Problem: The client was experiencing issues with video embedding on their multilingual site using WPML. The videos were not displaying correctly in the German version, and there were outdated translations on the page certificate despite attempts to update them through the WPML dashboard. Solution: We investigated the issues and identified that the Perfmatters plugin, which is not officially compatible with WPML, was causing the video embedding problem. Disabling the Perfmatters plugin resolved the issue, allowing videos to display correctly in both languages. For the outdated translations, we recommend re-translating the content manually if automatic updates through the WPML dashboard do not reflect the changes. For caching solutions that are compatible with WPML, we suggest checking the list of officially supported cache plugins here: https://wpml.org/plugin-functionality/caching/
Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance at WPML support forum.
Problem: The client was facing issues with outdated translations on their 'Page certificate' and missing elements on the 'Front page' and 'About us page' in different languages using WPML. Solution: For the outdated translation on the 'Page certificate', we recommended re-translating the content manually if automatic translation did not update the text. For the front page issues, it was discovered that the settings were not being synced to the secondary language due to the custom field '_generate-disable-post-image' being set to 'Do not translate'. We changed this setting to 'Copy' under WPML > Settings and then resaved the default language page. Additionally, for the image translation issue, we added the following XML configuration in WPML > Settings to ensure images are translated correctly:
We also advised the client to contact the theme author to ensure proper WPML configuration for these fields.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
