Problem: You are experiencing issues with automatic translations on your site, where translations seem to be stuck and custom service posts are not getting translated despite previous troubleshooting steps such as canceling translation jobs, synchronizing local job IDs with ATE, clearing the WPML Cache, and re-adding customer service posts to ATE. Solution: We have removed stuck jobs and corrected IDs key on your live website. You should now go to the Translation Dashboard, select a few pages, and send them to automatic translation. We have tested this with the ISSU TEST page, and it translated successfully. We recommend making a backup and updating your WPML plugins. Also, be cautious about sending many pages/jobs at once for automatic translation as this can cause them to be stuck, but it should work fine with a smaller number or if you update to the latest WPML versions.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are trying to automatically translate media in WPML, but the translations are not being applied correctly, often just copying the same content across different languages.
Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Ensure that 'Translate media library texts with posts' is activated in WPML -> Settings -> WPML Media. 2. Use WPML -> Translation Management to filter by the content (i.e., pages, posts, or products where these images are used) and select the content to translate. Start with small batches (10 or 20) to test. If successful, increase the batch size (50 or 100). Sending all at once may cause a 504 error due to server resource limits. 3. Translate automatically and send to translation, ensuring to overwrite existing translations if necessary.
For images added directly in the WP Editor, their details should pull into the Advanced Translation Editor and get translated automatically. However, featured images require manual adjustment in WPML -> Media Translation to reflect the correct translations. Note: Sending only media for auto-translation isn't possible. When you send the content containing this media, it is translated alongside the content. Activate the 'Translate media library texts with posts' option in WPML -> Settings -> WPML Media before sending content for translation.
If you've made manual changes to the content in the Advanced Translation Editor (ATE) after the content had been translated automatically, your changes will not be lost due to the Translation Memory. However, if changes were made directly in the WordPress editor (i.e., switching to another language in WP admin and making direct changes), you will lose these changes if you resend the content for auto-translation.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues editing a Chinese page within a custom post type called 'Systems', where you receive an error message stating 'You attempted to edit an item that doesn't exist. Perhaps it was deleted?', even though the item clearly exists and this issue is specific to the Chinese language. Solution: We recommend checking the 'trash' for both the pages and the custom post type to ensure no items are mistakenly marked as deleted. If the issue persists, try the following steps: 1. Navigate to WPML->Settings-> Systems. 2. Change the translation for the Chinese term back to "systems". This adjustment should allow you to access the edit page again. This is a known issue, and we are working on resolving it in upcoming releases of WPML. Always ensure you have a recent and working backup before making any changes.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
