Problem: You are working on a site under development and are experiencing issues with the design of the blog page being disturbed. Solution: 1. Verify whether the blog page is using a custom or theme-provided template. 2. Ensure that all templates, especially those used for blog/archive pages, have been fully translated and styled accordingly. 3. Update your WPML plugin and any add-ons to the latest version, currently 4.7.3, to benefit from the latest bug fixes and improvements. You can find the update instructions here: http://wpml.org/faq/install-wpml/ 4. Check if your theme is also updated to the latest version. 5. Backup your database before proceeding with any updates.
If these steps do not resolve your issue, or if the information provided here becomes outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
Problem: The client is facing an issue with their site and has opened multiple tickets for the same problem. Solution: If you're experiencing this issue, we recommend that you follow the existing ticket here: https://wpml.org/forums/topic/im-faceing-an-issue-with-translation. Please avoid opening additional tickets for the same issue as it can affect the priority and response time of your original ticket. We kindly ask you to mark the current ticket as resolved.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client has opened a duplicate support ticket for an issue that is already being addressed in another open ticket. Solution: We recommend that you do not open multiple tickets for the same issue as it can affect the priority of your original ticket in our queue. Please refer to the existing ticket for updates on your issue and mark this current ticket as resolved. You can check the status of your original ticket here: https://wpml.org/forums/topic/im-faceing-an-issue-with-translation.
If this solution is not relevant to your case, perhaps because it is outdated, or if it does not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance.
Problem: The client is experiencing issues with the translated destination pages and has inquired about the cause and resolution. Solution: We have identified that there is already an open ticket regarding this issue. We recommend that you follow the existing ticket for updates and resolution. Please avoid opening multiple tickets for the same issue as it can delay the response time to your original ticket. You can check the status of your existing ticket here: https://wpml.org/forums/topic/im-faceing-an-issue-with-translation. Additionally, please mark this current ticket as resolved.
If this solution becomes irrelevant due to updates or does not apply to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
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