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Este es el foro de soporte técnico de WPML, el plugin multilingüe de WordPress.

Todas las personas pueden leerlo pero solo los clientes de WPML pueden ingresar comentarios. El equipo de WPML responde en los foros 6 días a la semana, 22 horas por día.

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Zona horaria del aficionado: Europe/Bucharest (GMT+02:00)

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Última actualización por Mihai Apetrei hace 2 días, 8 horas.

Asistido por: Mihai Apetrei.

Autor Entradas
febrero 11, 2025 en 9:14 pm #16693694

Mihai Apetrei
Supporter

Idiomas: Inglés (English )

Zona horaria: Europe/Bucharest (GMT+02:00)

Hi there and welcome back.

I am sorry to hear about that, it is very strange. If after we are changing the theme and disabling plugins on the site, the front-end looks the same, there's definitely an issue that is 100% not related to WPML.

The front-end should look different instantly after the main theme and specific plugins that are in relation with the front-end design or functionality are disabled.

If you give me the approval to duplicate the site on a local testing environment, I am more than happy to continue with the debugging process and see if I can find any issues.

Regarding the question for a refund of translation credits, please take a look here:
https://wpml.org/faq/can-i-get-a-refund-for-automatic-translation-credits

febrero 12, 2025 en 6:52 am #16694182

juan-antoniod-2

Yes, please duplicate the site and make the necessary tests.

febrero 13, 2025 en 12:29 pm #16701962

Mihai Apetrei
Supporter

Idiomas: Inglés (English )

Zona horaria: Europe/Bucharest (GMT+02:00)

Hi there.

Thank you for the confirmation.

I will keep you up to date as soon as I have news.