Problem: If you're experiencing an issue where clicking 'Edit in Advanced Translation Editor' on a 'teams' post type redirects you to a blank page, and your logs show an 'ATE Server Communication Unauthorized "status":401', this indicates an authentication problem between your site and the ATE server. Solution: First, ensure that you have cleared the cache of all caching plugins and performed the following actions: 1. Clear WPML cache 2. Synchronize local job ids with ATE 3. Synchronize local job ids with ATE jobs 4. Synchronize posts taxonomies 5. Fix post type assignment for translations If the issue persists, we recommend updating WPML to the latest version to ensure compatibility and functionality. If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If problems continue, we highly recommend opening a new support ticket with us for further assistance.
Problem: You are experiencing an issue where image captions on your 'Project' pages display correctly in English but do not show the translated French versions, despite these translations existing in WPML. This problem persists even after manually adding French captions in WPML > Media Translation and enabling the option 'Translate media library texts with posts', which only works for Posts and not Projects. Solution: We discovered that the issue was related to how the modal linked to the 'read more' buttons on the project pages. After identifying the discrepancy between the project modals and project pages, our developer was able to troubleshoot and resolve the issue. If you're experiencing this, we recommend checking how your modals are linked to other elements on your pages and ensuring that the translations are correctly implemented in these connections.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
