistent shipping costs when a customer switches languages on the checkout page, this could be due to settings not being properly synchronized across different languages. Solution: First, we recommend checking your shipping settings to ensure they are correctly configured and translated for each language. You can do this by navigating to your WordPress admin area and adjusting the settings under WooCommerce > Settings > Shipping. If the issue persists, try clearing your cache or using a different browser to see if the changes reflect correctly.
If these steps do not resolve the issue, it's possible that the solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still face problems, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to synchronize product translations on your site to ensure that the prices of products in the original language match those of the translated products. However, you are facing issues with some prices not being up to date and some being misordered when sorting by price on the translated product pages. Solution: 1. Ensure that "WooCommerce Multilingual & Multicurrency" is enabled. This should resolve the price issues for most products. 2. Navigate to WooCommerce > WooCommerce Multilingual & Multi-Currency > Products. 3. Filter the translation status to "Needs update". 4. Update the product translations now. Note: It appears that some products that need updates were never fully translated to 100%. The setting "Translatable use translation if available or fallback to default language" might be causing untranslated products to display in the default language. Regarding the ordering by price issue, it might be due to different market prices for each product, causing the second language to query the highest price available on the translated product instead of the lowest.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client was unable to see the translated product description in WPML, which appeared blank instead of showing the expected text. Solution: 1. We recommended the client to edit the product in the original language, make a small change to the description, save these changes, and then update the translation to see if the issue resolves. 2. If the description was added in a non-standard way, we requested more details on how it was added. 3. We advised creating a full backup and updating all outdated plugins to ensure they weren't causing the issue. 4. Upon further inspection, we discovered that HTML and CSS embedded within the product description were causing the visibility issue. We removed the HTML from the product description in the secondary language, which resolved the problem.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problème : Vous tentez de traduire des variations de produits. En français, cela fonctionne parfaitement, mais en anglais, les produits apparaissent sans variations. Aucun sélecteur de variation n'est visible sur la page anglaise du produit. Solution : 1. Assurez-vous que chaque variation de produit ait son propre SKU. Par exemple, ajoutez les SKUs 12001-1 et 12001-2 pour les variations françaises. 2. Ouvrez la traduction du produit dans l'éditeur WordPress. 3. Dans la barre latérale à droite, section "Langue", choisissez "Ceci est la traduction de: VIDE" pour détacher la traduction de l'original. 4. Cliquez sur "Connecter les traductions" et choisissez le produit en français, en vous assurant de décocher la case qui rend l'anglais langue source. Cela permet de reconnecter la traduction avec la source française et de re-synchroniser tous les champs correctement. Pour plus de détails, consultez la documentation sur comment déconnecter les traductions.
Si cette solution ne résout pas votre problème ou semble obsolète, nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: If you're experiencing issues with items disappearing from the cart when added from the category page, but not from the single product page, and this issue resolves when the WPML plugin is deactivated, it might be related to the WordPress memory limit. Solution: We recommend following these steps: 1. Increase the WordPress memory limit to at least 128MB. You can do this by adding the following code to your wp-config.php file:
Add this code above the line that says /* That's all, stop editing! Happy blogging. */. 2. Verify the WordPress memory limit in WPML -> Support to ensure it has been increased. 3. Delete all inactive plugins, flush the cache memory, and update any outdated plugins and themes.
If these steps do not resolve the issue or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to translate a dynamic string 'save $50' in Traditional Chinese on your WooCommerce site, but cannot find it in the WooCommerce domain using WPML's 'auto register strings for translation' feature. Solution: Currently, WPML does not support capturing dynamic strings directly from WooCommerce blocks. We recommend using the WooCommerce shortcodes for the cart and checkout pages as a temporary solution. You can find more information on how to implement these shortcodes here: WooCommerce Shortcodes Documentation. The ability to detect WooCommerce blocks in cart and checkout pages is planned for WPML version 4.7, but there is no estimated time of arrival for this release.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if you need further assistance. You can do so at WPML Support Forum.
Problem: You are using WooCommerce Multilingual & Multicurrency on your site, but the currencies are not appearing. This issue might be due to not having geolocation enabled or not meeting the server's minimum requirements. Solution: First, ensure that you have enabled geolocation on your site by following this guide: WooCommerce MaxMind Geolocation Integration. Next, check if your server meets the minimum requirements for running WPML, especially the WordPress memory limit. Increase your WordPress memory limit to at least 256 MB by adding the following code to your wp-config.php file:
define ('WP_MEMORY_LIMIT', '256M');
Place this code just before the comment:
// That's all, stop editing! Happy blogging.
If these adjustments do not resolve the issue, we recommend contacting your hosting provider to ensure these changes are applied. If the problem persists, please open a new support ticket.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please visit our support forum at WPML Support Forum.
Problème : Vous avez un produit dont les prix ne s'affichent pas dans les traductions anglophones sur votre site WooCommerce. Les prix sont visibles dans le gestionnaire de traduction, mais pas sur le site.
Solution : 1) Nous vous recommandons de vous rendre dans WPML > Assistance > Dépannage. Là, sélectionnez 'Synchroniser les taxonomies' et choisissez 'produits' dans le menu déroulant.
2) Ensuite, allez dans WooCommerce > WooCommerce Multilingual > Paramètres et cliquez sur 'Dépannage' en bas de cette page. Exécutez les options qui mentionnent la synchronisation des variations.
Si cette solution ne résout pas votre problème ou semble obsolète, nous vous conseillons de vérifier les problèmes connus et de vous assurer que vous avez installé les dernières versions de vos thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum d'assistance.
