Problem: The client has a staging site with languages configured for English and Icelandic. A button in the header links to the English site's shop, but when switching to Icelandic, the link incorrectly redirects to the production site's shop instead of the staging Icelandic version. Solution: We recommend checking if the button was added using the Theme's Customizer at Appearance → Customize → Header Builder. If this is the case, the URL and button text should be translatable via WPML > String Translation. It's important to ensure that these strings are registered and correctly translated to reflect the appropriate staging URLs for each language.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with translating product categories using WPML on their website. Specifically, the hierarchy and images of the product categories are not maintained after translation, requiring manual intervention to set these for each translated category.
Solution: We recommend the following steps to improve the translation process of product categories: 1. Ensure product categories are set as Translatable – only show translated items in WPML → Settings → Taxonomies Translation. 2. Use WPML → Taxonomy Translation to translate category names and slugs. 3. To synchronize the hierarchy, navigate to the Hierarchy Synchronization tab within WPML → Taxonomy Translation and click Update Taxonomy Hierarchy. 4. Manually check and set images for each category translation by editing the category in the desired language and setting the image if it is missing. 5. Utilize WPML → Support → Troubleshooting tools like Sync product taxonomies and Remove ghost entries to help relink categories and images across languages. 6. Clear any site, plugin, or browser cache after these changes.
If these steps do not resolve the issue or if the process still seems inefficient, it may be due to limitations within the current WPML functionality or setup. We recommend checking for any updates or known issues related to this problem at https://wpml.org/known-issues/. If the problem persists, please open a new support ticket for further assistance at WPML support forum. We also suggest confirming that you have installed the latest versions of themes and plugins to ensure compatibility and functionality.
Problem: You are using WPML to manage translations on your site and are facing issues with pages reverting to English after manual translation. Additionally, you are having difficulty translating certain WooCommerce text strings, such as 'add to cart'. Solution: We have taken note of your issue and are currently analyzing it internally. We are also waiting to see if other clients are experiencing similar problems. As of now, we do not have sufficient data to decide on creating a feature to address this. Therefore, we have postponed the solution to future releases and do not have a set deadline for it, as it depends on various factors.
If this solution becomes irrelevant due to it being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are using WPML to manage translations on your site and are facing issues where pages revert to English after being manually translated. Additionally, you are having difficulty finding and translating certain WooCommerce text strings like 'add to cart'. Solution: If you're experiencing these issues, we recommend you try the following steps: 1. Ensure you have a full backup of your website. 2. Navigate to the translated page with the missing string translation on the front-end.; 3. Go to WPML > Translation Dashboard and scroll down to to the Other texts (Strings) section. 4. Select the string 5. Send the string for translation.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these steps do not resolve your issue, please open a new support ticket at WPML support forum for further assistance.
Problem: You are unable to see untranslated pages in your menu editor or have them considered by the menu sync, even though you have set the post translation setting for pages to be translatable. Solution: If you're experiencing this issue, we recommend trying the following steps: 1. Navigate to Appearance->Menus and delete the "translated" menu. This action should allow your menu to display pages in both languages. 2. If the above step does not resolve the issue, consider duplicating the pages temporarily. You can do this through WPML->Translation Management. Select the pages you wish to duplicate and use the batch duplication feature to duplicate them in bulk.
If this solution does not apply to your situation, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if you need further assistance. You can do so at WPML support forum.
