Problem: After translating product category taxonomies, cusrev reviews are no longer displayed in the translated categories, showing "Keine Rezensionen vorhanden" instead. The synchronization of product categories does not resolve the issue. Solution: We recommend modifying the code in the Customer Reviews for WooCommerce plugin to ensure compatibility with WPML. Here are the steps: 1. Open the file at
After applying this change, reviews should display correctly across all translated categories.
Please note that this solution might become outdated or may not apply to your specific case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket.
Problem: If you're experiencing issues after translating a page using ATE where the link in the custom HTML is broken, such as WPML adding extra characters or clearing content in the second Custom HTML block, you're not alone. Solution: We have investigated this issue and found that it occurs due to HTML tags being split across different blocks. Currently, we recommend manually adjusting the translated page using the WordPress editor as a workaround. Although this solution might not be ideal and could lead to warnings about the translation method, it is the best approach at this time.
Please note that this solution might become outdated or may not apply to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
Problem: If you're experiencing issues with your FSE website using WooCommerce, where the base language is Dutch and German has been added, and you notice that after translating the shop template, the website redirects to /de/shop-2 (an empty page) instead of /de/shop, this might be due to inconsistent translation settings. Solution: We recommend checking if the products and related content (like attributes or categories) are consistently translated. In WooCommerce setups with WPML, it's crucial that either all elements are translated or none are, to avoid fallbacks to the default language which can lead to inconsistencies and errors. Here's what you can do: 1. Go to Products >> Categories in your WordPress dashboard. 2. Switch to the German language. 3. Delete any translated categories. This should resolve the issue, and your shop page should now display the correct products in German. Please check and confirm if this resolves your problem.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client's site does not display the translated footer despite attempts including a full WPML reset, making minor changes in the footer template, and re-adding the footer to the translation queue. The site is built using Full Site Editing (FSE). Solution: We recommend applying a workaround suggested by our second-tier support. for more details: WPML forum discussion on FSE template issues. Please test this solution and let us know if it resolves the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
