Problem: The client reported that while translating a site automatically, the post translation worked, but the home/footer did not translate properly, although the header did translate. Solution: We recommended resending the footer for translation. After doing so, the issue was resolved. If you're experiencing similar issues with parts of your site not translating, we recommend trying to resend the content for translation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: If you're experiencing issues where hard-coded strings in your template are not available for translation after using WPML, it might be due to the strings not being properly wrapped in translatable PHP functions. Solution: We recommend wrapping any hard-coded strings in your PHP template files with translation functions. For example, if you have a line like
<span>Regulation and Safety</span>
, you should change it to:
<span><?php _e('Regulation and Safety', 'bricks'); ?></span>
This change ensures that the string 'Regulation and Safety' is registered for translation in WPML under the 'bricks' theme domain. After making this modification, the text should be available for translation in WPML > String Translation.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're experiencing issues with assigning WPML automatic translation credits to your website, where it shows zero credits despite having credits in your WPML account. Solution: We recommend checking the 'Translation Tools' tab under WPML > Translation Dashboard on your website. This display shows your total available credits, not just the estimate for the selected job. If the credits displayed there are correct, it indicates that the issue might be with the job selection rather than the total credits.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is unable to add a custom language to their WordPress site using the WPML plugin. They are looking for a way to enable custom languages manually. Solution: We recommend manually adding the languages to the database. Here are the steps to follow:
INSERT INTO `wp_icl_locale_map` (`code`, `locale`) VALUES ('es-pe2', 'es_pe');
INSERT INTO `wp_icl_flags` (`lang_code`, `flag`, `from_template`) VALUES ('es-pe2', 'es-pe2.png', '0');
Please replace 'es-pe2', 'es_PE', 'es_pe', and 'English Name' with your desired language code, locale, and language title. Ensure you have a backup before proceeding as this is a delicate process. If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client needs to configure different domains for each language version of their website, such as brokercheck.de for Germany and brokercheck.fr for France. Solution: We recommend setting up separate domains externally from WPML. You can find detailed instructions on how to do this by visiting how to use WPML with different domains per language. After configuring the domains with your domain provider, you should update the settings in WPML > Languages on your site. Please note that it is not possible to use different domains and language directories simultaneously. For more details, refer to the FAQ section in the provided documentation.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client added thirty languages to their website and wanted to automatically translate the entire website into these languages. They were concerned about the low number of translation credits available in their account and inquired about the need to purchase more credits. Solution: We checked the client's account and found that they have 10,000 credits available but none assigned to their website. We advised the client to confirm their credit balance and assign credits to their website by visiting https://wpml.org/account/manage-credits/. To view how credits were spent, they should check the Translation Tools tab under WPML > Translation Dashboard. For an estimate of the credits needed to translate the website, the client should filter for untranslated items in the WPML > Translation Dashboard, select them to get a word count and credits needed estimate. A visual guide can be found here: https://www.loom.com/share/d800748fe6fd4dcc86e44809e08ccc71.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are unable to add more than three custom languages in WPML, and after attempting to add more, the page shows empty except for the WordPress side menu. Solution: 1. Update the WPML plugins by navigating to Plugins -> Add new -> Commercial tab. 2. If the problem persists after updating, activate the WordPress debug mode. You can find a guide on how to do this here: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ 3. After activating debug mode, try to reproduce the issue and check for any fatal errors in the debug.log file located within the wp-content folder.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
