Problem: The client wants to set languages in the main header and footer menus using only two letters (RU / ET) and desires a dropdown menu where languages are written in full, but the parent item displays only two capital letters, similar to a website they referenced. Solution: We recommend the following steps to customize the language names on your language switcher: - Go to WPML >> Languages >> Edit Languages. - Add RU, ET in the Translation text boxes. - Press the Save button. This setting will apply to all language switchers on your site. However, displaying the parent language switcher item with a short name and dropdown items with full names using the built-in feature of WPML is not possible. To achieve this, you may need to build a custom language switcher using some custom code with the help of the wpml_active_languages hook. You can find more details here. Note that this is considered custom coding, which is outside the scope of our standard support.
If this solution does not fully address your issue or if it becomes irrelevant due to updates or different circumstances, we highly recommend checking related known issues here, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket here.
Problem: The client is trying to keep the WordPress Dashboard in English while having Russian as the default site language. However, the Dashboard language keeps reverting to Russian automatically after attempting to change it in the user profile settings. Solution: We recommend checking if the "Set admin language as editing language" option is enabled in your WPML settings. If it is, you should disable this option to prevent the Dashboard language from changing when you switch languages in the admin area. After disabling this option, set your desired language in your user profile and verify if the issue is resolved.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the problem persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client is trying to set a bright green color for the current (active) language and the hover color for inactive languages in the WPML language switcher, but the site is displaying different colors.
Solution: We found that there is some CSS on the client's site with the
!important
attribute that is overriding the WPML CSS. We recommend two options: 1. Remove the
!important
attribute from the conflicting CSS. 2. Add the following custom CSS to the theme's custom CSS section:
If the solution provided does not resolve the issue or if the client needs further assistance, we recommend opening a new support ticket. It's also advisable to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that the latest versions of themes and plugins are installed.
Problema: El cliente intenta registrar WPML en un nuevo dominio, pero recibe un error que indica que la clave de la API no coincide porque el sitio estaba previamente registrado en un dominio diferente. Solución: Si estás experimentando un problema similar debido a un cambio de dominio, te recomendamos seguir esta guía para registrar nuevamente WPML con el dominio correcto: https://wpml.org/faq/install-wpml/#register. También puedes eliminar el registro del dominio antiguo si lo deseas, pero lo importante es tener la clave correcta que corresponda al dominio actual de tu sitio.
Además, sugerimos mantener la licencia registrada para el dominio que tiendes a usar al actualizar tu sitio, ya que esto no bloqueará nada y sabemos que puede ser molesto tener que cambiar las claves de licencia según el dominio en el que te encuentres.
Si la solución proporcionada no es relevante para tu caso, porque podría estar desactualizada o simplemente no aplicar a tu situación, te sugerimos abrir un nuevo ticket de soporte. Te recomendamos encarecidamente revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que has instalado las últimas versiones de temas y plugins. Si necesitas asistencia adicional, no dudes en contactarnos en el foro de soporte de WPML: https://wpml.org/es/forums/forum/ayuda-en-espanol/.
