Problem: You noticed that your WPML plugins were outdated and you did not receive a notification in your dashboard to update them. Additionally, you encountered an issue with the OTGS installer plugin. Solution: If you're experiencing these issues, we recommend you try re-registering your site with a new site key. Here are the steps to follow: 1. Navigate to Plugins → Add New and click on the Commercial tab. Then, click Unregister WPML from this site. 2. Once the page loads, click on Register WPML. You will see a message asking you to enter the site key. Click on Get a key for this site. 3. In your WPML account, complete the site key wizard and set it to Production site. 4. Copy your new key and paste it in the Commercial tab. Afterward, you can delete your old site key in your WPML account.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are trying to translate a page using WPML, but the translation process seems to be stuck, with many pages affected in the same way. Solution: If you're experiencing this issue, we recommend the following steps: 1. Cancel the in-progress automatic translation jobs by navigating to WPML → Support → Troubleshooting and clicking on "Cancel in-progress automatic jobs". 2. Disable the 'Translate Everything Automatically' feature by going to WPML → Translation Management and clicking the appropriate button. 3. For the specific page that is stuck, navigate to WPML → Translation Management → Jobs and cancel the translation job. 4. Edit the original page, make a slight modification, and save your changes. Then, complete the translation using the WPML translation editor.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
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