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Problem:
The client was unable to see the 'translation management' option in the WPML menu on their French website.
Solution:
We recommended the client to first deactivate all plugins except for WPML to check if any other plugin was causing the issue with the visibility of the 'translation management' option. It turned out that updating the WPML plugin resolved the issue, and the 'translation management' option appeared in the menu.

If you're experiencing a similar issue, we recommend trying the following steps:
1. Ensure that all your plugins, especially WPML, are up to date.
2. If the problem persists, try deactivating other plugins temporarily to check for conflicts.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.