Problem: The client needed to update the translations for a Ninja form after making changes to it. The updated form was not appearing in the 'Translations' list, although it was visible in the 'Translation jobs' list. Solution: We recommended the client to navigate to WPML->Translation Management, select the 'FWP contact form', and resend it for translation. After completing this step, the updated form should be visible again in the WPML->Translations section.
If this solution does not apply or is outdated, or if you're still experiencing issues, we encourage you to check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
When I submit the contact form on the French page I would like to get an email confirmation in French.
Instead, I got the confirmation email comes in English.
The issue does NOT occur when I am logged in as administrator while I am submitting the form.
Solution:
1) Go to WPML > Support > Troubleshooting > Clean up and click to run next:
- Clear the cache in WPML
- Remove ghost entries
- Fix element_type collation
- Set language information
2) Go to WPML → Languages and scroll down to the Language filtering for AJAX operations section. Check Store a language cookie to support language filtering for AJAX option.
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