Problem: The client is using WPML to translate images for different languages on their website. Some translated images are not displaying correctly across various language versions of the site. Solution: We visited the page provided by the client and confirmed that the images are displaying correctly. If you're experiencing this issue, we recommend trying the following steps: 1. Clear your browser's cache. 2. Try accessing your site in incognito mode. 3. Use a different browser to see if the issue persists.
4. Sent the page to translate again.
If these steps do not resolve the issue, it might be because the solution is outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at our support forum.
Problem: The client was experiencing a 'Connection Error. Please wait a minute and reload this page. If the problem continues, please contact WPML support.' error while trying to translate pages on their website using WPML. Solution: We redefined the AI Engine and performed some default troubleshooting steps, which resolved the error. We asked the client to verify if the error persists. If it does, we suggested trying to send the content for translation regardless and to inform us if the issue continues.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was experiencing issues with custom image links not redirecting to the correct language-specific pages on their multilingual site using WPML and Elementor. The links were always redirecting to the default language page instead of the intended language-specific pages.
Solution: We advised the client to ensure that the pages are properly linked as translations in WPML to maintain the integrity of the URLs across different languages. Here’s a step-by-step guide on how to achieve this: 1. Edit each translated page in WordPress. 2. In the right sidebar, expand the Language section. 3. Set the correct language for each version if not already set. 4. Click Switch to WordPress Editor and then click Apply in the popup. 5. Click Connect with translations and link the pages across languages. 6. Copy the direct URL of each translated page and use it for the image links in Elementor.
We also recommended using full URLs (including the language prefix) for manual links and double-checking the WPML translation relationships to prevent issues with links not working or being overwritten.
If this solution does not resolve the issue or seems outdated, or if it does not apply to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.
