[Resuelto] Traducir web en desarrollo

Thank you for your extraordinary patience.

I am currently still investigating this matter, and unfortunately, I don’t have any updates at the moment. This process is taking longer than I initially expected.

If I don’t find a solution soon, I may need to escalate this issue to our developers for further assistance.

For now, I will keep the ticket assigned to myself, and I promise to reach out to you once I have more updates.

Thank you once again for your patience and understanding throughout this debugging process.

Hi,

This is Christopher filling in as Mihai is in sick leave at the moment.

Would you please kindly enable Armenia to your server list so I can also access the backend and investigate the issue?

I will quickly copy the website to our server to see if the same cache problem and the front end issue happens there or not.

Thanks.

Hello,

Thank you for the information.

Would you please watch the video below?

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If the copying process is something that you permit us I will be happy to do so.

Kindly get back to us with your permission.

Thanks.

Hi,

I managed to fix the issue. I went to WP Dashboard > Templates > Theme Builder and found out that there is a main template for the header there named:

Elementor Cabecera #40362

I then went to WP Dashboard > WPML > Translation Management and searched that name and found out that the item is there but it is not translated.

Selected that item and sent it for automatic translation.

Now it works:

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Hi,

There was other Elementor templates that were involved in the translation of the footer.

I went to WPML > Translation Management, from the top filter, I selected the second templates option, selected all the Elementor templates, and translated them automatically.

Now the Footer works:

enlace oculto

Also, the top menu was actually not an elementary template, it was a WordPress menu called the top menu.

I went to WPML > String Translation, from the top domain Filter, selected the top menu and selected all those strings and send it to automatic translation.

Then I went to WPML > WP Menu Sync selected all the options and made sure that menu syncing was processed.

Now, if you check the website, it is working correctly and both header and footer and the top menu work as expected.

For more information about Elementor Template translation:

https://wpml.org/documentation/plugins-compatibility/elementor/

And the Menu translation:

https://wpml.org/documentation/getting-started-guide/translating-menus/

Thanks.

Thanks.

Hi,

As the original issue with the header and footer translation is fixed I'd appreciate it if you could set this ticket as resolved.

I will open up another ticket for you to check the links for the menus. I see that you use mega menus so I need to investigate how it is created to see what should be done.

This will help us to be organized and it will be fair to our other customers.

Thanks.