Problem: You have a multilingual website with different currencies set up (RSD, MK, EUR, KM) using WPML Multicurrency. The currencies change correctly with the language switcher, but during checkout, when the billing country is entered, the currency does not automatically adjust. Solution: If your currencies are set to change based on the site language in WooCommerce > WooCommerce Multilingual > Multicurrency, they will only change when switching languages. To have the currency change based on the billing address during checkout, you need to configure the currencies to display based on locations. You can learn how to set this up by following the steps in our documentation on Multi-Currency Support in WooCommerce. Additionally, edit each currency by clicking the pencil icon and exclude countries that have a designated currency from the default currency list.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client removed some variations from a product and added new ones in the main language, but these changes did not reflect in the translated version of the product, making it unavailable. Solution: First, ensure you have a full backup of your site. Update any outdated plugins or themes and flush any cache. Then, follow these steps: 1. Navigate to WooCommerce -> WooCommerce Multilingual & Multicurrency -> Settings tab -> Troubleshooting link (bottom right). Select all options and click 'Start'. Wait for the process to finish. 2. Edit the product in the original language, make a small change, save these changes, and update the translation. 3. If the issue persists, go to "WooCommerce > WooCommerce Multilingual > Attributes", select the attribute linked to the product, and click on "Synchronize Attributes" at the bottom. Wait for the synchronization to complete. Repeat this for all linked attributes. 4. Clear your site and browser caches. 5. Additionally, synchronize the product and variations from the WPML Troubleshooter by navigating to "WPML > Support > Troubleshooting", selecting "Product" from the dropdown under the cleanup section, and clicking "Synchronize post taxonomies". Repeat this for "Variation".
If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client reported that a translated product text on their WPML site was briefly visible upon page load but then disappeared. The issue was suspected to be related to copied text containing hidden or special characters. Additionally, the client was informed for the first time that their site did not meet WPML's minimum requirements due to the REST API not being enabled. Solution: We advised the client to manually type in the text instead of copying and pasting to avoid hidden formatting issues that might not be handled well by WPML. This approach resolved the display issue. For the REST API, we clarified that enabling it is a requirement for WPML, as outlined in our minimum requirements and further explained in our REST API dependencies guide. Enabling the REST API enhances compatibility and functionality, particularly for multilingual and multicurrency features.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problème : Vous travaillez sur votre site et utilisez WPML pour traduire les catégories de produits dans WooCommerce du français vers l'anglais, mais les images des catégories produits ne sont pas ajoutées aux versions traduites après la traduction. Solution : Si vous rencontrez ce problème, nous vous recommandons de suivre ces étapes pour résoudre le problème : - Allez dans "Produits > Catégories". - Cliquez sur modifier pour l'une des catégories. - Une fois dans la catégorie, cliquez sur "Mettre à jour" sans faire aucun changement. Cette action devrait permettre de copier l'image dans la traduction et elle apparaîtra sur le frontend. Veuillez répéter cette opération pour les autres catégories.
Il est possible que cette solution devienne obsolète ou qu'elle ne s'applique pas à votre cas. Nous vous recommandons vivement de consulter les problèmes connus, de vérifier la version de la correction permanente et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problema: Se stai riscontrando un errore durante la traduzione automatica di una pagina, potrebbe essere dovuto al codice HTML originale che contiene attributi e stili complicati. Soluzione: Ti consigliamo di pulire il codice HTML della pagina. Rimuovi gli attributi e gli stili non necessari che potrebbero interferire con il processo di traduzione. Ecco un esempio di codice che potrebbe causare problemi:
<h2 style="text-align: justify;" aria-level="2"><span data-contrast="none">PROGETTATE E REALIZZATE SU MISURA</span><span data-ccp-props="{...}"> </span></h2><p style="text-align: justify;"><span data-contrast="auto">Le cucine vengono </span><b><span data-contrast="auto">progettate su misura</span></b><span data-contrast="auto">, perfettamente ritagliate secondo </span><b><span data-contrast="auto">desideri e preferenze individuali</span></b><span data-contrast="auto">...</span></p>
Dopo aver pulito il codice, la traduzione dovrebbe funzionare correttamente.
Se questa soluzione non risolve il tuo problema o se ritieni che le informazioni siano obsolete o non applicabili al tuo caso, ti invitiamo a consultare la pagina dei problemi noti e a verificare che tu abbia installato le versioni più recenti dei temi e dei plugin. In caso di ulteriori difficoltà, non esitare a aprire un nuovo ticket di supporto.
Problem: If you're experiencing issues with the WooCommerce shop page link not translating and reverting to the default language when switching to Chinese, it might be due to the menu not being synced correctly. Solution: We recommend following these steps: 1. Navigate to Appearance > Menus and select the menu assigned to the header. 2. In the menu, ensure the Shop page is selected from the Pages section, not added as a custom link. 3. Save the menu. 4. Go to WPML > WP Menu Sync and synchronize the menu. You can follow this guide for detailed instructions: Translating Menus.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problema: Il cliente non riesce a visualizzare tutte le opzioni di spedizione nel carrello del suo sito multilingua. In particolare, mentre in italiano vengono visualizzate le opzioni 'Ritiro in negozio Roma' e 'Ritiro in negozio Milano', in inglese non appare nulla. Soluzione: Il problema è legato alle condizioni di traduzione nella configurazione della spedizione. Selezionando l'opzione "At least one condition should match" nel plugin di spedizione, le opzioni di spedizione funzionano correttamente. Tuttavia, per il cliente la condizione corretta è "all conditions should match". La soluzione è stata trovata nel WPML String Translation, dove sono apparse nuove stringhe relative alle condizioni di spedizione. Traducendo queste stringhe, il problema è stato risolto e le opzioni di spedizione sono ora visibili anche in inglese.
Se questa soluzione non dovesse essere più attuale o non risolvesse il tuo problema, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di controllare gli argomenti noti, verificare la versione della correzione permanente e confermare di avere installato le ultime versioni dei temi e dei plugin.
Problem: En tu tienda WooCommerce, has creado un nuevo atributo 'Paradís' para un producto variable, que solo se muestra en catalán y no en otros idiomas a pesar de haber sincronizado los productos y atributos. Solution: Si has declarado un atributo personalizado directamente en un producto, necesitas actualizar la traducción del producto. Según WCML, el estado de traducción del producto sería 'Necesita actualización'. Te recomendamos actualizar las traducciones para asegurar que el atributo se muestre correctamente en todos los idiomas.
Si esta solución no resuelve tu problema o si la información proporcionada se ha vuelto obsoleta, te sugerimos abrir un nuevo ticket de soporte. También te recomendamos revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
Problem: You are working on a multilingual WooCommerce setup using WPML and have noticed that some child categories are not displaying on the front end. Despite completing several synchronization tasks as indicated on the troubleshooting page, the issue persists. Solution: We have confirmed with our second-tier support that the number you see after the items in the sync option will not reduce to zero, and this is expected behavior. The synchronization is performing correctly. This was verified through tests on a clean installation, confirming that there is no issue with the synchronization process itself.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
