Problem: If you're experiencing issues with the Advanced Translation Editor (ATE) not opening and encountering an error message stating 'This site can’t be reached' and 'e.ate.wpml.org took too long to respond', it might be due to a temporary issue that we have recently resolved. Solution: We recommend you try the following steps to resolve the issue: 1. Make a small change to the page (for example, add or remove a word). 2. Update the page. 3. Try accessing the Translation Editor again.
If this solution does not resolve your issue or seems irrelevant due to it being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at our support forum.
Problem: The client reported a critical error on their site, experiencing a PHP 8.3 infinite recursion issue leading to a 503 error. This was traced back to a potential bug in the WPML plugin with the newer WordPress version. Solution: 1. We asked the client to check if the issue persists after following the steps described on the erratum page for PHP 8.3.x errors, which can be found here: PHP 8.3.x Fatal Error. 2. We requested a detailed description of the issue, including steps to reproduce it and any error messages, to better understand the problem. 3. We asked for access credentials to the site to investigate the configuration and reproduce the issue. 4. We inquired if the client would prefer to continue troubleshooting the issue or remain on the older WordPress version (v6.8.9) that did not exhibit the problem.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
Problem: You are trying to manage translations on your site using WPML, but the translations are stuck. Solution: Initially, we suggested cancelling the translation job and resending the page for translation. However, please disregard that advice. Our 2nd Tier Support has replicated the issue and provided a workaround. You need to comment out specific code in the file:
Please apply this workaround to your website and check if it resolves the issue with stuck translations. If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
