Problem: The client had 10000 credits on their website hocosto.com, but after updating the website, they couldn't connect with the current sitekey. They created a new one but couldn't find their credits. Additionally, the client wanted to transfer credits from an old website, bembeme.com, which no longer exists. Solution: We successfully restored the client's credits. If you're experiencing a similar issue with your credits after updating your website or changing your sitekey, we recommend you check your account for the credits. If you have credits associated with a website that no longer exists and wish to transfer them, please contact us directly.
If this solution doesn't look relevant to your situation, please feel free to open a new support ticket with us.
Problem: The client is unable to use the WPML Translation Editor when clicking on the plus icon to translate pages; instead, the WordPress editor opens. Solution: 1. Navigate to WPML-> Translation Management-> Translators tab and ensure that your account has the correct language pairs set up. 2. Edit your page in the default language and confirm that you are using the WPML Translation Editor.
We have verified using the provided account that the translation editor is functioning correctly.
