Problem: The client reported an error in the navigation bar of the Chinese page, where the translated Chinese was not being displayed, despite working correctly before. Solution: We recommend updating the WPML plugin to the latest version, currently 4.6.7, along with any add-ons, to ensure all recent bug fixes and improvements are applied. This might not directly solve the issue, but it is a necessary step for further troubleshooting. To update, please visit My Account -> Downloads on the WPML site for the latest versions and follow the instructions provided. Before updating, ensure to back up your database. You can use a plugin like Duplicator for this purpose. If the problem continues after the update, please open a new support ticket in our support forum.
Problem: The client is experiencing an issue where the WPML plugin cannot connect to the host after updating, and the website address appears different than expected. Solution: 1. We suggest that the issue might be a false positive due to server caching. The notification may be removed automatically when the cache clears. 2. To verify if it's a false positive: - Navigate to Plugins > Add new > Commercial. - Click the "check for updates" button. - If the page refreshes and WPML still shows as registered, then it's confirmed to be a false positive. If this solution doesn't seem relevant to your issue, please open a new support ticket with us.
