Problem: When you change a page in the original language (EN), the WordPress pages list does not show that a translation update is required. Instead of showing the update needed symbol (circular arrows), the pen symbol remains for each language. Clicking on the pen symbol takes you to the WordPress editor instead of the WPML editor. Solution: First, please check what you have under WPML → Support → Advanced Translation Editor → Error Logs. Next, update your WPML plugin and add-ons to the latest stable version, which is currently 4.9.1. This version includes the latest bug fixes and improvements that might help resolve your issue. You can find the latest versions in your account under My Account -> Downloads. If you do not see the updates, you may need to click the 'Check for updates' button in the Plugins → Add New Plugin → Commercial tab. Remember to back up your database before proceeding with the update. If the issue persists after the update, it might be due to a different problem or the solution might be outdated. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: The client was unable to translate the options within a 'Single Choice radio' block created with Jetpack in WordPress. While the main question could be translated, the individual options such as 'Kitchen', 'Living Room' remained untranslated in WPML. Solution: We registered the radio buttons and checkboxes for translation by adding custom XML configuration to WPML. Here are the steps we followed: 1. Navigate to WPML-> Settings-> Custom XML Configuration tab. 2. Add the following code:
If the solution provided does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket.
Problem: The client encountered a fatal error when trying to start the German translation of the 'about us' page using WPML. The error message indicated an issue with the function
get_source_language_code()
on a boolean value in the file
functions-load-tm.php
. Other translations were working fine, and the issue seemed to be isolated to this specific page.
Solution: We first asked the client if the problem occurred with other pages and what the results were when creating a new page. We then requested a screenshot of the database table
wp_icl_translation_batches
to check for any missing AUTO INCREMENT in the indexes and to view the contents of the table.
Subsequently, we asked for temporary access to the client's site, both wp-admin and FTP, to further investigate the issue. We emphasized the importance of taking a full backup of the database and website before providing access. We recommended using the Duplicator plugin for this purpose and provided a link to the plugin: http://wordpress.org/plugins/duplicator/.
If you're experiencing a similar issue, we recommend checking your database for any anomalies and ensuring that you have a recent backup before making changes or providing access for support. It's also important to note that the solution provided here might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If none of these steps resolve the problem, please open a new support ticket with us for further assistance.
