Problem: After adding a specific line in the wp-config.php file and increasing the WP memory limit, the WPML plugin displays a success message when updating via the WP admin, but the plugin does not actually update. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Visit https://wpml.org/account/sites and remove your website from the list. 2. Add your website again and copy the newly generated key. 3. Remove the line
from your wp-config.php file. 4. In your website's admin panel, navigate to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site". If this option is not visible, proceed to the next step. 5. Register the website again using the key you copied in step #2. After completing these steps, you should be able to successfully update the WPML plugin.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client reported an issue where the header and footer were not displaying on a specific page of their site when changing the language to English or Italian. The page was created with WP editor, and they were using the Elementor Header & Footer Builder plugin with the 'Post Types Translation' option in WPML set to 'Translatable'. No translations for the header and footer were available in Elementor Header & Footer Builder, and creating translations resulted in the header and footer showing twice on all pages except the problematic one.
Solution: We recommended the following steps: 1. Ensure that all Elementor templates are translated. For guidance, see how to translate Elementor templates. 2. Follow the solution provided in a related support forum post: Help with Elementor Header & Footer. 3. Increase the WordPress memory limit to meet WPML's minimum requirements by adding the following code to the wp-config.php file:
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/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define('WP_MAX_MEMORY_LIMIT', '256M');
If these steps do not resolve the issue, we asked the client to provide detailed steps on how they created and translated the header, and how they are adding the menu on the rest of the pages.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
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